Dairy Queen Grill & Chill

Great place to have ice cream.its clean and there's good service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Onion Rings, Peanut Buster Parfait

Got sick from the chicken strips basket. Didn’t eat the ranch, because it was curdled. Fries were soggy and gross as well. I’ll never return to this location again. DISGUSTING 🤮

Atmosphere: 1

Food: 1

Service: 1

I chose to stop at QD for dinner for 2 reasons 1: I unexpectedly left work later then planned a d thus my blood sugar was dropping. I became very light headed dizzy and my vision blurred and decided to stop for dinner instead of taking time to prep a meal at home 2: DQ is known for their higher quality ice cream and the turning over of the blizzard cups to ensure a cold and solid product (which is not what was delivered). From the moment I entered the drive thru to leaving I was not greeted with a simple hi or a smile. When asking the representative what ingredients made up my blizzard option I was met with im not sure ( which this is literally the reason why a person might want a blizzard) and then when asking for more clarification I was told the base could be chocolate ice cream or vanilla ice cream and that they did not know. Ignoring this i ordered a blizzard anyway (again going off of DQ advertising). Next i was interested in the fish sandwich. I asked what came on the fish sandwich and was informed it had mayonnaise. I then asked to have the mayonnaise removed and what additional items to add. At the window I asked for a dipping sauce and felt asking was a bother to the staff (again not greeted with a smile or a simple hello). I live 3 minutes from this DQ location and by the time I got home my blizzard (which was not turned up side down in drive through and was in a cup with a flat lid) was liquefied. The ice cream felt warm upon consumption and very clearly tasted like card board. (I have taken a picture and video for proof of consistency) after 1 bite i threw it away due to it being inedible (which is almost a 5$ up charge) . BTW the ice-cream was chocolate. My fish sandwich was very mushy - the buns were not toasted thus giving the bread a soggy texture and there was a white dressing on the sandwich (which may have appeared to be tarter sauce- not totally sure) which was not the mayonnaise I was informed and which was not a sandwich with no dressing as I requested. I substituted my fries for onion rings and received the smallest container possible with 6 onion rings in it (which is a 2$ up charge). Overall I am not very impressed with this location upon looking for an urgent meal and do not plan to bring my or my family's business back to QD.

Atmosphere: 1

Food: 1

Service: 1

Ordered a triple got a double, ordered a large onion rings and was told they were out. All I was given was fries. So I lost money there. Ordered cheese with my pretzel and didn't get that.
Hopefully there is a manger there in the morning so I can ask them if I'm getting my few bucks back or if I'm SOL.

Atmosphere: 1

Food: 4

Service: 2

Fast and friendly.

Atmosphere: 3

Food: 5

Service: 4

Ask the girl in drive-thru before ordering if they had no sugar added options, she told me yes they had no sugar added Dilly bar. So I ordered that. After opening it and eating some of it I knew something wasn't right, I looked at the package and it was not no sugar added, it was non-dairy instead. Girl inside tried to say they are the same thing. Not the same at all! Some people have certain health reasons they can't eat certain things. They need to train their employees better and lower the price of some, just because you are near Notre Dame does not mean your prices should be higher than other locations

I ordered through the DQ app for delivery. My order was a double cheese burger combo with 2 shakes. Unfortunately, I didn’t get the correct food. I got a single cheese with only ketchup instead of what I ordered. I called to get a replacement, the manager or shift lead (young guy tan skin curly hair) did everything in his power to make sure I could get a replacement. He even tried to get a redelivery since I was at work at the time. Sadly, that wasn’t an option, which i totally understood. When I arrived for my replacement, he was very kind and friendly, and promptly made me the correct sandwich fresh. Even though i didn’t get the correct order at first, the kindness and compassion he showed me is my reason for the 5 start review. Thank you kind stranger whom i didnt get your name.

Atmosphere: 5

Food: 5

Service: 5

great food great service and menu

Atmosphere: 4

Food: 4

Service: 4

Got a milkshake. 1 person helping was kind. Another not so much

Atmosphere: 3

Food: 3

Service: 3

Went through the drive-through and ordered a dipped strawberry cheesecake blizzard and got a cup of vanilla ice cream with chocolate chunks in it. No strawberry, no cheesecake just chocolate. I did not pay seven dollars for chocolate chunks and vanilla ice cream. If they were out of strawberries and cheesecake I would’ve been more than happy to choose something different.

Atmosphere: 1

Food: 1

Service: 1

I ordered two combos, 2 moolattes and 2 blizzards. They were missing my fries with one combo, I had to ask for all my blizzards and they still forgot my drink. This was after I physically showed them the order on my phone. They were more interested in talking to each other at the drive thru window. Worst customer service. Everything about the food and service was sloppy. Not worth the $50.

Atmosphere: 1

Food: 1

Service: 1

I placed my order online 35 minutes ago!!! I've been sitting in line for over 30 minutes now. Absolutely ridiculous. Do not go here! 4 people literally just standing there!!!

Service: 1

Every restaurant has a day off, but when you try it three times and it’s a complete failure each time you know you have issues

We came through the drive thru tonight. We had to give our order 5 different times, because they kept forgetting stuff (6 piece chicken tender, 4piece chicken tender, small blizzard and large blizzard). We tried to excuse it saying maybe the employee was new. We got to the window and the 2 employees appeared to be high (making an assumption based on appears and how they were acting). They gave us the wrong large blizzard, they forgot we ordered food, after waiting after getting our blizzards the employee said "can I help you with something" (with an attitude). I informed them we still didn't get our food. He just said oh and closed the window. After a while later they gave us our food (with an attitude) and we pulled forward to check it. We saw neither one of us got our gravy, we pulled back around to let them know (now there were 4-5 cars in line in front of us). They said we can pull around to the window, I said that we don't want to wait in line while our food gets cold, at this point I was annoyed and may not have said it with the nices tone, but still was not yelling or called names. Employees responded with an attitude "you can just come inside if you want it so bad". (Lobby looked closed due to all the chairs being up) when I went inside the girl employee had a snotty smirk on her face when I asked if there was a manger on duty. She said he was busy doing the dishes. I walked out saying I will be reach out at a later time

We have never had this problem before, my husband is an icecream lover so DQ is a family favorite. Also, I try really hard to be understanding and kind to people working in customer service roles since I know they deal with rude people and I too have worked in the field when I was younger. But the is a point with it is just too ridiculous!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Chicken Fingers

I placed a mobile app with the deal of the day. Apparently there was a problem with their system. Nobody could answer my question and nobody could take care of their problem. The help was the worst. The girl that was at the counter, had no clue what she was doing.