Food was subpar. Meat lacked any real flavor. Bun was flimsy and fell apart. They had no ranch dressing.Shake was average even though it looked great. Table was sticky and seat was grittyWorst bathrooms I have seen in a restaurant in years.
Atmosphere: 2
Food: 3
Service: 2
Steve Dye
Ride and I paid for ranch and they said they were out. No refund? Nope. Not even an I'm sorry
Atmosphere: 3
Food: 3
Service: 1
K V
Last night was my 2nd time ever at a Steak n Shake. The first time was in Jefferson City, MO while traveling and was so impressed with the food, the service and the different type of food menu that when arriving back home in the KC area that I told a friend who had also never been to a Steak n Shake that we should go to one of the local stores here.I went to the Steak n Shake website to look up options for locations and there are 4 listed. Turns out 3 of the 4 stores are closed permanently. Still determined to take my friend, we drove 35 minutes to the ONLY one left in KC which was located off Barry Road.We walk in about 8:30pm and it was pretty busy. This store only had KIOSK ordering which I guess has become the trend so they can reduce staff, which the one in Jefferson City was not like that but ok. We were prompted for a tip which bothered me for a fast food chain, but whatever. So, we order off the KIOSK and it was 30 minutes before we got our order. I questioned how they were able to service the people in the drive thru so quickly if it was taking this long for just simple dine-in orders.While waiting for our order, we look for a booth to sit and ALL of the empty tables were dirty. It was clear they were understaffed, so I went up to the counter and finally was able to get someone's attention and offered to wipe down a booth if they would give me the cleaning supplies. The guy said they weren't allowed to do that and finally he came out and wiped down a table- sort of.The rag was not very clean and after a cursery wipe, it was at least better and free of food debris at least visibly, so we sat down to wait for our order.While waiting for our food, we noticed the restaurant was clearly in decline. Wallpaper peeling from the walls, ceiling tiles were water stained and several other repairs in great need. It started becoming clear to me why so many of the stores were closing if this store was anything like the others.Finally, we get our order. I very much regretted the tip I was forced to give at the KIOSK when placing our order and really wanted that tip back. We both ordered the 5 way dishes and a large onion rings. I paid extra for extra onions and cheese. There were no trays and so I got extra napkins to lay down so our food would not come in contact with the table that was not that clean. There was no marking on the 5 way that I had paid extra for the cheese and onions which was frustrating. Either they didn't put extra on as paid for or it was so little added that we couldn't tell. So, we ate our food. The food was ok, well cooked but by this time already pretty tired and frustrated at the poor experience.We drove back home very disappointed. I apologized to my friend who I had really wanted to introduce to a Steak n Shake. It's really a shame for a restaurant chain that has been around since 1934 to be on such a decline. It's clear this has been a staple for a long time. Such a shame to see this decline. The website is out of date showing 4 locations open when there is only 1 in the KC area. And, the one that is open is clearly on its way to be closed as well. I thought perhaps this chain had difficulty bouncing back from COVID, but there are clearly much deeper issues at play. I suspect a lack of leadership at the top that understands the values of which this chain was founded. Very sad.
We stopped to get some shakes. The drive thru was quick to make four different shakes. All of them tasted great and had the right amount of candy. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Rob Taylor
Don't bother. steak and shake needs to go away. Ridiculous excuse for a hamburger joint
Atmosphere: 1
Food: 3
Service: 1
Steven Robles
They no longer have a human available to take your order. Place is in disrepair and dirty. I guess we won't be coming back.
Atmosphere: 1
Service: 1
Emily S
i wish i could give this ghetto joint zero stars. workers were very angry and gave me attitude. also made fun of the way my name was spelled on the ticket. i asked for ketchup and received a tude, and ended up getting no ketchup. the food was fire tho. if you come here keep in mind it is expected that you either bring your own ketchup or preform a 6 minute jazz band routine with backup dancers, a fortune teller and a mime.
Atmosphere: 1
Food: 5
Service: 1
Dystenie Ellison
Unfortunately I am someone who always leaves a review when a multi millionaire fast food chain has terrible service, hopeing they will get better. Liberty Steak n shake WORST atmosphere and staff help. Very rude to customers, no one to help anyone. Gross. Stood for 15 min trying to get help people were getting wrong orders and staff yells at customer instead of fixing their order. So i just left, unfortunately I was there for work not pleasure. Hope you do better!
I miss the days of waitresses coming to take my order. Even heritage staff feels the same. I'm afraid S&S days are numbered. Too bad, you were an American staple.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Onion Rings, Hamburger, Fries
Randy's Random Thoughts
Too much sauce.
Atmosphere: 5
Food: 3
Service: 4
Valerie Banks
Self service now. 100%. Order your food on a kiosk. Pick it up at the counter. Get your own condiments and drinks. And theirs signage to clean your own tables when you leave. Food was amazing as always.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Onion Rings, Hamburger, Fries, Steakburger and Fries
Randa Jackson
There is no menu posted and the kiosk is hard to use. It didn't let me add a second choice. If they can't provide a menu and a cashier, then I'm not wasting my time. Dining in with a waiter is what set it apart from other burger places. Bad move!!
Jesse Coe
Got a melt with sourdough. I got a burger with regular bread slices. My wife's burger was missing one of the patties on her double. There were no fries seasoning out to use. Staff was super friendly though lol.
