Starbucks Coffee Company
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Starbucks Reviews
20 ratings
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Whoever cooked the egg wraps at 12:30 pm give them a raise. Delicious!
I’ve stopped by the Starbucks in New Palestine quite a few times, and they’ve always done a great job. My drink is consistently made right, even when they’re busy, and the staff is always friendly and keeps the line moving. The store is clean, and it’s a convenient spot to grab a coffee before work or while running errands.
It’s nice having a reliable coffee shop right here in New Palestine. I’d definitely recommend stopping in if you’re...read full review
It’s nice having a reliable coffee shop right here in New Palestine. I’d definitely recommend stopping in if you’re...read full review
Always get my coffees right, just as I order them, and the customer service is pretty quick and staff is friendly!
Hours
| Monday | 4:30AM - 8PM |
| Tuesday | 4:30AM - 8PM |
| Wednesday | 4:30AM - 8PM |
| Thursday | 4:30AM - 8PM |
| Friday | 4:30AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 5AM - 8PM |
Starbucks Coffee Company receives mixed reviews regarding its service speed and staff attitude. Many customers report that the staff is immensely friendly, welcoming, and helpful, creating a positive and personal experience. One instance highlighted a staff member who kindly cleaned up a spilled drink and offered to make a new one. Another late-night visit was noted for extremely polite and friendly service, making it the best location for that customer.
However, other experiences mention poor customer service. One customer felt a barista gave them sass when correcting a wrong order, like an ordered caramel frap made without caramel drizzle, which made them feel in the wrong for wanting what they paid for. Another customer, waiting for a cookie with a to-go order in an otherwise empty store, felt ignored as staff attended to other tasks.
A consistent criticism is that this is considered the slowest Starbucks location, with customers guaranteed to wait at least 15-20 minutes inside regardless of the time. While drinks like hot chocolate and cake pops are enjoyed, the service speed and occasional unfriendly attitude significantly impact the experience.