We love the pizza, hot dogs and pretzels at Sam’s club cafe! It’s a fun family outing. Sometimes the wait in line can be pretty long and the dining area is not always super clean. There is a feature in the app that allows people to “skip the line” digitally and get their orders ahead of those who are physically in line. It causes a lot of delay and seems to really confuse the workers sometimes.Still definitely worth it for the food in my opinion! The pricing can’t be beat! Getting a pizza to go is a great option as well.
Atmosphere: 3
Food: 5
Service: 3
Bartholomew G.
Costco is better. There is no denying it. The food court was absolutely horrible. Especially the drinks. The drink had no syrup and just pure soda water.
Zachary C.
This is specific to the pickup order service offered here. I have used this service 10 times at least. Every. Single. Time. It takes 30-50 minutes to get literally 5 items. It is unreal how slow it is.I could go inside and buy those items 50 times over by the time the items come outside to me. I have no idea why this takes so long. I may be ignorant to how these things work on the inside. Either way, 30-50 minutes for 5 items is unacceptable. The workers are generally nice so no complaints there. The management needs to figure this out. I have tried to give the service a chance time and time again. I won't be using here on out.
Sandra Cabuya
Food is cheap I get it! The Lack of organization and planning is unreal. Getting a hot dog and icre cream can take 30 minutes. That’s absurd!
Food: 3
Service: 1
Emma Payne
I usually enjoy shopping at this Sam’s Club. But for some reason one of my items I purchased through scan n go was stolen this afternoon from my basket after I paid. I am a dialysis Patient and I needed to go to the restroom before leaving. I placed my basket in the usual spot out of the way and went to the restroom. Got home and noticed an item is missing. Please check your security cameras to see who stole my pink Vince Camino turtleneck sweater. I was wearing a white sweater with a navy blue stripe and black pants with a lavender hair wrap. And I’m multiracial brown lady. Thanks for your help.
Susan M.
Deval in customer service was extremely patient and helpful with my membership issue. I'd just gotten my new membership card yesterday, and by today I'd lost it! Trying to resolve the issue today by phone was very frustrating,, with a lot of time on hold. Coming to the store was the best thing to do.After being a Costco member for forever, and just a now-and-then Sam's member, it's a little confusing getting used to Sam's again. One thing I do like better than at Costco is they have signage at the ends of every aisle, so you know what the heck is down that aisle, without having to physically go down EVERY aisle to find any category! But it's going to take me a minute to learn Sam's check out procedures, and they are every inch a "big box" store visually. Although Costco recently adopted Sam's abysmal "no display" clothing system, so all you see are unidentified piles of clothes on table after table, it remains to be seen which company's set up is worse. I was very surprised to learn (after I had already signed up) that Sam's basic membership does NOT include access to any benefit like "member pricing" or discounts in their vision, hearing, and pharmacy departments. Costco's basic membership includes all that.
madison y.
Went in and got my groceries perfectly fine. went to the cafe to get the pizza combo the line wasn't long at all thought it would be quick. i ended up waiting 50 minutes in line, while waiting i heard the manager go on her walkie and just say they needed someone else over there and just walked off, obviously she didn't care enough to actually get someone over there or else i wouldn't have waiting for as long as i did. The lady taking orders constantly rolled her eyes at multiple people while they were ordering and then the workers stopped everything they were doing to pick up their grub hub order. Absolute terrible customers service and workers overall.
Jill Aberdeen Kolchinsky
Do not use the soft touch car wash!!!! It broke our rear windshield on a new car costing us $200. Sam’s refuses to reimburse us and accept responsibility!
Savannah V.
I've applied for the same position here twice a year apart did the application and their 15 minute survey each time I showed up prepared to be interviewed and they tell me the position isn't available I understand they probably filled it but BOTH times they could have had the decency to reach out and cancel the interview or maybe ask if I wanted a different position instead of me wasting my time and gas to get there The second interview was just supposed to be a free for all job fair interview but they actually reached out personally to have me come in and sit down for a more personal interview vs the job fair they were holding and still ! Didn't have the position I applied for !! Like wtf was the point ! Highly recommend not applying here bunch of games and a waste of time Their pay on site is also different when you ask in person
Clint S.
Carts are never brought in and will back up and block traffic. Trash everywhere. I once saw cardboard covering up a liquid on the floor vs it actually being cleaned.
This is about pickup orders. I pay a $100 fee per year for free shipping and pickup. What is the point of you scheduling when you want to pick I if yo have to wait almost 2 hours to get your order. This is frustrating when you have other things they you need to do and you plan so this fits in with your plans. I was ready to cancel my $300 order.
Andrew H.
Reviewing just the Gas Station:If you're looking for the cheapest gas in the area, Sam's Club Gas Station is definitely the place to go. However, be prepared to wait in line as it's always unbelievably busy. One side of the pumps is blocked by a curb, which means only two cars can fill up at a time, rather than the usual one. So, it's important to pick the right time to go, or you could end up waiting for 10-15 minutes. Despite the long wait times, I keep coming back because the prices are unbeatable. Just make sure to plan accordingly and have some patience.
Brandi McKown Vargas
Clean, good prices & great products - Hallmark cards & gift wrap during the holidays!
Patricia Cronques
En todo los productos son muy económicos y buena calidad ?