Great service
Food: 5
Service: 5
Recommended dishes: Steak, Fries
Food was subpar. Meat lacked any real flavor. Bun was flimsy and fell apart. They had no ranch dressing.Shake was average even though it looked great. Table was sticky and seat was grittyWorst bathrooms I have seen in a restaurant in years.
Atmosphere: 2
Food: 3
Service: 2
Ride and I paid for ranch and they said they were out. No refund? Nope. Not even an I'm sorry
Atmosphere: 3
Food: 3
Service: 1
Last night was my 2nd time ever at a Steak n Shake. The first time was in Jefferson City, MO while traveling and was so impressed with the food, the service and the different type of food menu that when arriving back home in the KC area that I told a friend who had also never been to a Steak n Shake that we should go to one of the local stores here.I went to the Steak n Shake website to look up options for locations and there are 4 listed. Turns out 3 of the 4 stores are closed permanently. Still determined to take my friend, we drove 35 minutes to the ONLY one left in KC which was located off Barry Road.We walk in about 8:30pm and it was pretty busy. This store only had KIOSK ordering which I guess has become the trend so they can reduce staff, which the one in Jefferson City was not like that but ok. We were prompted for a tip which bothered me for a fast food chain, but whatever. So, we order off the KIOSK and it was 30 minutes before we got our order. I questioned how they were able to service the people in the drive thru so quickly if it was taking this long for just simple dine-in orders.While waiting for our order, we look for a booth to sit and ALL of the empty tables were dirty. It was clear they were understaffed, so I went up to the counter and finally was able to get someone's attention and offered to wipe down a booth if they would give me the cleaning supplies. The guy said they weren't allowed to do that and finally he came out and wiped down a table- sort of.The rag was not very clean and after a cursery wipe, it was at least better and free of food debris at least visibly, so we sat down to wait for our order.While waiting for our food, we noticed the restaurant was clearly in decline. Wallpaper peeling from the walls, ceiling tiles were water stained and several other repairs in great need. It started becoming clear to me why so many of the stores were closing if this store was anything like the others.Finally, we get our order. I very much regretted the tip I was forced to give at the KIOSK when placing our order and really wanted that tip back. We both ordered the 5 way dishes and a large onion rings. I paid extra for extra onions and cheese. There were no trays and so I got extra napkins to lay down so our food would not come in contact with the table that was not that clean. There was no marking on the 5 way that I had paid extra for the cheese and onions which was frustrating. Either they didn't put extra on as paid for or it was so little added that we couldn't tell. So, we ate our food. The food was ok, well cooked but by this time already pretty tired and frustrated at the poor experience.We drove back home very disappointed. I apologized to my friend who I had really wanted to introduce to a Steak n Shake. It's really a shame for a restaurant chain that has been around since 1934 to be on such a decline. It's clear this has been a staple for a long time. Such a shame to see this decline. The website is out of date showing 4 locations open when there is only 1 in the KC area. And, the one that is open is clearly on its way to be closed as well. I thought perhaps this chain had difficulty bouncing back from COVID, but there are clearly much deeper issues at play. I suspect a lack of leadership at the top that understands the values of which this chain was founded. Very sad.
Atmosphere: 1
Food: 2
Service: 1
Like always nice eat here. Thanks.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Onion Rings, Hamburger, Cheese Fries, Fries
We stopped to get some shakes. The drive thru was quick to make four different shakes. All of them tasted great and had the right amount of candy. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Don't bother. steak and shake needs to go away. Ridiculous excuse for a hamburger joint
Atmosphere: 1
Food: 3
Service: 1
They no longer have a human available to take your order. Place is in disrepair and dirty. I guess we won't be coming back.
Atmosphere: 1
Service: 1
i wish i could give this ghetto joint zero stars. workers were very angry and gave me attitude. also made fun of the way my name was spelled on the ticket. i asked for ketchup and received a tude, and ended up getting no ketchup. the food was fire tho. if you come here keep in mind it is expected that you either bring your own ketchup or preform a 6 minute jazz band routine with backup dancers, a fortune teller and a mime.
Atmosphere: 1
Food: 5
Service: 1
Unfortunately I am someone who always leaves a review when a multi millionaire fast food chain has terrible service, hopeing they will get better. Liberty Steak n shake WORST atmosphere and staff help. Very rude to customers, no one to help anyone. Gross. Stood for 15 min trying to get help people were getting wrong orders and staff yells at customer instead of fixing their order. So i just left, unfortunately I was there for work not pleasure. Hope you do better!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I miss the days of waitresses coming to take my order. Even heritage staff feels the same. I'm afraid S&S days are numbered. Too bad, you were an American staple.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Onion Rings, Hamburger, Fries
Too much sauce.
Atmosphere: 5
Food: 3
Service: 4
Self service now. 100%. Order your food on a kiosk. Pick it up at the counter. Get your own condiments and drinks. And theirs signage to clean your own tables when you leave. Food was amazing as always.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Onion Rings, Hamburger, Fries, Steakburger and Fries
There is no menu posted and the kiosk is hard to use. It didn't let me add a second choice. If they can't provide a menu and a cashier, then I'm not wasting my time. Dining in with a waiter is what set it apart from other burger places. Bad move!!
Got a melt with sourdough. I got a burger with regular bread slices. My wife's burger was missing one of the patties on her double. There were no fries seasoning out to use. Staff was super friendly though lol.
Atmosphere: 2
Food: 2
Service: 4