Never ordering from again! Can't get nothing right. Delivery driver we had could barely speak English and was very rude.
Food: 1
Service: 1
Shi C
2/28/25 7:06pm
Walked in, and no one spoke. The girl at the register didn't speak as I walked up to the register. I informed her the pickup name. She went to check the orders returned to the register answering calls, not informing me if it's done. No estimated wait or anything. The other young lady was asking people their orders as they arrived. She did not ask me. The app said the pizza was ready at 6:56pm, but it was not. They were getting out several doordash and delivery orders but not regular online orders making it a priority. There were two people waiting as well that ordered online. The communication is terrible. The young lady at the register informed someone else that came how long their pizza would take. I was at that point waiting 20 minutes. This is why I prefer the other pizza chain. I came to pick up an order for someone else. I finally got the pizza at 7:36pm after asking the estimated wait time. The young lady told the guy the name, saying she needed it. I received the pizza within a couple of minutes. She then apologized for the long wait. All that time for ONE pizza. The other orders were several pizzas and sides at a time.
Atmosphere: 1
Food: 3
Service: 1
derek farquhar
Terrible said it was ready it wasn't order was completely wrong. Employees had an attitude when I asked them. Then gave me a thin crust pizza and it was suppose to be an original.
Atmosphere: 1
Food: 1
Service: 1
Paul Hattok
Hardly any topping and over cooked
Food: 1
Brock Lane
Pizza was exactly as I ordered
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Epic Stuffed Crust CYO Pizza
Connie Keller
Great pizza Great work staff
Atmosphere: 5
Food: 5
Service: 5
tomas alberto reyes romero
The best pizzas in
Atmosphere: 5
Food: 5
Service: 5
Ian McQuillan
Ordered at 430 on a Friday. The driver that they sent could not get on Ft. Leavenworth. They did not reach out to tell me that. At 630 I called them and asked what was going on. They said it would take them an hour and a half to get it to me. I asked why and they said they were busy. I asked why my order couldn't be the next one they made considering it had already been 2 hours and they said because they have people who had "already been waiting 15 to 20 minutes" when I pointed out I had been waiting 2 hours so it would make sense for mine to be next in priority they cut me off, voided the order and told me to reorder.
Service: 1
Thomas Matechik
This store’s delivery processes are the epitome of INCOMPETENCE. If you live on post, the store will mindlessly outsource delivery to a driver who cannot get the pizza to you. This has happened to me twice even though I included comments with each order noting where I live. For my first order, I had to drive to meet my DoorDash driver off post in a snowstorm. (He was a convicted felon who could not deliver on the fort). For my second order, my driver took my pizza miles away from my house and just never delivered it. On both occasions, I had to make numerous phone calls and texts to DoorDash and PapaJohn’s to get my pizza to me. If you want to subject yourself to hours of frustration in exchange for the possibility of getting a cold pizza delivered to a random spot, order from here. If you desire functional pizza delivery service to a specific address, order from Domino’s, Pizza Hut, or ANYWHERE BUT HERE!
We used to love Papa John’s, but the pizza has gone down hill over the last year or so. I don’t know if it’s just this store in Leavenworth that is the problem. We had to return the pizza it was so bad! Seriously, it was like paper thin and we didn’t even ask for thin crust. We order stuffed crust and when you picked it up it just fell apart. Thankfully they remade it and it was ? better so I know they can do better. Hope they can improve, because we used to love their pizza.
Food: 1
Service: 2
Robert Dobbertin
The delivery driver, Anna, saved my order by adding her own money to my just short cash. I couldn't thank her enough so I want everyone to know the awesome service this beautiful person provided.
Atmosphere: 4
Food: 4
Service: 5
Jeremiah Richards
I put in an order too late without realizing what time papa John’s closed. I called the store and the manager was probably one of the nicest managers I’ve ever talked to at a pizza place. Exceptional customer service, and I would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Nashia
go somewhere else ❗️as you can see i have 0 reviews, bc i tend not to complain. but i ordered from this location and they had the literal audacity lol, i ordered a pizza with some toppings and i received what appeared to be a cheese pizza, dont get me wrong i love a cheese pizza but they had the audacity to tell me they put my toppings UNDER the cheese and had an attitude with my on duty husband who happens to be very kind? isn’t that why its called a TOPPING? has anyone ever heard of a pizza place putting the TOPPING UNDER the cheese where not visible? was i suppose to just go with your word that they were even present? lol the entitlement from the big lady at the register.
Atmosphere: 1
Food: 1
Service: 1
Robert Topping
I don't know how a thin crust arrives "doughy" especially when it was ordered well done, but thin one did. Floppy, soft, and weird......
