Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: 4007 S 600 W, New Palestine, Indiana, 46163, US
Telephone: (317) 444-7292
Price range: $
Rating: 3.9

$ • Coffee Shops

Hours:
4007 S 600 W, New Palestine
(317) 444-7292

About Starbucks

Starbucks Coffee Company receives mixed reviews regarding its service speed and staff attitude. Many customers report that the staff is immensely friendly, welcoming, and helpful, creating a positive and personal experience. One instance highlighted a staff member who kindly cleaned up a spilled drink and offered to make a new one. Another late-night visit was noted for extremely polite and friendly service, making it the best location for that customer.

However, other experiences mention poor customer service. One customer felt a barista gave them sass when correcting a wrong order, like an ordered caramel frap made without caramel drizzle, which made them feel in the wrong for wanting what they paid for. Another customer, waiting for a cookie with a to-go order in an otherwise empty store, felt ignored as staff attended to other tasks.

A consistent criticism is that this is considered the slowest Starbucks location, with customers guaranteed to wait at least 15-20 minutes inside regardless of the time. While drinks like hot chocolate and cake pops are enjoyed, the service speed and occasional unfriendly attitude significantly impact the experience.