Firehouse Subs Derby Rock

ordered the turkey bacon ranch and 2 bags of lays potato chips. sandwich was skimpy and they only put 1 bag of chips in the sack.

Food: 2

Service: 1

My sister, 2 nieces and I were at this restaurant on 11-5-24. I am a retired case manager and the discrimination by Drew posed on my sister that has a disability was unbelievable. We asked for a table outdoors due to her immune deficiency. Drew (? Manager) stated "no" the chairs were not to be moved because of wind. No wind at this time and they were in a fenced area as shown in picture. His demeanor was condescending which really upset my sister. We sat on curb in parking lot to eat. There are clear guidelines to ADA and these were dismissed by Drew reporting he has a disabled son. He should have a clear understanding of ADA and public access required under this Act instead of using his son to dismiss my sister. Cooperate please contact me on this issue!!

Atmosphere: 1

Food: 2

Service: 1

The food is good when the order is actually correct. We always do a mobile order and the food is ready when we get there but what I don’t understand is why 80% of the time the order is never correct? It’s a mobile order and it’s typed out in front of you. We want to eat here, we like the food just the 1 issue of not getting what we ordered.

Atmosphere: 3

Food: 4

Service: 2

Food is good. A little pricey. The general manager took our order. Right when we walked in he yelled online order or you ordering here? No hello? We were the only table at the place with 3 workers and they still couldn’t walk the food over. The guy yelled my name I’m only 5 ft from him. Then he proceeded to stand there and do nothing. At no point was there a thank you. Nothing friendly. Nothing to make me feel welcome or want to come back. I’ve been in customer service for going on 20 years. A kind word goes a long way. ?‍♀️

Atmosphere: 1

Food: 3

Service: 1

Drive through lunch. The sandwich was a spicey chicken sandwich. I will get it again.

Food: 5

Recommended dishes: Chicken Sandwich

Good food

Atmosphere: 5

Food: 5

Service: 5

Good sandwiches. And $3 pickle buckets!

Atmosphere: 5

Food: 5

Service: 5

Best sandwich franchise in the countey

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Mac & Cheese

Food is great, staff is better

Vegetarian options: Veggie subs available

Kid-friendliness: Cool restaurant with fireman stuff on the wall

Wheelchair accessibility: Handicap parking. Will assist

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

Pricey, but delicious! We will return.

Food: 5

Service: 4

Expensive food small,small portion, and they were unwill8ngbto accept cash to the tune of a 50$ bill for a 42$ meal.

Atmosphere: 1

Food: 3

Service: 1

First time. Food is good. Not much of sub fan but had a gift card. If I was a sub fan I would go occasionally. I know this review doesn't say much but like most fast food it is fast food. Nothing stood out. Will try something spicy next time to see if it is special.

Atmosphere: 4

Food: 4

Service: 4

Great food service my go to sub sandwich from now on

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich

After three botched attempts to have our order delivered by Uber eats, I went to the store directly. I'll admit, I was a little frustrated. Evidently online I could get a buy one get one free offer that they didn't have available in the store. Even though I was frustrated, and cranky, I was treated with respect, care, and overall a great customer experience. The staff was sympathetic to my situation, did not react to my cranky nature, and still treated me professionally with respect. They wound up honoring the deal available through Uber eats even though it wasn't in store. Thank you for treating me kindly. You've gained a regular customer because of how you dealt with me this evening!

Atmosphere: 5

Food: 5

Service: 5

Wished I could go lower than one star but can't. This place started great but now suffers from rude staff with less than stellar service, mediocre hot sandwiches that are cold when you finally get them, missing or always out of stick on things, and refuse to give you a refund on your purchase due to said no inventory. Overall, extremely dissatisfied. Don't waste your time or money here.

Atmosphere: 1

Food: 1

Service: 1