I love dunkin. But they tend to get my order wrong a lot.
Atmosphere: 3
Food: 4
Service: 4
Robman 8921
Every morning it's the same thing. The bakers didn't show up or something with the factory or they don't have a enough donuts, but it's like one rack of donuts in the morning. It goes empty, that's it for the whole day. Probably not a good business model.
Atmosphere: 2
Food: 2
Service: 2
Anthony Medina
Fast and good service
Service: 5
Shuk Yin Tsang
My favorite drive thru ! Fast and accurate order !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Macchiato
J Wells
Coworkers and I occasionally order door dash Dunkin’ here in MHK. This morning was quite disappointing. We have had some previous order mishaps before but they seemed minor, today was different. I ordered an iced mocha latte and asked for less ice just because I like lighter ice. When receiving my drink I was shocked to find my M size drink only 3/4 of the way full. Very disappointed!! Did I receive less drink because I asked for less ice? For $6 that’s not right.
Food: 4
Service: 1
Douglas World
Staff can not handle regular orders with mobile and doordash orders. Very slow
Atmosphere: 2
Service: 2
Randy L
Awful customer service, can't believe they don't take the time to train their staff better. I feel sorry for the employees, who are dealing with the public and it's not their fault.
Atmosphere: 2
Food: 4
Service: 1
Ulises Borges Villa
Good service, fast and everything very good
Atmosphere: 4
Food: 4
Service: 4
Heather Price
I ordered 3 donuts and coffee and 3 breakfast items through the app. It said it might take longer to pickup, hey that's OK because I knew it would be ready after I spent 27 minutes in the drive-thru line, which of course it was ready by then and partially cold. The gal at the window offered to remake my iced cappuccino since all the ice melted while I waited and since I was not willing to hold the line up (that was still wrapped around the building behind me) another six minutes, I declined and took the melted drink. Also, one of my 3 donuts was wrong which meant I didn't get a donut because glazed only or nothing. Yes, I could have parked and gone inside to pick up my order but since I saw people going in for exchanges on their items, and others entering and not leaving, I knew I would end up at the same time spent waiting. Just disappointing.
Food: 5
Service: 3
Edward Kann (The VintageDM)
Got there very early and was the only customer in drive-thru. Ordered a large latte with an extra shot and 1 food item with ketchup in the bag. Was charged and paid for latte and shot and food. What I got was a large coffee with nothing in it, a food item and no ketchup. Come on guys seriously?
Early morning wait is a little long but the drinks and food make up for the wait.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ham Egg and Cheese Danish
Maya Harris
Advertises mobile ordering but turns off mobile ordering 1 hr 30 min before closing time.
Jennifer Jones
the young lady in the drive thru was a bit snotty but got our order and moved on.
Atmosphere: 4
Food: 4
Service: 4
Brandon Yonning
Very slow service but great donuts!
Atmosphere: 4
Food: 5
Service: 1
Tami
Waited 20 minutes at the counter and got to the counter to find out they were out of what I came for. I had to get other options and the doughnuts we pick tasted like day olds.
I love dunkin. But they tend to get my order wrong a lot.
Atmosphere: 3
Food: 4
Service: 4
Every morning it's the same thing. The bakers didn't show up or something with the factory or they don't have a enough donuts, but it's like one rack of donuts in the morning. It goes empty, that's it for the whole day. Probably not a good business model.
Atmosphere: 2
Food: 2
Service: 2
Fast and good service
Service: 5
My favorite drive thru ! Fast and accurate order !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Macchiato
Coworkers and I occasionally order door dash Dunkin’ here in MHK. This morning was quite disappointing. We have had some previous order mishaps before but they seemed minor, today was different. I ordered an iced mocha latte and asked for less ice just because I like lighter ice. When receiving my drink I was shocked to find my M size drink only 3/4 of the way full. Very disappointed!! Did I receive less drink because I asked for less ice? For $6 that’s not right.
Food: 4
Service: 1
Staff can not handle regular orders with mobile and doordash orders. Very slow
Atmosphere: 2
Service: 2
Awful customer service, can't believe they don't take the time to train their staff better. I feel sorry for the employees, who are dealing with the public and it's not their fault.
Atmosphere: 2
Food: 4
Service: 1
Good service, fast and everything very good
Atmosphere: 4
Food: 4
Service: 4
I ordered 3 donuts and coffee and 3 breakfast items through the app. It said it might take longer to pickup, hey that's OK because I knew it would be ready after I spent 27 minutes in the drive-thru line, which of course it was ready by then and partially cold. The gal at the window offered to remake my iced cappuccino since all the ice melted while I waited and since I was not willing to hold the line up (that was still wrapped around the building behind me) another six minutes, I declined and took the melted drink. Also, one of my 3 donuts was wrong which meant I didn't get a donut because glazed only or nothing. Yes, I could have parked and gone inside to pick up my order but since I saw people going in for exchanges on their items, and others entering and not leaving, I knew I would end up at the same time spent waiting. Just disappointing.
Food: 5
Service: 3
Got there very early and was the only customer in drive-thru. Ordered a large latte with an extra shot and 1 food item with ketchup in the bag. Was charged and paid for latte and shot and food. What I got was a large coffee with nothing in it, a food item and no ketchup. Come on guys seriously?
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Early morning wait is a little long but the drinks and food make up for the wait.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ham Egg and Cheese Danish
Advertises mobile ordering but turns off mobile ordering 1 hr 30 min before closing time.
the young lady in the drive thru was a bit snotty but got our order and moved on.
Atmosphere: 4
Food: 4
Service: 4
Very slow service but great donuts!
Atmosphere: 4
Food: 5
Service: 1
Waited 20 minutes at the counter and got to the counter to find out they were out of what I came for. I had to get other options and the doughnuts we pick tasted like day olds.
Atmosphere: 2
Food: 2
Service: 2
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