Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 1700 N Rock Rd, Derby, Kansas, 67037, US
Telephone: (316) 788-1261
Price range: $
Rating: 1.8

$ • Mexican, Fast Food

Hours:
1700 N Rock Rd, Derby
(316) 788-1261

Menu Order Online

About Chipotle Mexican Grill

Chipotle Mexican Grill is a popular restaurant with a loyal customer base, but this location has several issues. Due to inadequate staffing, customers often face long waits and pressure on the single person making orders. The lobby is frequently dirty, and some customers have reported that the food quality has declined. For instance, one customer found the steak chunks flavorless and dry. Additionally, there have been complaints about portion sizes, especially when calling ahead. In one instance, a customer noted that the extra protein received was minimal, with bowls only half full. The restaurant also sometimes runs out of key ingredients like rice, leading to further delays. Unfortunately, it appears that many staff members are inexperienced, as they seem to be mostly young and under 18 years old. Despite these problems, there are moments of great service, with one customer highlighting a friendly staff member who provided excellent assistance late at night. Overall, while most Chipotle locations are great, this one has become an exception due to various operational challenges.