Went through the drive through and told the employee what i wanted (plain concrete w extra cheesecake) and when I went to pay, I was given a completely different order. I told the other associate it was wrong and was not met with a pleasant experience. I told him my order and the custard I received barely had any ice cream. I went back and told them I had ordered extra cheesecake and didn’t receive it and they wanted to make me pay for something I didn’t receive on top of barely having any topping in the custard to begin with. Safe to say I will not be coming back or referring anyone to this location. I hope the other Andy’s in my area do not provide this type of service because I truly love ice cream but don’t feel justified spending my hard earned money if this is how it going to be.
Atmosphere: 1
Food: 1
Service: 1
Shaun Brown
I went to get concretes for the family on 3/12/24 and there was a worker by the name of Eleanor who tried to convince me that the small concrete in a small container was a large. I had ordered some mediums for my kids and large for me and two other people. So I had the example in my hand of a large…but because the girl that took my order made a honest mistake in saying that a “Stolen Brownie “ was a concrete when it was really a sundae. That was because I asked what concrete choices had brownies in it. Eleanor was the person she had to go inform that it was a mistake because she was the one making them, and explained since I had just found out that it wasn’t a concrete I wanted the “James Brown”. I watched the whole interaction through the window and Eleanor was not happy even though it was a simple mistake. She then made the “James Brown” in a small size cup (or could have been a medium because she went back and forth lying saying it was small then a medium) and sent it to the window. I then said to the young lady that took my order this was supposed to be a large. And before she could finish hearing me, Eleanor who was hovering waiting immediately came over and started with the most ridiculous lies of how really the small/medium was the right size because a”LARGE” is determined by how much custard is in it. I’m like REALLY? Are you listening to what you’re saying and how old are you? She said 19. I’m 42…why would they even have someone who was willing to lie in the worst way to my face and I had already paid for everything so me leaving with a smaller size than what I paid for is stealing from the customer. She continued the insults and disrespect and within the first few minutes she just goes “DO YOU WANT THE CORPORATE NUMBER “? I said I never asked you for the number so she was just trying to get me out the line when clearly I was asking for what I had already paid for. I even got one of the large concretes I had in the car already and put it out the window in front of her and everyone in the line to see and said you are saying this is a large but not based on the physical size of the cup but the amount of custard. Eventually I had her to refund my money after we weren’t getting anywhere and she said she was asking me to leave. I was asked to leave just because I showed her everything she said made no sense and therefore was insulting my intelligence and had my money. I never yelled or used profanity or anything else JUST did like any customer would when you’re clearly being sold less then what I paid for because she had to redo one concrete out of 5 that I spent 40+ dollars for. I didn’t appreciate the treatment and she said she refunded me which I have yet to see credited back to my account.
Atmosphere: 1
Food: 1
Service: 1
Michelle
Other than it being insanely expensive. It is good. They need to find a way to make purchases to tie to their yum squad other than another app to download. Like enter your receipt info, not that i even got a receipt. But somehow i am missing out on points thing for there loyalty program..
Atmosphere: 4
Food: 3
Service: 5
Hassan Ur Rehman
Disappointed after waiting 30mins in line they are out of chocolate. Happened twice already never coming again.
Service: 3
Carrie Foster
Coworker & I ordered a large concrete & a small concrete. His large was filled to the top, mine was less than 1/2 full and the counter girl didn't say anything about it being low because it appeared they were out of custard at 10:15pm. Just awful expensive for 1/2 a small.
Atmosphere: 1
Food: 1
Service: 1
Freddy J. Aguilar Mora
It's my favorite place to get a frozen custard. Try casanova concrete with extra cherries...
Atmosphere: 5
Food: 5
Service: 5
Cherika Case
My husband went to get me a turtle split and came back home with a turtle sundae so I called the store and the man that answered was very nice and let us get our split but when he went back up there the girl at the window was very rude who took his order was rude and snapped at my husband about this. She had brown hair with colored tips. This needs to be resolved I’m very upset about this. I understand that mistakes are easily made but there’s no reason to be rude.
Atmosphere: 2
Food: 4
Service: 2
Colton Howell
Half the time it’s good the other half they barely mix the shakes.Not an elite location.
Atmosphere: 4
Food: 2
Service: 3
lauren salas
This was my first time trying Andy’s. I stopped by late at night so the drive through was empty. I ordered the Triple Chocolate Concrete- the first bite was life changing! Ive never had anything so smooth and creamy before. I enjoyed every single bite. I will definitely be returning !
Paid extra for burnt apple pie crust to be added to my concrete. Yes, just the crust. And yes, it tasted like charcoal. Honestly, they should be paying me. Then again, maybe not since I was foolish enough to have this happen twice. I thought a year's time was enough that they could have fixed things - how silly of me. At least a year ago the crust was properly baked!