Thabena Miller Bower
The bakery is a joke. I tried to place an order for 6 trays of cookies and today is Tuesday and they couldn't fill it until next MAYBE Monday? And if you ask for a manager, she refuses to talk...
We love the pizza, hot dogs and pretzels at Sam’s club cafe! It’s a fun family outing. Sometimes the wait in line can be pretty long and the dining area is not always super clean. There is a feature in the app that allows people to “skip the line” digitally and get their orders ahead of those who are physically in line. It causes a lot of delay and seems to really confuse the workers sometimes.Still definitely worth it for the food in my opinion! The pricing can’t be beat! Getting a pizza to go is a great option as well.
Atmosphere: 3
Food: 5
Service: 3
Costco is better. There is no denying it. The food court was absolutely horrible. Especially the drinks. The drink had no syrup and just pure soda water.
This is specific to the pickup order service offered here. I have used this service 10 times at least. Every. Single. Time. It takes 30-50 minutes to get literally 5 items. It is unreal how slow it is.I could go inside and buy those items 50 times over by the time the items come outside to me. I have no idea why this takes so long. I may be ignorant to how these things work on the inside. Either way, 30-50 minutes for 5 items is unacceptable. The workers are generally nice so no complaints there. The management needs to figure this out. I have tried to give the service a chance time and time again. I won't be using here on out.
Food is cheap I get it! The Lack of organization and planning is unreal. Getting a hot dog and icre cream can take 30 minutes. That’s absurd!
Food: 3
Service: 1
I usually enjoy shopping at this Sam’s Club. But for some reason one of my items I purchased through scan n go was stolen this afternoon from my basket after I paid. I am a dialysis Patient and I needed to go to the restroom before leaving. I placed my basket in the usual spot out of the way and went to the restroom. Got home and noticed an item is missing. Please check your security cameras to see who stole my pink Vince Camino turtleneck sweater. I was wearing a white sweater with a navy blue stripe and black pants with a lavender hair wrap. And I’m multiracial brown lady. Thanks for your help.
Deval in customer service was extremely patient and helpful with my membership issue. I'd just gotten my new membership card yesterday, and by today I'd lost it! Trying to resolve the issue today by phone was very frustrating,, with a lot of time on hold. Coming to the store was the best thing to do.After being a Costco member for forever, and just a now-and-then Sam's member, it's a little confusing getting used to Sam's again. One thing I do like better than at Costco is they have signage at the ends of every aisle, so you know what the heck is down that aisle, without having to physically go down EVERY aisle to find any category! But it's going to take me a minute to learn Sam's check out procedures, and they are every inch a "big box" store visually. Although Costco recently adopted Sam's abysmal "no display" clothing system, so all you see are unidentified piles of clothes on table after table, it remains to be seen which company's set up is worse. I was very surprised to learn (after I had already signed up) that Sam's basic membership does NOT include access to any benefit like "member pricing" or discounts in their vision, hearing, and pharmacy departments. Costco's basic membership includes all that.
Went in and got my groceries perfectly fine. went to the cafe to get the pizza combo the line wasn't long at all thought it would be quick. i ended up waiting 50 minutes in line, while waiting i heard the manager go on her walkie and just say they needed someone else over there and just walked off, obviously she didn't care enough to actually get someone over there or else i wouldn't have waiting for as long as i did. The lady taking orders constantly rolled her eyes at multiple people while they were ordering and then the workers stopped everything they were doing to pick up their grub hub order. Absolute terrible customers service and workers overall.
Do not use the soft touch car wash!!!! It broke our rear windshield on a new car costing us $200. Sam’s refuses to reimburse us and accept responsibility!
I've applied for the same position here twice a year apart did the application and their 15 minute survey each time I showed up prepared to be interviewed and they tell me the position isn't available I understand they probably filled it but BOTH times they could have had the decency to reach out and cancel the interview or maybe ask if I wanted a different position instead of me wasting my time and gas to get there The second interview was just supposed to be a free for all job fair interview but they actually reached out personally to have me come in and sit down for a more personal interview vs the job fair they were holding and still ! Didn't have the position I applied for !! Like wtf was the point ! Highly recommend not applying here bunch of games and a waste of time Their pay on site is also different when you ask in person
Carts are never brought in and will back up and block traffic. Trash everywhere. I once saw cardboard covering up a liquid on the floor vs it actually being cleaned.
Restaurantji Recommends
This is about pickup orders. I pay a $100 fee per year for free shipping and pickup. What is the point of you scheduling when you want to pick I if yo have to wait almost 2 hours to get your order. This is frustrating when you have other things they you need to do and you plan so this fits in with your plans. I was ready to cancel my $300 order.
Reviewing just the Gas Station:If you're looking for the cheapest gas in the area, Sam's Club Gas Station is definitely the place to go. However, be prepared to wait in line as it's always unbelievably busy. One side of the pumps is blocked by a curb, which means only two cars can fill up at a time, rather than the usual one. So, it's important to pick the right time to go, or you could end up waiting for 10-15 minutes. Despite the long wait times, I keep coming back because the prices are unbeatable. Just make sure to plan accordingly and have some patience.
Clean, good prices & great products - Hallmark cards & gift wrap during the holidays!
En todo los productos son muy económicos y buena calidad ?
The bakery is a joke. I tried to place an order for 6 trays of cookies and today is Tuesday and they couldn't fill it until next MAYBE Monday? And if you ask for a manager, she refuses to talk...