Don't waste your time or money. They are so slow and don't even care. Waited in drive thru for.25 minutes never again.
Atmosphere: 1
Food: 1
Service: 1
Regena Lowery
The service is terrible.
Atmosphere: 1
Food: 2
Service: 2
Michael Lane
This may be the worst Wendy's in the nation. I have only gone a few times, but each and every time it was a long wait after submitting a mobile order. Upon arrival I saw my name on their little order screen as "complete". But my food was not in the area for mobile orders. After about five minutes my name disappeared from the complete list, despite my not having food. I wasked where it was, and they had not even started making it yet, and told me there would be a wait on fish.After another ten or so minutes they basically threw the food at me, and didn't give me the junior orange frosty for my mother (the only reason I even considered getting Wendy's). I asked where the rest of my order was, they said "what stuff?". I said an orange frosty and they said their machine was broken. When I asked for a refund they said they couldn't refund mobile orders, and that they are short staffed so I shouldn't be angry. I understand the implications of being short staffed, but the staff members there didn't seem to be doing anything to move quickly or try to actually do their jobs well. They didn't give me what I ordered and then wouldn't refund the money?! It's insanity. I would equate it to theft. When I said something to the effect "the frosties are the only reason I came here, you people can never get orders right or done quickly" the employees seemed to try to turn it into a race issue, which it had nothing to do with. I left and have been on hold with Wednesday trying to get my money back for 20 minutes. Do not go here. Completely incompetent management and staff.
Atmosphere: 1
Food: 1
Service: 1
Boyd Services
Don't waste your time.
Atmosphere: 1
Food: 1
Service: 1
Victoria Freitag
Terrible service as always.
Rick Megonnell
Could work on customer service for the price
Atmosphere: 3
Food: 4
Service: 3
Kimberly Potter
Don't bother going late. They only take online orders.
Atmosphere: 1
Food: 1
Service: 1
Brendan Moore
Check your orders when you get them the service accuracy is getting worse and
Atmosphere: 4
Food: 4
Service: 2
Jim White
Oh dear God. I get to the window where one of the employees is telling other employees that she is frustrated in a VERY loud voice. Two cars had been pulled up in front of me. Took forever. Another employee delivered bags of food walking as SLOWLY as possible while playing with her phone. After 5 plus minutes, a very large employee opened the drive-through window and asked what my order was. For some reason, her entire midriff was unclothed. I eventually got my meal and an unsolicited show as a bonus. Must be a South Bend thing!
Atmosphere: 1
Food: 2
Service: 1
B G
Employees can be very hit and miss.2024 update: place an online order at about 11:45 p.m., arrived at about 11:50. Order was not ready yet, but the cashier apologized and told me to pull up. I pulled up and waited about 10 minutes, at which point an employee came out that asked me what I had ordered.I told him, at about 5 minutes later he came out with two orders. He handed me one, which was not the right order, and handed the other to a car behind me that have been waiting almost as long. It turns out it wasn't the right order for them either, so he took them both back in, ask me again what my order was, and then I waited another 10 minutes.He then came out again and asked me what I had a third time. I told him, and he snapped at me that they were busy and I didnt need to give him attitude. He was a large guy and clearly mentally unwell, and seemed like he wanted to hit me.10 minutes later, the manager came out and asked me what I had ordered, and apologized. Five or so minutes after that I got my food finally. The whole ordeal took over half an hour. The manager and the cashier were both friendly and seem to be doing their best, but the other employee needs to be fired honestly. He seems Disturbed and unfit to work with the public. I probably will not be returning, because the guy seems like a loose cannon.
Couldn't eat the biscuits they were nasty. And there was a tiny bit of bacon on each biscuit.
Atmosphere: 3
Food: 1
Service: 3
Airborne medic
They gave me the wrong order. I ordered a double baconator and ketsups. When they brought the order to my truck there wasn't any ketsup. She went back to get ketsup. When I got home and opened the bag it was a double, no bacon. Pathetic.
Food: 1
Service: 2
AMANDA ZINK
We went through the Drive Thru and the woman at the pay here window was absolutely a Happy, Helpful and Friendly worker. And at the pick up window was fast and courteous as well.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Baconator Fries, Spicy Chicken Sandwich, Chili, Jr Bacon Cheeseburger
Tera Lawson
They have knats bothering you as you try to eat...
