20 minute wait for Mac and Cheese and a cup of soup. Manager jokingly told me my order was probably going to take awhile upon arrival.
Atmosphere: 1
Food: 1
Service: 1
Danny 수은제 (Mercurial)
Every time I have gone here, they get my order wrong. I do not do any modifications! I just get the basic Broccoli cheddar bowl and cream of chicken bowl… How do you guys mess such a simple, yet overprice, order up every-single-time??? I go here during my work lunch so I cannot drive the 15 minutes BACK to get it corrected! If I call, they will offer up a “gift card” that never comes! Why even bother? I am not exaggerating when I say EVERY TIME…
Atmosphere: 1
Food: 1
Service: 3
Sean Buchanan
Since when does Panera only have two choices of bagels at 7:45 in the morning? And then put the spread in the bottom of the sack under all of the bagels. Love having to dig through the bag to get to the spread. Terrible service. Should’ve just gone to Chick-fil-A and got the chicken biscuits. They don’t run out of those.
Service: 1
Robyn Francis
This place is a joke. I ordered 15 mins ahead showed up 2 min behind and waited 30 mins In the drive through. I had time to go INSIDE GO TO THE RESTROOM AND COME BACK OUT TO MY CAR and the line never moved. Never again will I be back to this restaurant
Atmosphere: 1
Food: 2
Service: 1
Haley Mortimer
We like Panera’s food but not just sometimes, EVERY TIME we get food to go there, they never get the order right. Any modifications you make to a sandwich never happens, they always forget stuff that you ask for. Sucks having to go back all of the time to get what you were already supposed to get.
Atmosphere: 2
Food: 4
Service: 1
Robert
Staff friendly, food okay not worth the money. They had a special two for 8:90,it was not that price. We paid almost 11 dollars for two. Drinks 4 dollars 💵,I think it over priced. And this is one of the places I didn't find a jalapeno bread 🥪
Atmosphere: 4
Food: 3
Service: 3
Alexander Gravel
Two out of the 4 orders were missing ingredients. Forgot the drink order when picking up through the drive-through. Went inside and was not greeted by anyone at the front. After waiting a few minutes, I had to go to the pick up area to find a person to help and get the drink. 50$ for 3 salads and a sandwich and a drink. Wild. Kudos for whoever owns this joint their profit must be crazy.
Atmosphere: 5
Food: 2
Service: 2
Erin Hollis
Hands down the worst place to order take out. I have never been to the Derby location and haven't had something messed up or forgotten. The prices are outrageous for the portion of food u receive. The employee's in the drive thru are nice a talkative but tone that down a little and make sure everything I've ordered is in the bag or I at least receive it.
Dan Smith (Smiggy)
Don't door dash from this Panera. They always either forget an item or mess up your order. Twice in a row now, I haven't received a bread bowl and last order my wife only got half a sandwich when we ordered a full one. Get it together people.
Rant aside, the food is delicious. Highly recommend the new chili.
Atmosphere: 4
Food: 4
Service: 2
Sheila Walden-Roach
I tried to order and just pick it up, I'm not real savvy with the ordering on my phone. So I had to go inside to order.
The tomato soup and green tea were both watered down
Atmosphere: 3
Food: 2
Service: 3
Joshua “Jae” Shaffer
they have everything here layed out differently. you pick up coffee here different and its never hot. the staff is mostly nice but not what im used to here
Atmosphere: 3
Food: 1
Service: 2
Chip Reed
Overpriced, poor service. Better options for sandwiches than here.
Atmosphere: 3
Food: 3
Service: 1
Matthew Wall
Just kind of over this location. Love Panera, but this location in particular is very skimpy on portions in the sandwiches. Really a waste of money comparative to how much they put in
Atmosphere: 3
Food: 2
Service: 4
Jeana Fulcher
I can’t believe I paid money for this! The WORST sandwich I’ve ever had. It was supposed to be a Basil BLT and literally had 1 piece of bacon, a crap ton of lettuce and no basil! It’s like eating a lettuce and garlic aioli sandwich. Disgusting.
