Weird occurrence here today. I ordered my food and then was waiting for the bathroom. I waited for nearly 10 minutes and a line of women formed behind me and I watched 5 different men get a turn at their bathroom. After seeing the line form behind me I didn’t want to be that person who never checked if someone was actually in the bathroom. Their doors say “In Use” when locked but sometimes those can be broken and it had been so long I thought maybe it was empty or worse, maybe the person inside was sick. I knocked very loudly because it’s a loud restaurant and the bathroom is right by the kitchen. I heard someone say “just a minute” and knew we were just waiting and things were fine then. But then an employee came out…a woman with lightish brown hair and glasses maybe in her 50s, and she gruffly asked “Is there a problem??” I thought maybe she was just concerned someone in the bathroom may be unconscious so I said, “No, someone is in there.” The employee immediately became belligerent…I don’t know if she was inebriated or just unstable and having a bad day but she started yelling “YEAH THEYRE GOING TO THE BATHROOM SOME PPL HAVE STOMACH PROBLEMS THIS IS MY STORE WHY ARE YOU BEING RUDE?!?” I was shocked and the woman behind me in line goes, “No one is being rude except you. She knocked to check if someone was inside.” And the employee screamed at her saying “THIS IS MY STORE YOU CAN LEAVE.” The poor woman behind me and her husband left and I don’t blame them. I explained to the employee that I was knocking to check if someone was in there and she goes “WELL YOU SAID SHE ANSWERED.” And I say, “yes…because I knocked.” I think at this point she starts to understand what happened and is embarrassed because she goes “YEAH OK.” Yells about how it’s “her store” a few more times but goes back in the kitchen. At this point all the other women in line had left because it was actually pretty scary and I thought the employee might lunge at us at anytime. She was so mad she could barely get her words out. It was very confusing.
I’m writing all this because if it’s a pattern of behavior with this employee, the company should know. It could’ve been a freak occurrence but that seems unlikely with how aggressive and rude they were…telling people to leave the restaurant just for defending me…someone who dared to knock on a bathroom door. I would’ve left immediately too if I wasn’t waiting on my food and I’m upset I spent my money there already. I won’t be coming back because I obviously don’t want to be accosted again for god knows what.
The staff were efficient and managed the busy crowd smoothly.
William Glaser
While I do like Arby's shrinkflation has really hit in their value menu. Over $3 per sandwich and it wasn't even worth it. I asked which offered the most sandwiches and they didn't even tell me about the four for $10 deal on classic roast beef. My fries were the tail end of the batch as they were all overcooked small and crispy. While the flavor was excellent they still were not premium crop. For over $50 meal I would have expected much better. I think it's going to be a long while before we hit up an Arby's ever again.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Reuben, French Fries, Mozzerella Sticks, Jalapeno Bites, Dr Pepper
Kameljoe21
While I do like Arby's shrinkflation has really hit in their value menu. Over $3 per sandwich and it wasn't even worth it. I asked which offered the most sandwiches and they didn't even tell me about the four for $10 deal on classic roast beef. My fries were the tail end of the batch as they were all overcooked small and crispy. While the flavor was excellent they still were not premium crop. For over $50 meal I would have expected much better. I think it's going to be a long while before we hit up an Arby's ever again.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Reuben, Arby's Mozzarella Sticks, Dr Pepper
Marissa Dowd
Workers were rude and not welcoming. Accused us of videoing.
Food and service was good employee was fast the men’s bathroom was clean but it’s only one toilet so I hope they rebuild it with a bigger bathroom
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Smoked Brisket with Spicy 3-Pepper and Horsey Sauces, Crispy Buffalo Chicken Wrap, Smoked Brisket Sandwich
Lee Rosen
The fish sandwich was cold before I reached my table... I know I caught them just an hour before they closed, but I would have preferred it made fresh and hot for me. They were not very busy...
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Greek Gyro
Tim Plante
I absolutely love the food. Especially the classic beef and cheddar. Unfortunately I ordered 2 days ago and my order ended up being totally wrong. But I live an hour away, so I couldn't just go back.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef
Jennifer Durrett
All of the employees were arguing and cussing each other. No one wanted to take my order. Finally an older man took my order and was very polite.
Atmosphere: 1
Food: 3
Service: 1
Judy Thurman
The Hays location is the best we have ever eaten at. They are always so friendly and the inside is so clean!