Don't waste your time or money. They are so slow and don't even care. Waited in drive thru for.25 minutes never again.
Atmosphere: 1
Food: 1
Service: 1
The service is terrible.
Atmosphere: 1
Food: 2
Service: 2
This may be the worst Wendy's in the nation. I have only gone a few times, but each and every time it was a long wait after submitting a mobile order. Upon arrival I saw my name on their little order screen as "complete". But my food was not in the area for mobile orders. After about five minutes my name disappeared from the complete list, despite my not having food. I wasked where it was, and they had not even started making it yet, and told me there would be a wait on fish.After another ten or so minutes they basically threw the food at me, and didn't give me the junior orange frosty for my mother (the only reason I even considered getting Wendy's). I asked where the rest of my order was, they said "what stuff?". I said an orange frosty and they said their machine was broken. When I asked for a refund they said they couldn't refund mobile orders, and that they are short staffed so I shouldn't be angry. I understand the implications of being short staffed, but the staff members there didn't seem to be doing anything to move quickly or try to actually do their jobs well. They didn't give me what I ordered and then wouldn't refund the money?! It's insanity. I would equate it to theft. When I said something to the effect "the frosties are the only reason I came here, you people can never get orders right or done quickly" the employees seemed to try to turn it into a race issue, which it had nothing to do with. I left and have been on hold with Wednesday trying to get my money back for 20 minutes. Do not go here. Completely incompetent management and staff.
Atmosphere: 1
Food: 1
Service: 1
Don't waste your time.
Atmosphere: 1
Food: 1
Service: 1
Terrible service as always.
Could work on customer service for the price
Atmosphere: 3
Food: 4
Service: 3
Don't bother going late. They only take online orders.
Atmosphere: 1
Food: 1
Service: 1
Check your orders when you get them the service accuracy is getting worse and
Atmosphere: 4
Food: 4
Service: 2
Oh dear God. I get to the window where one of the employees is telling other employees that she is frustrated in a VERY loud voice. Two cars had been pulled up in front of me. Took forever. Another employee delivered bags of food walking as SLOWLY as possible while playing with her phone. After 5 plus minutes, a very large employee opened the drive-through window and asked what my order was. For some reason, her entire midriff was unclothed. I eventually got my meal and an unsolicited show as a bonus. Must be a South Bend thing!
Atmosphere: 1
Food: 2
Service: 1
Employees can be very hit and miss.2024 update: place an online order at about 11:45 p.m., arrived at about 11:50. Order was not ready yet, but the cashier apologized and told me to pull up. I pulled up and waited about 10 minutes, at which point an employee came out that asked me what I had ordered.I told him, at about 5 minutes later he came out with two orders. He handed me one, which was not the right order, and handed the other to a car behind me that have been waiting almost as long. It turns out it wasn't the right order for them either, so he took them both back in, ask me again what my order was, and then I waited another 10 minutes.He then came out again and asked me what I had a third time. I told him, and he snapped at me that they were busy and I didnt need to give him attitude. He was a large guy and clearly mentally unwell, and seemed like he wanted to hit me.10 minutes later, the manager came out and asked me what I had ordered, and apologized. Five or so minutes after that I got my food finally. The whole ordeal took over half an hour. The manager and the cashier were both friendly and seem to be doing their best, but the other employee needs to be fired honestly. He seems Disturbed and unfit to work with the public. I probably will not be returning, because the guy seems like a loose cannon.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Couldn't eat the biscuits they were nasty. And there was a tiny bit of bacon on each biscuit.
Atmosphere: 3
Food: 1
Service: 3
They gave me the wrong order. I ordered a double baconator and ketsups. When they brought the order to my truck there wasn't any ketsup. She went back to get ketsup. When I got home and opened the bag it was a double, no bacon. Pathetic.
Food: 1
Service: 2
We went through the Drive Thru and the woman at the pay here window was absolutely a Happy, Helpful and Friendly worker. And at the pick up window was fast and courteous as well.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Baconator Fries, Spicy Chicken Sandwich, Chili, Jr Bacon Cheeseburger
They have knats bothering you as you try to eat...
Atmosphere: 1
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5