Chipotle Mexican Grill

The service at this location has gone seriously down hill over the last year. I feel like all chipotles used to give great portion sizes. But why am I having to ask the worker to add more rice more than once. I understand it’s easier to add more than take away. But they seriously have started skimping on their portions of everything.

Atmosphere: 3

Food: 3

Service: 2

I question how this place stays open.

Atmosphere: 2

Food: 3

Service: 1

Got the quesadilla and it was like rubber. No cheese in sight. Dry. Burned chicken.

Atmosphere: 3

Food: 1

Service: 3

We were served quickly during a busy time. Ebin greeted us and was very friendly, knowledgeable, and helpful. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Food was over 30 minutes later than when promised. Very difficult to get help. Seemed to not have enough staff. My online order was lost so I had to order from the line finally once I was able to get help.

Atmosphere: 3

Food: 3

Service: 1

Staff was too busy giggling and messing with each other to get my order correct or even look at me at check out.

Food: 3

Service: 1

Don’t eat Mass Street Carnitas. Cleary they don’t keep their food hot enough to take home. 71° Ecoli anyone?

Food: 1

ordered online to pick up and my food was made so quickly! tasted good and like other chipotle locations ive been to

Atmosphere: 3

Food: 5

Service: 5

Like always delicious

Some corporate intervention seems necessary here. Three times in the last few weeks I have ordered a quesadilla and received a plain tortilla. Employee turnover has always seemed like a problem at this location, but they seem so stressed and understaffed recently that they aren’t trying to make food right. It’s kind of a joke at this point. Send someone out to this location.

Atmosphere: 2

Food: 1

Service: 2

Not one to complain much about screwed up orders but my wife ordered our kid a quesadilla and got a folded over, empty tortilla. In dish that has one ingredient, how do you forget the one ingredient? My burrito was about the size of a beer can for the low cost of $13 (extra chicken).

That's not an accident, that is simply not caring. Common' man.

Food: 1

Service: 1

I love the Chipotle on 23rd st. Great food and a clean atmosphere. However, there is one unsettling worker who seems to give a weird vibe. For example, I asked for extra rice and she gave a sour look on her face and did it with a sense of annoyance. Everyone else in there who has served me has been awesome but this one worker seems to get annoyed or bothered but a specific request. It’s a little odd and unsettling and brings the vibe of the chipotle down. It’s just weird.

Atmosphere: 4

Food: 5

Service: 1

Every time u place an order for pick it takes forever if ur not that fast with online pick then just delete this option

Atmosphere: 4

Food: 3

Service: 1

Lots of gays around and weird music. The food was fire but the chips were burnt... No discrimination against dark chips though.

Atmosphere: 3

Food: 5

Service: 4

Ordered the new smoked brisket (which is delicious by the way) through DoorDash and got literally 5 little pieces in my burrito bowl. I’m aware prices are inflated through the app, and I paid 5$ extra for the new smoked brisket option. Super disappointing.

Food: 1

Service: 1