This is the worst Pizza Hut in the region. This location is supposed to have a lunch buffet every week day and a dinner buffet on weekends. I recently visited this location with my daughter. After ordering (and finding out that they were out of multiple items), we sat down. My daughter and I immediately noticed how dirty the entire store was. See the pictures attached to this review. We were the only customers dining in but there were multiple tables that were filthy and had trash, left over food, drinks, etc. sitting on them. We visited at 5:30pm on a Tuesday afternoon and there was still food all over the floor around the buffets from lunch. The floor looks as if it hasn’t been cleaned in a long time. Service was nonexistent after our pizza was brought out. While eating we noticed the bearded “cook” in the back just throwing pie plates around the kitchen. Thanks to the nonexistent service I went to the counter to inquire about a fork and knife and noticed that the kitchen was just as dirty as the dining room. I won’t be coming back to this location. In all honesty, this location should just be shut down. The employees and owners obviously don’t care.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pepperoni Pizza
Chris Mitchell
I called to make sure they had the buffet before I drove 20 minutes. When I got there they said no buffet.
Atmosphere: 1
Food: 1
Service: 1
Anisa Hillman
Pizza was terrible, they didn't have pizza when I got there to pick it up, she did give me small bread stick for inconvenience, which was decent, but did have to wait another 15 min. No. Mushrooms for supreme pizza I understand places run out of things. But the taste, appearance of pizza was not good coming from a pizza hut!
Atmosphere: 3
Food: 1
Service: 3
Natalie Glidden
Nothing good to say about this location. Have to give everything a 1 star. I was so excited when the buffet announced its return. I called the store at 4:45 on a Saturday to ask for the buffet hours and if they were doing one that day. The manager on the phone told me yes that it would be from 5-8pm. We walked into the store at 6pm and no buffet. Worker was extremely rude about it and said he was told not to make any pizza for the Buffett. I called the manager and told them what happened she apologized and said they don't do the buffet if no one shows up within the first hour of it starting. Which I totally get not wanting to waste any product. However, I did call before and notified them we would be in. So they knew someone would be coming in to eat. Just all around disappointment. Also not to mention we came from out of town just for this. Will not be coming back after being told one thing and then it not being true! The store needs to be more transparent on things! Also all the chairs were up on the tables so it's like they didn't even want people to eat in the store in the first place. It's a shame. Had gone downhill. Shocked the doors are even open.
Atmosphere: 1
Food: 1
Service: 1
debra johnson
Went to pick up pizza on my birthday after we ordered it via phone. Was told it wasn’t ready but would be in 20 minutes. An hour and a half later (after I lost my patience ) I got my pizza. Got there at 530 left with pizza at 7! Very disappointed and ruined my birthday dinner!
Atmosphere: 2
Food: 2
Service: 2
VALERIE KEHRT
Order carry out on regular basis& always get good pizza& service. This time got cold, dry as a bone cardboard. Very disappointing. Payed extra for extra sauce but hardly none. Toppings very skimpy. Pizza was cold& I don't know why I ordered online & picked up immediately. Not usual experience. Service when I picked up was great but pizza horrible. I'm being generous giving 3 stars.
Food: 3
Service: 4
Kisha Alcorn
Well this is the second time I have ordered and paid for drinks from this establishment and this is the second time I have not received the drinks with my order. Then when I call to let them know they messed up or forgot part of my order there is never anyone that picks up the phone. This place has very poor customer service.
Richard Elliott
Love the lunch buffet
Atmosphere: 5
Food: 5
Service: 5
Joshua Pierce
Every time we order from this place, it is wrong and they refuse to send the right items. The food is always great, but the customer service is not so great. This is definitely disappointing because it's always been one of our favorite pizza places.
Food: 5
Service: 1
kelly Duncan
Lady giving me my to go order was more interested in her phone than me. She let the whole place know that she wished everyone else had her problems.
