There was an issue with my order that was completely out of the stores control. One of the employees called me, was kind, and apologized profusely. I don’t need multiple apologies because I’m not a crazy person lol… I speak for myself though because there are so many of you out there! Anyway you could tell that they cared. I’ve literally never had a problem with this location but when this issue did arise, I didn’t receive the “idgaf and get over it” attitude. I don’t remember your name but thank you 🫶🏽
Also - try to remember that they sometimes use outside delivery services.. So you’re complaining to the wrong company.
Atmosphere: 5
Food: 5
Service: 5
Mark Dickenson
Two times now this Jimmy John’s has given the wrong order. Just don’t order from this Jimmy John’s.
Kennedy Martines
Best customer service ever! Went in late and workers were super friendly and freaky fast!
Atmosphere: 5
Food: 5
Service: 5
Jana Haberman
Delivery option. Not enough parking for dine-in.
Food: 5
Service: 5
Peace !
Very nice ladies !
Atmosphere: 5
Food: 5
Service: 5
Mikal Kelly Martinez
Issues every time. No names or labels on 12-14 sandwich order even though we diligently specify names (that was not fun). Another time the order took about 2 hours to arrive. And today (small order) my sandwich was…really really crispy. Top of sandwich was so hard it is inedible. I wouldn’t have sent this out for someone else to eat. Every time we order from this Roanoke location to the office, there’s a new complaint with the quality, care, accuracy, etc. I have tried with this location, but I’m giving Jimmy Johns up for a while.
Carrie Walker
Store is Dirty. Stale bread. Meat tastes weird. Rude irresponsible staff. Absolutely not. Never again
Atmosphere: 1
Food: 1
Service: 1
Rachel Raile
Yummy!
Atmosphere: 5
Food: 5
Service: 5
Edward Terry
One of the employees is always outside at the back of the business smoking weed , her name is Cassie, and she uses the bathroom and doesn't wash her hand, I actually got very sick after she made a sandwich for me. I believe employees should not be doing drugs while at work and she needs better hygiene habits And when I told her that I don't want her to make my sandwich anymore she tells me I'm banned from entering the Jimmy John's located at 4300 Roanoke Pkwy. And threatened to call the police on a paying customer. I will continue to go there until I am served with a no trespassing complaint. This women needs to be suspended for her outrageous behavior and poor hygiene skills.
Atmosphere: 1
Food: 1
Service: 1
JB ED
Great staff. I really appreciate their attention to detail even with difficult customers who induce fatigue.
Great service and polite staff. Would get a sammich here any day
Atmosphere: 5
Food: 5
Service: 5
Dimp Welzbacher
Outstanding employees
Atmosphere: 5
Food: 5
Service: 5
Brandon Sowards
This man needs a raise. Great customer service!
Karls Bored
The staff is efficient and polite. Friendly service. Food is fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Joshua Greenhaw
Staff was trying to get us to leave so they could close the doors early and wait to clock out. We were finishing our dinner and we were about done and they informed us that they would be closing in 30 minutes. I was done and my wife had a couple of bits left. Store was also very unkept and dirty. Not my Jimmy John’s standard.
There was an issue with my order that was
completely out of the stores control. One of the employees called me, was kind, and apologized profusely. I don’t need multiple apologies because I’m not a crazy person lol… I speak for myself though because there are so many of you out there! Anyway you could tell that they cared. I’ve literally never had a problem with this location but when this issue did arise, I didn’t receive the “idgaf and get over it” attitude. I don’t remember your name but thank you 🫶🏽
Also - try to remember that they sometimes use outside delivery services.. So you’re complaining to the wrong company.
Atmosphere: 5
Food: 5
Service: 5
Two times now this Jimmy John’s has given the wrong order. Just don’t order from this Jimmy John’s.
Best customer service ever! Went in late and workers were super friendly and freaky fast!
Atmosphere: 5
Food: 5
Service: 5
Delivery option. Not enough parking for dine-in.
Food: 5
Service: 5
Very nice ladies !
Atmosphere: 5
Food: 5
Service: 5
Issues every time. No names or labels on 12-14 sandwich order even though we diligently specify names (that was not fun). Another time the order took about 2 hours to arrive. And today (small order) my sandwich was…really really crispy. Top of sandwich was so hard it is inedible. I wouldn’t have sent this out for someone else to eat. Every time we order from this Roanoke location to the office, there’s a new complaint with the quality, care, accuracy, etc. I have tried with this location, but I’m giving Jimmy Johns up for a while.
Store is Dirty. Stale bread. Meat tastes weird. Rude irresponsible staff. Absolutely not. Never again
Atmosphere: 1
Food: 1
Service: 1
Yummy!
Atmosphere: 5
Food: 5
Service: 5
One of the employees is always outside at the back of the business smoking weed , her name is Cassie, and she uses the bathroom and doesn't wash her hand, I actually got very sick after she made a sandwich for me. I believe employees should not be doing drugs while at work and she needs better hygiene habits
And when I told her that I don't want her to make my sandwich anymore she tells me I'm banned from entering the Jimmy John's located at 4300 Roanoke Pkwy. And threatened to call the police on a paying customer. I will continue to go there until I am served with a no trespassing complaint. This women needs to be suspended for her outrageous behavior and poor hygiene skills.
Atmosphere: 1
Food: 1
Service: 1
Great staff. I really appreciate their attention to detail even with difficult customers who induce fatigue.
Restaurantji Recommends
Great service and polite staff. Would get a sammich here any day
Atmosphere: 5
Food: 5
Service: 5
Outstanding employees
Atmosphere: 5
Food: 5
Service: 5
This man needs a raise. Great customer service!
The staff is efficient and polite. Friendly service. Food is fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Staff was trying to get us to leave so they could close the doors early and wait to clock out. We were finishing our dinner and we were about done and they informed us that they would be closing in 30 minutes. I was done and my wife had a couple of bits left. Store was also very unkept and dirty. Not my Jimmy John’s standard.
Atmosphere: 1
Food: 5
Service: 1
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