Dairy Queen Grill & Chill

I placed my order online 35 minutes ago!!! I've been sitting in line for over 30 minutes now. Absolutely ridiculous. Do not go here! 4 people literally just standing there!!!

Service: 1

Every restaurant has a day off, but when you try it three times and it’s a complete failure each time you know you have issues

We came through the drive thru tonight. We had to give our order 5 different times, because they kept forgetting stuff (6 piece chicken tender, 4piece chicken tender, small blizzard and large blizzard). We tried to excuse it saying maybe the employee was new. We got to the window and the 2 employees appeared to be high (making an assumption based on appears and how they were acting). They gave us the wrong large blizzard, they forgot we ordered food, after waiting after getting our blizzards the employee said "can I help you with something" (with an attitude). I informed them we still didn't get our food. He just said oh and closed the window. After a while later they gave us our food (with an attitude) and we pulled forward to check it. We saw neither one of us got our gravy, we pulled back around to let them know (now there were 4-5 cars in line in front of us). They said we can pull around to the window, I said that we don't want to wait in line while our food gets cold, at this point I was annoyed and may not have said it with the nices tone, but still was not yelling or called names. Employees responded with an attitude "you can just come inside if you want it so bad". (Lobby looked closed due to all the chairs being up) when I went inside the girl employee had a snotty smirk on her face when I asked if there was a manger on duty. She said he was busy doing the dishes. I walked out saying I will be reach out at a later time

We have never had this problem before, my husband is an icecream lover so DQ is a family favorite. Also, I try really hard to be understanding and kind to people working in customer service roles since I know they deal with rude people and I too have worked in the field when I was younger. But the is a point with it is just too ridiculous!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Chicken Fingers

I placed a mobile app with the deal of the day. Apparently there was a problem with their system. Nobody could answer my question and nobody could take care of their problem. The help was the worst. The girl that was at the counter, had no clue what she was doing.

Bought an ice cream cake here, was delicious!

Food: 5

Went there for a blizzard at 10:40 but it was closed. Need to update hours if it isn’t really open until 11.

Service: 1

Every time there is like 6 fries in this box. Sundaes are always melted and aren’t even filled, barely any toppings on them. Got our drinks and the lid wasn’t even on right on one of them and it nearly spilled out the drink carrier all over my car. Do better!! If I’m paying for this food, you should be providing enough food and not melted ice cream.

Atmosphere: 2

Food: 2

Service: 3

It's a great place. Love the chicken basket and their ice cream. Their ice cream cake are great too.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingers, Ice Cream Cake, Side of Onion Rings

Food stayed warm until got to where was going. Was quick service. Always a nice time ordering and they don't rush you.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Fingers, Pretzel Sticks with Zesty Queso

Food was good. The restaurant was very clean and the staff was very nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Nougat

Something has changed! The soft serve tastes more like ice milk.

Service: 5

They did get my order wrong. Still tasted good

Atmosphere: 4

Food: 4

Service: 3

Arrived at 6:55pm tonight (Saturday). When we were ready to place our order at the drive thru we were told they were not taking any more orders. Asked if we could place an order if we came in and he told us the door was locked. We asked why, and he said they were closing. Doubt that I will go there again!

I am so disappointed I went there yesterday and got two mini blazers . One they took 20 mins to even make them I worked at DQ doesn't take 20 mins to make mini blazers. Secondly the lady in the drive thru was very rude and had no customer service skills what so ever . She hands me my blazers they were melted by time I got them mid as well got a milk shake and she didn't even give me napkins..I had to ask her to hand me napkins my ice cream is melted .. I will not go back to this DQ .. horrible service

sat in the Drive-Thru for 20 minutes then rolled up to the window and all the employees are sitting on the counter where they make food on their cell phones and then had the audacity to look at me like I was crazy for wanting them to do their job