Firehouse Subs Derby Rock

Outstanding customer service in the drive thru. Thank you, Brad, for allowing me to add 3 bottles of cold water to my order. The repair crew working by the exterior wall were highly appreciative of the?small reprieve from the heat and humidity. You ROCK, Brad!

This place is very rude. there are other sandwich places in town, i was the only customer in the whole building and they couldnt bring my order to me. instead yelled really loud. i felt like they were yelling at the cattle to come get it.

The staff here is AMAZING!

One of the best sandwiches I’ve had in a long time. Staff was friendly, and the place was clean and calm. Keep up the good work guys!!!!

ordered the turkey bacon ranch and 2 bags of lays potato chips. sandwich was skimpy and they only put 1 bag of chips in the sack.

Food: 2

Service: 1

My sister, 2 nieces and I were at this restaurant on 11-5-24. I am a retired case manager and the discrimination by Drew posed on my sister that has a disability was unbelievable. We asked for a table outdoors due to her immune deficiency. Drew (? Manager) stated "no" the chairs were not to be moved because of wind. No wind at this time and they were in a fenced area as shown in picture. His demeanor was condescending which really upset my sister. We sat on curb in parking lot to eat. There are clear guidelines to ADA and these were dismissed by Drew reporting he has a disabled son. He should have a clear understanding of ADA and public access required under this Act instead of using his son to dismiss my sister. Cooperate please contact me on this issue!!

Atmosphere: 1

Food: 2

Service: 1

The food is good when the order is actually correct. We always do a mobile order and the food is ready when we get there but what I don’t understand is why 80% of the time the order is never correct? It’s a mobile order and it’s typed out in front of you. We want to eat here, we like the food just the 1 issue of not getting what we ordered.

Atmosphere: 3

Food: 4

Service: 2

Food is good. A little pricey. The general manager took our order. Right when we walked in he yelled online order or you ordering here? No hello? We were the only table at the place with 3 workers and they still couldn’t walk the food over. The guy yelled my name I’m only 5 ft from him. Then he proceeded to stand there and do nothing. At no point was there a thank you. Nothing friendly. Nothing to make me feel welcome or want to come back. I’ve been in customer service for going on 20 years. A kind word goes a long way. ?‍♀️

Atmosphere: 1

Food: 3

Service: 1

Drive through lunch. The sandwich was a spicey chicken sandwich. I will get it again.

Food: 5

Recommended dishes: Chicken Sandwich

Good food

Atmosphere: 5

Food: 5

Service: 5

Good sandwiches. And $3 pickle buckets!

Atmosphere: 5

Food: 5

Service: 5

Best sandwich franchise in the countey

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Mac & Cheese

Food is great, staff is better

Vegetarian options: Veggie subs available

Kid-friendliness: Cool restaurant with fireman stuff on the wall

Wheelchair accessibility: Handicap parking. Will assist

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer

Pricey, but delicious! We will return.

Food: 5

Service: 4

Expensive food small,small portion, and they were unwill8ngbto accept cash to the tune of a 50$ bill for a 42$ meal.

Atmosphere: 1

Food: 3

Service: 1