Went through the drive through and told the employee what i wanted (plain concrete w extra cheesecake) and when I went to pay, I was given a completely different order. I told the other associate it was wrong and was not met with a pleasant experience. I told him my order and the custard I received barely had any ice cream. I went back and told them I had ordered extra cheesecake and didn’t receive it and they wanted to make me pay for something I didn’t receive on top of barely having any topping in the custard to begin with. Safe to say I will not be coming back or referring anyone to this location. I hope the other Andy’s in my area do not provide this type of service because I truly love ice cream but don’t feel justified spending my hard earned money if this is how it going to be.
Atmosphere: 1
Food: 1
Service: 1
I went to get concretes for the family on 3/12/24 and there was a worker by the name of Eleanor who tried to convince me that the small concrete in a small container was a large. I had ordered some mediums for my kids and large for me and two other people. So I had the example in my hand of a large…but because the girl that took my order made a honest mistake in saying that a “Stolen Brownie “ was a concrete when it was really a sundae. That was because I asked what concrete choices had brownies in it. Eleanor was the person she had to go inform that it was a mistake because she was the one making them, and explained since I had just found out that it wasn’t a concrete I wanted the “James Brown”. I watched the whole interaction through the window and Eleanor was not happy even though it was a simple mistake. She then made the “James Brown” in a small size cup (or could have been a medium because she went back and forth lying saying it was small then a medium) and sent it to the window. I then said to the young lady that took my order this was supposed to be a large. And before she could finish hearing me, Eleanor who was hovering waiting immediately came over and started with the most ridiculous lies of how really the small/medium was the right size because a”LARGE” is determined by how much custard is in it. I’m like REALLY? Are you listening to what you’re saying and how old are you? She said 19. I’m 42…why would they even have someone who was willing to lie in the worst way to my face and I had already paid for everything so me leaving with a smaller size than what I paid for is stealing from the customer. She continued the insults and disrespect and within the first few minutes she just goes “DO YOU WANT THE CORPORATE NUMBER “? I said I never asked you for the number so she was just trying to get me out the line when clearly I was asking for what I had already paid for. I even got one of the large concretes I had in the car already and put it out the window in front of her and everyone in the line to see and said you are saying this is a large but not based on the physical size of the cup but the amount of custard. Eventually I had her to refund my money after we weren’t getting anywhere and she said she was asking me to leave. I was asked to leave just because I showed her everything she said made no sense and therefore was insulting my intelligence and had my money. I never yelled or used profanity or anything else JUST did like any customer would when you’re clearly being sold less then what I paid for because she had to redo one concrete out of 5 that I spent 40+ dollars for. I didn’t appreciate the treatment and she said she refunded me which I have yet to see credited back to my account.
Atmosphere: 1
Food: 1
Service: 1
Other than it being insanely expensive. It is good. They need to find a way to make purchases to tie to their yum squad other than another app to download. Like enter your receipt info, not that i even got a receipt. But somehow i am missing out on points thing for there loyalty program..
Atmosphere: 4
Food: 3
Service: 5
Disappointed after waiting 30mins in line they are out of chocolate. Happened twice already never coming again.
Service: 3
Coworker & I ordered a large concrete & a small concrete. His large was filled to the top, mine was less than 1/2 full and the counter girl didn't say anything about it being low because it appeared they were out of custard at 10:15pm. Just awful expensive for 1/2 a small.
Atmosphere: 1
Food: 1
Service: 1
It's my favorite place to get a frozen custard. Try casanova concrete with extra cherries...
Atmosphere: 5
Food: 5
Service: 5
My husband went to get me a turtle split and came back home with a turtle sundae so I called the store and the man that answered was very nice and let us get our split but when he went back up there the girl at the window was very rude who took his order was rude and snapped at my husband about this. She had brown hair with colored tips. This needs to be resolved I’m very upset about this. I understand that mistakes are easily made but there’s no reason to be rude.
Atmosphere: 2
Food: 4
Service: 2
Half the time it’s good the other half they barely mix the shakes.Not an elite location.
Atmosphere: 4
Food: 2
Service: 3
This was my first time trying Andy’s. I stopped by late at night so the drive through was empty. I ordered the Triple Chocolate Concrete- the first bite was life changing! Ive never had anything so smooth and creamy before. I enjoyed every single bite. I will definitely be returning !
Service: 5
Best ice cream place in
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Fast and so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Custard
Paid extra for burnt apple pie crust to be added to my concrete. Yes, just the crust. And yes, it tasted like charcoal. Honestly, they should be paying me. Then again, maybe not since I was foolish enough to have this happen twice. I thought a year's time was enough that they could have fixed things - how silly of me. At least a year ago the crust was properly baked!
Atmosphere: 3
Food: 1
Service: 3
Super menu items, even on a cold day.
Atmosphere: 5
Food: 5
Service: 5
The Andy Nog shake is excellent.
Atmosphere: 5
Food: 5
Service: 5
Best place if you got the munchies