Wonderful place. Servers (Jade and Ambra, especially) are fabulous.
Atmosphere: 5
Food: 5
Service: 5
Double C & Friends
My takeout order was cold and over cooked !! Not a great experience.. For $70 dollars
Atmosphere: 5
Food: 1
Service: 5
Seung L
The kids menu was great. The server was so nice. It was a great restaurant
Atmosphere: 5
Food: 5
Service: 5
Lindsey Dawson
My husband and I used a date night for this poor experience. I wish I had checked the reviews from the last several weeks before we did it.
We were excited to try the “viral” cheese sticks with great cheese pull and flavor etc. at this location they were just meh. Barely edible. Ordered them on the triple dipper. SW eggrolls were good, flavor but soft. It’s clear our appetizer sat much longer than it should have, plus was brought at the same time as dinner. My husband said his burger was pretty good. We ordered a side salad and didn’t get it either.
Table was rocking the whole time. Server didn’t listen. Asked 2 or 3 times for us to repeat what we said or tried to finis h our sentence for us, but incorrectly…. Very odd man.
In the past we have loved chilis, but it’s been probably 10 yrs since we’ve been in one. Hopefully the Lees summit one is better than OP.
Sad experience.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Triple Dipper
Christian Fields
MOLD, bad attitudes and a completely filthy floor... I've grown up going to this specific location my whole life and the experience I had today was appalling to say the least. Our server a taller bald light skin man had zero customer service skills and had a clear attitude from the moment we sat down. This continued after i discovered black mold in my cup of sprite. They made no attempts to rectify. The server should really find a new job maybe a dish washer or cart returns at a grocery store store but he belongs no where near a customer service position also the floors were disgusting food and dirt everywhere i cannot believe how far this place has fallen.
Atmosphere: 1
Food: 2
Service: 1
Ashley Washington
Chillis on Metcalf never let me down southwest eggrolls are always my go to in the trio platter and the chocolate cake for dessert and their drinks of the month are always good last month was margaritas and it was superb. This time tho the slider was extremely undercooked but they fixed it immediately I asked for just a wing or 2 to replace it since our 3rd trio item was Buffalo wings and they sent over an entire platter of them for the mistake which we didn't expect so we really appreciated that..you can never go wrong with chillis especially that one
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Barry Richardson
Overpriced PLUS smaller portions of proteins than ever before and triple the amount of onions and peppers. 45 minute wait at 3:30 in the afternoon is outrageous AND $50 for two people at basically a fast food chain restaurant is uncalled for. I used to get bigger portions on their lunch menu for $9.99 each! Plus your rewards program is bogus at best. I used to get free appetizers or dessert all the time but In the last 2+ years the only reward I've gotten is free chips and salsa-- Hell most restaurants of this caliber automatically provide free chips and salsa with a far far far lower price point of food. Oh and my black beans was nothing but liquid.
Oh ... With the lackluster response from the owner below.... You can bet I won't be returning to this restaurant again. Obviously they have zero care or concern for the satisfaction of their customers, or that they actually get what they have paid for! Time to move on to someone who cares about keeping my business!
Atmosphere: 1
Food: 1
Service: 1
Kimberly Pastran
Hostess was extremely rude. Waited 20 minutes for a booth, some other people that came 10 minutes after me needed a booth too and they got seated first. What was the point of me waiting 20 freaking minutes if other people come in and get seated first. I don’t know if it had anything to do with race because the other people that got seated were white.
Atmosphere: 1
Service: 1
Dee Moz
Imaging this at superbowl time******Went in for lunch, we'll Carli on table 44 was very rude and impatient. I reaptly asked for light ice and she had a smart remark afterwards everytime, until I asked for the manager, who kept apologizing for her. She was horrible. I was so upset I couldn't eat, I wish I could upload the pics of supposed to be light ice. You just can't get good service anymore. 😒
Three if us went in for dinner. We split the bill. Asked for ranch did not get it no one came back to check on us. Our glasses were empty and all we got asked was cash or card. The manager came over at request. We explained the issues. He did a reduction on the bill. He stated it had not settled yet so it should be fine with the reduction. Today I check my card and not only was the original amount charged but there was another charge that together was more than the original bill paid with tip. I got charged more! I would not recommend or do cash.
Atmosphere: 2
Food: 5
Service: 1
Kendall Jackson
Our server and the manager were both very sweet! Unfortunately my chicken crisper in the triple dipper was raw. I kindly let the server know and they handled it well, taking a percentage off my bill. Everything else was great.
Atmosphere: 3
Food: 1
Service: 4
Omar Rodrigues
I didn't like the service 👎
Service: 1
Christian Goering
Love this location. The service and food have been great on every visit so far.