Never ordering from again! Can't get nothing right. Delivery driver we had could barely speak English and was very rude.
Food: 1
Service: 1
2/28/25 7:06pm
Walked in, and no one spoke. The girl at the register didn't speak as I walked up to the register. I informed her the pickup name. She went to check the orders returned to the register answering calls, not informing me if it's done. No estimated wait or anything. The other young lady was asking people their orders as they arrived. She did not ask me. The app said the pizza was ready at 6:56pm, but it was not. They were getting out several doordash and delivery orders but not regular online orders making it a priority. There were two people waiting as well that ordered online. The communication is terrible. The young lady at the register informed someone else that came how long their pizza would take. I was at that point waiting 20 minutes. This is why I prefer the other pizza chain. I came to pick up an order for someone else. I finally got the pizza at 7:36pm after asking the estimated wait time. The young lady told the guy the name, saying she needed it. I received the pizza within a couple of minutes. She then apologized for the long wait. All that time for ONE pizza. The other orders were several pizzas and sides at a time.
Atmosphere: 1
Food: 3
Service: 1
Terrible said it was ready it wasn't order was completely wrong. Employees had an attitude when I asked them. Then gave me a thin crust pizza and it was suppose to be an original.
Atmosphere: 1
Food: 1
Service: 1
Hardly any topping and over cooked
Food: 1
Pizza was exactly as I ordered
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Epic Stuffed Crust CYO Pizza
Great pizza Great work staff
Atmosphere: 5
Food: 5
Service: 5
The best pizzas in
Atmosphere: 5
Food: 5
Service: 5
Ordered at 430 on a Friday. The driver that they sent could not get on Ft. Leavenworth. They did not reach out to tell me that. At 630 I called them and asked what was going on. They said it would take them an hour and a half to get it to me. I asked why and they said they were busy. I asked why my order couldn't be the next one they made considering it had already been 2 hours and they said because they have people who had "already been waiting 15 to 20 minutes" when I pointed out I had been waiting 2 hours so it would make sense for mine to be next in priority they cut me off, voided the order and told me to reorder.
Service: 1
This store’s delivery processes are the epitome of INCOMPETENCE. If you live on post, the store will mindlessly outsource delivery to a driver who cannot get the pizza to you. This has happened to me twice even though I included comments with each order noting where I live. For my first order, I had to drive to meet my DoorDash driver off post in a snowstorm. (He was a convicted felon who could not deliver on the fort). For my second order, my driver took my pizza miles away from my house and just never delivered it. On both occasions, I had to make numerous phone calls and texts to DoorDash and PapaJohn’s to get my pizza to me. If you want to subject yourself to hours of frustration in exchange for the possibility of getting a cold pizza delivered to a random spot, order from here. If you desire functional pizza delivery service to a specific address, order from Domino’s, Pizza Hut, or ANYWHERE BUT HERE!
Atmosphere: 1
Food: 1
Service: 1
Consistent good food and service
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
We used to love Papa John’s, but the pizza has gone down hill over the last year or so. I don’t know if it’s just this store in Leavenworth that is the problem. We had to return the pizza it was so bad! Seriously, it was like paper thin and we didn’t even ask for thin crust. We order stuffed crust and when you picked it up it just fell apart. Thankfully they remade it and it was ? better so I know they can do better. Hope they can improve, because we used to love their pizza.
Food: 1
Service: 2
The delivery driver, Anna, saved my order by adding her own money to my just short cash. I couldn't thank her enough so I want everyone to know the awesome service this beautiful person provided.
Atmosphere: 4
Food: 4
Service: 5
I put in an order too late without realizing what time papa John’s closed. I called the store and the manager was probably one of the nicest managers I’ve ever talked to at a pizza place. Exceptional customer service, and I would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
go somewhere else ❗️as you can see i have 0 reviews, bc i tend not to complain. but i ordered from this location and they had the literal audacity lol, i ordered a pizza with some toppings and i received what appeared to be a cheese pizza, dont get me wrong i love a cheese pizza but they had the audacity to tell me they put my toppings UNDER the cheese and had an attitude with my on duty husband who happens to be very kind? isn’t that why its called a TOPPING? has anyone ever heard of a pizza place putting the TOPPING UNDER the cheese where not visible? was i suppose to just go with your word that they were even present? lol the entitlement from the big lady at the register.
Atmosphere: 1
Food: 1
Service: 1
I don't know how a thin crust arrives "doughy" especially when it was ordered well done, but thin one did. Floppy, soft, and weird......
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