This is the worst Pizza Hut in the region. This location is supposed to have a lunch buffet every week day and a dinner buffet on weekends. I recently visited this location with my daughter. After ordering (and finding out that they were out of multiple items), we sat down. My daughter and I immediately noticed how dirty the entire store was. See the pictures attached to this review. We were the only customers dining in but there were multiple tables that were filthy and had trash, left over food, drinks, etc. sitting on them. We visited at 5:30pm on a Tuesday afternoon and there was still food all over the floor around the buffets from lunch. The floor looks as if it hasn’t been cleaned in a long time. Service was nonexistent after our pizza was brought out. While eating we noticed the bearded “cook” in the back just throwing pie plates around the kitchen. Thanks to the nonexistent service I went to the counter to inquire about a fork and knife and noticed that the kitchen was just as dirty as the dining room. I won’t be coming back to this location. In all honesty, this location should just be shut down. The employees and owners obviously don’t care.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pepperoni Pizza
I called to make sure they had the buffet before I drove 20 minutes. When I got there they said no buffet.
Atmosphere: 1
Food: 1
Service: 1
Pizza was terrible, they didn't have pizza when I got there to pick it up, she did give me small bread stick for inconvenience, which was decent, but did have to wait another 15 min. No. Mushrooms for supreme pizza I understand places run out of things. But the taste, appearance of pizza was not good coming from a pizza hut!
Atmosphere: 3
Food: 1
Service: 3
Nothing good to say about this location. Have to give everything a 1 star. I was so excited when the buffet announced its return. I called the store at 4:45 on a Saturday to ask for the buffet hours and if they were doing one that day. The manager on the phone told me yes that it would be from 5-8pm. We walked into the store at 6pm and no buffet. Worker was extremely rude about it and said he was told not to make any pizza for the Buffett. I called the manager and told them what happened she apologized and said they don't do the buffet if no one shows up within the first hour of it starting. Which I totally get not wanting to waste any product. However, I did call before and notified them we would be in. So they knew someone would be coming in to eat. Just all around disappointment. Also not to mention we came from out of town just for this. Will not be coming back after being told one thing and then it not being true! The store needs to be more transparent on things! Also all the chairs were up on the tables so it's like they didn't even want people to eat in the store in the first place. It's a shame. Had gone downhill. Shocked the doors are even open.
Atmosphere: 1
Food: 1
Service: 1
Went to pick up pizza on my birthday after we ordered it via phone. Was told it wasn’t ready but would be in 20 minutes. An hour and a half later (after I lost my patience ) I got my pizza. Got there at 530 left with pizza at 7! Very disappointed and ruined my birthday dinner!
Atmosphere: 2
Food: 2
Service: 2
Order carry out on regular basis& always get good pizza& service. This time got cold, dry as a bone cardboard. Very disappointing. Payed extra for extra sauce but hardly none. Toppings very skimpy. Pizza was cold& I don't know why I ordered online & picked up immediately. Not usual experience. Service when I picked up was great but pizza horrible. I'm being generous giving 3 stars.
Food: 3
Service: 4
Well this is the second time I have ordered and paid for drinks from this establishment and this is the second time I have not received the drinks with my order. Then when I call to let them know they messed up or forgot part of my order there is never anyone that picks up the phone. This place has very poor customer service.
Love the lunch buffet
Atmosphere: 5
Food: 5
Service: 5
Every time we order from this place, it is wrong and they refuse to send the right items. The food is always great, but the customer service is not so great. This is definitely disappointing because it's always been one of our favorite pizza places.
Food: 5
Service: 1
Lady giving me my to go order was more interested in her phone than me. She let the whole place know that she wished everyone else had her problems.
Parking: Shelbyville, IN
Food: 2
Service: 1
Restaurantji Recommends
Had the pizza bar, was not impressed. Better off to order a pizza ?.
Atmosphere: 3
Food: 3
Service: 3
Lunch buffet is back and is great.
Atmosphere: 4
Food: 5
Service: 4
Pizza was just average. We had the buffet.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza with Extra Cheese
Ok pizza
Atmosphere: 3
Food: 4
Service: 4
Ok pizza
Atmosphere: 3
Food: 4
Service: 4
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