Matthew Malott
I could not believe the skimping in the serving sizes and some items were not edible (tortillas)
Wonderful place. Servers (Jade and Ambra, especially) are fabulous.
Atmosphere: 5
Food: 5
Service: 5
My takeout order was cold and over cooked !! Not a great experience.. For $70 dollars
Atmosphere: 5
Food: 1
Service: 5
The kids menu was great. The server was so nice. It was a great restaurant
Atmosphere: 5
Food: 5
Service: 5
My husband and I used a date night for this poor experience. I wish I had checked the reviews from the last several weeks before we did it.
We were excited to try the “viral” cheese sticks with great cheese pull and flavor etc. at this location they were just meh. Barely edible. Ordered them on the triple dipper. SW eggrolls were good, flavor but soft. It’s clear our appetizer sat much longer than it should have, plus was brought at the same time as dinner. My husband said his burger was pretty good. We ordered a side salad and didn’t get it either.
Table was rocking the whole time. Server didn’t listen. Asked 2 or 3 times for us to repeat what we said or tried to finis h our sentence for us, but incorrectly…. Very odd man.
In the past we have loved chilis, but it’s been probably 10 yrs since we’ve been in one. Hopefully the Lees summit one is better than OP.
Sad experience.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Triple Dipper
MOLD, bad attitudes and a completely filthy floor... I've grown up going to this specific location my whole life and the experience I had today was appalling to say the least. Our server a taller bald light skin man had zero customer service skills and had a clear attitude from the moment we sat down. This continued after i discovered black mold in my cup of sprite. They made no attempts to rectify. The server should really find a new job maybe a dish washer or cart returns at a grocery store store but he belongs no where near a customer service position also the floors were disgusting food and dirt everywhere i cannot believe how far this place has fallen.
Atmosphere: 1
Food: 2
Service: 1
Chillis on Metcalf never let me down southwest eggrolls are always my go to in the trio platter and the chocolate cake for dessert and their drinks of the month are always good last month was margaritas and it was superb. This time tho the slider was extremely undercooked but they fixed it immediately I asked for just a wing or 2 to replace it since our 3rd trio item was Buffalo wings and they sent over an entire platter of them for the mistake which we didn't expect so we really appreciated that..you can never go wrong with chillis especially that one
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Overpriced PLUS smaller portions of proteins than ever before and triple the amount of onions and peppers. 45 minute wait at 3:30 in the afternoon is outrageous AND $50 for two people at basically a fast food chain restaurant is uncalled for. I used to get bigger portions on their lunch menu for $9.99 each! Plus your rewards program is bogus at best. I used to get free appetizers or dessert all the time but In the last 2+ years the only reward I've gotten is free chips and salsa-- Hell most restaurants of this caliber automatically provide free chips and salsa with a far far far lower price point of food. Oh and my black beans was nothing but liquid.
Oh ... With the lackluster response from the owner below.... You can bet I won't be returning to this restaurant again. Obviously they have zero care or concern for the satisfaction of their customers, or that they actually get what they have paid for! Time to move on to someone who cares about keeping my business!
Atmosphere: 1
Food: 1
Service: 1
Hostess was extremely rude. Waited 20 minutes for a booth, some other people that came 10 minutes after me needed a booth too and they got seated first. What was the point of me waiting 20 freaking minutes if other people come in and get seated first. I don’t know if it had anything to do with race because the other people that got seated were white.
Atmosphere: 1
Service: 1
Imaging this at superbowl time******Went in for lunch, we'll Carli on table 44 was very rude and impatient. I reaptly asked for light ice and she had a smart remark afterwards everytime, until I asked for the manager, who kept apologizing for her. She was horrible. I was so upset I couldn't eat, I wish I could upload the pics of supposed to be light ice. You just can't get good service anymore. 😒
Atmosphere: 2
Food: 3
Recommended dishes: Chips & Salsa, Chicken Crispers
Our server John was Awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Three if us went in for dinner. We split the bill. Asked for ranch did not get it no one came back to check on us. Our glasses were empty and all we got asked was cash or card. The manager came over at request. We explained the issues. He did a reduction on the bill. He stated it had not settled yet so it should be fine with the reduction. Today I check my card and not only was the original amount charged but there was another charge that together was more than the original bill paid with tip. I got charged more! I would not recommend or do cash.
Atmosphere: 2
Food: 5
Service: 1
Our server and the manager were both very sweet! Unfortunately my chicken crisper in the triple dipper was raw. I kindly let the server know and they handled it well, taking a percentage off my bill. Everything else was great.
Atmosphere: 3
Food: 1
Service: 4
I didn't like the service 👎
Service: 1
Love this location. The service and food have been great on every visit so far.
I could not believe the skimping in the serving sizes and some items were not edible (tortillas)
Atmosphere: 3
Food: 1
Service: 2
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