Palacana

8159 State Ave, Kansas City
(913) 299-0000

Recent Reviews

tim whitmer

This place is simply amazing. There are so many choices. I never have got the same thing twice, other than a funnel cake that will feed 3 or 4 people. It is a must-have!

Atmosphere: 5

Food: 5

Service: 5

Julian Mejia

They should talk to their employees, they never answer the phone in this palacana....in the one on 18 they always answer it

Darrica X.

I tend to order online now but their website to order online is a bit confusing but it’s workable. My boyfriend and I ordered two weeks ago on a Sunday and we got “agua fresca”. Apparently you can only choose one flavor but online it has two options of choosing flavor. I got the Fresca and melon but it was only the melon when we picked up, so my boyfriend went back inside and told the lady it was suppose to be Fresca and melon and she gave an attitude saying “we can only choose one flavor”. Same thing as getting other items. We like getting the elotes but they never see that we don’t want any “picante” on top. I always make sure to unmark it when ordering. We both try not to make it a big deal, but it’s getting to the point where it’s frustrating because we’re always so nice about it and just leaving it alone and not telling the ladies that we didn’t want this or that on a certain dish. There have been a few times where they did get the order right. We like going here for the food but service wise, it’s okay, it’s not good though.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Tacos

Sylvia Fierro

Very colorful place.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango, Elotes Cup, Tropical Smoothie, Banana Split

Austin Brake

Staff seem to hate their

Atmosphere: 3

Food: 4

Service: 1

Tyrhonda

Took my daughter and niece here about a week ago for an ice treat!. They enjoyed it I got myself what I thought was going to be the fruit cup (mango) With chamoy sauce and tajin instead it was a cup of mango sorbet and pieces of fruit with all the toppings I wanted on fruit!. Not what I asked for but it turned out to be really good. I get this a predominantly Mexican place!But being in Wyandotte county with many races they should be more "welcoming and have a understanding of all their customers" the elote is amazing I even went back for more last night. And finally got the mango fruit I wanted. The place is nice but service SUPER SUCKS!. LIKE THEY ONLY WANT OR EXPECT HISPANIC RACE TO EAT DRINK AND TRY THEM OUT!........ WELL HERE WE ALL EAT AND DRINK EVERYWHERE I KNOW I DO CAUSE IM A FOODIE. AND I'LL BE GOING BACK BUT MAYBE A DIFFERENT LOCATION ALTHOUGH THIS ONE IS DOWN THE STREET FROM ME. Plus Mexican food is my favorite I love trying new things they have a lot of things I plan on trying I might even try the wings today!

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Elotes Stick, Mango, Elotes Cup

Chistreoper Ronaldo

I recommend it. 100%

George V.

Very good. I love their tortas and drinks. They also have nice fruit cup options and deserts on the menu. Definitely a must try if you never tried it before.

robert eickhoff

This place is so much more than real nice ice cream, they have wonderful food as well.Good stuff and nice people.

Atmosphere: 4

Food: 5

Service: 4

Fab Diaz

Delicious ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Escamocha

Angie Lebron

First time visiting and it was delicious. The churros are to die for!!!

Elizabeth J.

The food was really good: tacos had a lot of meat, corn was great, aguas frescas were delicious. You won't regret it. Customer service was good. Prices were fair.

Christopher Jones

Great late night treats! It gets busy, so be prepared to wait a while. It will be worth it.

Alexa G.

It's like a party inside. Lots of dessert choices. I was very happy with my scoop of chocolate ice cream

Susie Lopez

Most awful experience. The girls cared more about cleaning than taking care of the customers!!! Fabiola got our order wrong !!! Was not paying attention to what my family wanted ! She totally ignored me when I asked her to add toppings to my son over cream . She didn’t even get one of my son’s order . One of the girls was blowing her nose and didn’t even changed her gloves . No one had hairnets on. Never going back again. No one in there has a clue about good customer service .!!! I feel sorry for the owner !!

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