Weird occurrence here today. I ordered my food and then was waiting for the bathroom. I waited for nearly 10 minutes and a line of women formed behind me and I watched 5 different men get a turn at their bathroom. After seeing the line form behind me I didn’t want to be that person who never checked if someone was actually in the bathroom. Their doors say “In Use” when locked but sometimes those can be broken and it had been so long I thought maybe it was empty or worse, maybe the person inside was sick. I knocked very loudly because it’s a loud restaurant and the bathroom is right by the kitchen. I heard someone say “just a minute” and knew we were just waiting and things were fine then. But then an employee came out…a woman with lightish brown hair and glasses maybe in her 50s, and she gruffly asked “Is there a problem??” I thought maybe she was just concerned someone in the bathroom may be unconscious so I said, “No, someone is in there.” The employee immediately became belligerent…I don’t know if she was inebriated or just unstable and having a bad day but she started yelling “YEAH THEYRE GOING TO THE BATHROOM SOME PPL HAVE STOMACH PROBLEMS THIS IS MY STORE WHY ARE YOU BEING RUDE?!?” I was shocked and the woman behind me in line goes, “No one is being rude except you. She knocked to check if someone was inside.” And the employee screamed at her saying “THIS IS MY STORE YOU CAN LEAVE.” The poor woman behind me and her husband left and I don’t blame them. I explained to the employee that I was knocking to check if someone was in there and she goes “WELL YOU SAID SHE ANSWERED.” And I say, “yes…because I knocked.” I think at this point she starts to understand what happened and is embarrassed because she goes “YEAH OK.” Yells about how it’s “her store” a few more times but goes back in the kitchen. At this point all the other women in line had left because it was actually pretty scary and I thought the employee might lunge at us at anytime. She was so mad she could barely get her words out. It was very confusing.
I’m writing all this because if it’s a pattern of behavior with this employee, the company should know. It could’ve been a freak occurrence but that seems unlikely with how aggressive and rude they were…telling people to leave the restaurant just for defending me…someone who dared to knock on a bathroom door. I would’ve left immediately too if I wasn’t waiting on my food and I’m upset I spent my money there already. I won’t be coming back because I obviously don’t want to be accosted again for god knows what.
Atmosphere: 1
Food: 3
Service: 1
We tried the new steak bites bowl!
Atmosphere: 5
Food: 5
Service: 5
Good fast food
Atmosphere: 5
Food: 5
Service: 5
Their drinks are creative and refreshing.
Fast and good. Unlike some others.
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries, Arby's Curly Fries
The staff were efficient and managed the busy crowd smoothly.
While I do like Arby's shrinkflation has really hit in their value menu. Over $3 per sandwich and it wasn't even worth it. I asked which offered the most sandwiches and they didn't even tell me about the four for $10 deal on classic roast beef. My fries were the tail end of the batch as they were all overcooked small and crispy. While the flavor was excellent they still were not premium crop. For over $50 meal I would have expected much better. I think it's going to be a long while before we hit up an Arby's ever again.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Reuben, French Fries, Mozzerella Sticks, Jalapeno Bites, Dr Pepper
While I do like Arby's shrinkflation has really hit in their value menu. Over $3 per sandwich and it wasn't even worth it. I asked which offered the most sandwiches and they didn't even tell me about the four for $10 deal on classic roast beef. My fries were the tail end of the batch as they were all overcooked small and crispy. While the flavor was excellent they still were not premium crop. For over $50 meal I would have expected much better. I think it's going to be a long while before we hit up an Arby's ever again.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Reuben, Arby's Mozzarella Sticks, Dr Pepper
Workers were rude and not welcoming. Accused us of videoing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food and service was good employee was fast the men’s bathroom was clean but it’s only one toilet so I hope they rebuild it with a bigger bathroom
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Smoked Brisket with Spicy 3-Pepper and Horsey Sauces, Crispy Buffalo Chicken Wrap, Smoked Brisket Sandwich
The fish sandwich was cold before I reached my table... I know I caught them just an hour before they closed, but I would have preferred it made fresh and hot for me. They were not very busy...
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Greek Gyro
I absolutely love the food. Especially the classic beef and cheddar. Unfortunately I ordered 2 days ago and my order ended up being totally wrong. But I live an hour away, so I couldn't just go back.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef
All of the employees were arguing and cussing each other. No one wanted to take my order. Finally an older man took my order and was very polite.
Atmosphere: 1
Food: 3
Service: 1
The Hays location is the best we have ever eaten at. They are always so friendly and the inside is so clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
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