Freddy's Frozen Custard & Steakburgers

The new GM is a sweetheart!
Very friendly!
Thank you!

Atmosphere: 5

Service: 5

Super friendly staff and the food was top notch.

Atmosphere: 4

Food: 5

Service: 5

Hamburger was overcooked to the point it was almost dust at the edges. Service was slow at the cash register and getting the food. The dining area was clean and comfortable. While the staff was nice, a more competent person at the register and grill.

Atmosphere: 4

Food: 2

Service: 2

Recommended dishes: Cheeseburger, Freddys Original Double Patty Melt with Regular Fries and Drink

Cashier was great. Food just ok. The place smelled bad. Like garbage pail? Could use a good cleaning.

Atmosphere: 2

Food: 3

Service: 5

Food is great and service was really good. Place was very clean as well!

Atmosphere: 5

Food: 5

Service: 5

Received this punched-flat chicken sandwich (not the spicy chicken I ordered). Honestly the picture doesn't do it justice, this thing got pounded.

Box is very dirty inside and out with condiments that did not originate from my sandwich, which I can only hope came from some very messy gloves.

A bunch of napkins were shoved into the bag like tissue paper into a gift bag.

This is not the first time this Freddy's location has disappointed. It will be the last.

Atmosphere: 2

Food: 1

Service: 2

Custard is the best vs other custard stores... most flavor!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Steak Burger and Fries with Cheese

This experience at Freddy’s was extremely dissatisfying, spent a collective 45 minutes trying to get through the drive thru. It took 15 minutes to even order, then another 30 to get our order. Once the order was received it was cold and food was smashed. The staff member running the window did not seem competent because we arrived at the window and paid then immediately got the cold food. It seems like it had been sitting there awhile. I was surprised it took a long time because the drive thru was not that busy, it was sad to see how bad they were struggling. Along with bad service we didn’t any of sides even after it was confirmed. It would seem this Freddy’s keeps going down hill.

Atmosphere: 1

Food: 3

Service: 1

Terrible service. They got our order wrong and charged us on food we didn’t order. Then they act stone cold ignorant we I explained what they did. It was hell trying to get a refund. It was dinner hour and no one was in there. No more Freddy’s !

Service: 1

Burgers and Custard! It is very good but the wait is pretty long. The floors were very sticky inside the restaurant

Atmosphere: 3

Food: 5

Service: 3

Drive thru service is super slow. They need a parking process or something. I appreciate getting hot food but it's not timely to hold the whole line up. The same 3 cars have been in front of me, and haven't moved since I ordered.

Food: 4

Service: 1

i drove up there and I applied. and the hiring manager wasn’t there to do my interview.

Very friendly staff, food tasted great 👍

Atmosphere: 5

Food: 5

Service: 5

I ordered food through Grubhub and it was terrible. The soda was completely watered down, the chicken sandwich was dry and cold and the onion rings were cold and rubbery. I will never order from here again and I should have just thrown my money out the window.

Food: 1

Saw on Google they were open until 11pm. Typically I don’t like going places right before they close. When we pulled up to the drive thru, silent treatment. That’s fine. We wait for about 3 minutes. Had gotten there at 9:50 PM. I get it. Schools back in session, so the time might not have updated yet.

What frustrates me, is when I pull up, I see they are wearing the headset inside. So it’s been beeping at them for 3 minutes and they don’t say a word. And lo and behold, there’s a customer waiting on their food at the window.

So I either have to reverse all the way through their drive thru, or wait for this customer to be helped. Not great options. Would've been really nice to have been told “hey, we’re closing, but there’s a car waiting at the window around the corner.” But maybe they were nervous I’d demand service anyways. I’m not sure.

We decided to get Twisters and it was fantastic. We’ll be going to them and Culver’s from now on. Thanks for reading!

Service: 1