20 minute wait for Mac and Cheese and a cup of soup. Manager jokingly told me my order was probably going to take awhile upon arrival.
Atmosphere: 1
Food: 1
Service: 1
Every time I have gone here, they get my order wrong. I do not do any modifications! I just get the basic Broccoli cheddar bowl and cream of chicken bowl… How do you guys mess such a simple, yet overprice, order up every-single-time??? I go here during my work lunch so I cannot drive the 15 minutes BACK to get it corrected! If I call, they will offer up a “gift card” that never comes! Why even bother? I am not exaggerating when I say EVERY TIME…
Atmosphere: 1
Food: 1
Service: 3
Since when does Panera only have two choices of bagels at 7:45 in the morning? And then put the spread in the bottom of the sack under all of the bagels. Love having to dig through the bag to get to the spread. Terrible service. Should’ve just gone to Chick-fil-A and got the chicken biscuits. They don’t run out of those.
Service: 1
This place is a joke. I ordered 15 mins ahead showed up 2 min behind and waited 30 mins In the drive through. I had time to go INSIDE GO TO THE RESTROOM AND COME BACK OUT TO MY CAR and the line never moved. Never again will I be back to this restaurant
Atmosphere: 1
Food: 2
Service: 1
We like Panera’s food but not just sometimes, EVERY TIME we get food to go there, they never get the order right. Any modifications you make to a sandwich never happens, they always forget stuff that you ask for. Sucks having to go back all of the time to get what you were already supposed to get.
Atmosphere: 2
Food: 4
Service: 1
Staff friendly, food okay not worth the money. They had a special two for 8:90,it was not that price. We paid almost 11 dollars for two. Drinks 4 dollars 💵,I think it over priced. And this is one of the places I didn't find a jalapeno bread 🥪
Atmosphere: 4
Food: 3
Service: 3
Two out of the 4 orders were missing ingredients. Forgot the drink order when picking up through the drive-through. Went inside and was not greeted by anyone at the front. After waiting a few minutes, I had to go to the pick up area to find a person to help and get the drink. 50$ for 3 salads and a sandwich and a drink. Wild. Kudos for whoever owns this joint their profit must be crazy.
Atmosphere: 5
Food: 2
Service: 2
Hands down the worst place to order take out. I have never been to the Derby location and haven't had something messed up or forgotten. The prices are outrageous for the portion of food u receive. The employee's in the drive thru are nice a talkative but tone that down a little and make sure everything I've ordered is in the bag or I at least receive it.
Don't door dash from this Panera. They always either forget an item or mess up your order. Twice in a row now, I haven't received a bread bowl and last order my wife only got half a sandwich when we ordered a full one. Get it together people.
Rant aside, the food is delicious. Highly recommend the new chili.
Atmosphere: 4
Food: 4
Service: 2
I tried to order and just pick it up, I'm not real savvy with the ordering on my phone. So I had to go inside to order.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Bacon Turkey Bravo
Restaurantji Recommends
The tomato soup and green tea were both watered down
Atmosphere: 3
Food: 2
Service: 3
they have everything here layed out differently. you pick up coffee here different and its never hot. the staff is mostly nice but not what im used to here
Atmosphere: 3
Food: 1
Service: 2
Overpriced, poor service. Better options for sandwiches than here.
Atmosphere: 3
Food: 3
Service: 1
Just kind of over this location. Love Panera, but this location in particular is very skimpy on portions in the sandwiches. Really a waste of money comparative to how much they put in
Atmosphere: 3
Food: 2
Service: 4
I can’t believe I paid money for this! The WORST sandwich I’ve ever had. It was supposed to be a Basil BLT and literally had 1 piece of bacon, a crap ton of lettuce and no basil! It’s like eating a lettuce and garlic aioli sandwich. Disgusting.
Atmosphere: 2
Food: 1
Service: 2
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