2.2
Poor
261 Reviews
902 South Huntington Street, Syracuse
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Sausage Mcmuffin Sausage Biscuit
- Quarter Pounder Hamburger
- Strawberry & Crème Pie
- Crispy Chicken Sandwich
“Idk who thought bringing in that unprofessional joke of a general manager they have now was a good idea, but that was a bad business decision. That general manager Tracy doesn’t know how to deal with customers, let alone problems. I was in today, me being there for a whole 30 seconds sent the GM into a spiral apparently as she saw me walk in yet still proceeded to rudely ask me “WHAT ARE YOU WAITING FOR?” Food. That’s what I was waiting for. Which is what I told her. When I got my food, my son’s burger looked like it had coffee spilled on it. One worker noticed my issue and promptly told the manager I had an issue. She rolled her eyes and came to rudely ask me what the problem was. When I showed her the BROWN liquid on my son’s burger and wrapper, she had the gall to tell me it was normal and it was “cheese sweat from it being so hot in there.” (That’s what you tell a customer about their food? GROSS) To which I responded with “Cheese is yellow though.” Made no sense. She made no effort to make it right though the worker did offer. She turned around to yet again stare off into space or rudely glare at the workers, probably embarrassed at the pathetic excuse she had just given me about sweaty cheese. She is the sole bad review for today. Now having said that, I go there all the time. Never had an issue when the General manager isn’t there. Today was my first extremely negative experience. The other managers are FANTASTIC! I know them all. The crew members are hilarious and friendly, I know most of them. Food is always made right and fresh. Lattes are top tier delicious. That location needs to drop the general manager. She is dragging that place into the ground and leaving the workers to pick up her slack. They all deserve a better leader. The workers have enough crap to deal with from rude or impatient customers. (Being cussed at over food is crazy behavior. Customers need to do better!) They now have to add a rude and very lazy GM to the mix. Promote one of managers to GM. The workers, customers and store would be better off.”