LaMar's Donuts and Coffee

I went to the Overland Park location on Sunday, December 15 around 8:00 a.m. to buy a couple of dozen donuts. There were several customers ahead of and behind me. There were two employees in the store (male and female). I observed the following while standing in line:

Both of them were filling customer's orders and then running the cash register for the respective customer they waited on.

The male employee wore no gloves when handling the cash/cards or filling the orders, but he at least used a tissue wrapper to handle the donuts although he placed his hands in the bags and boxes that held the donuts in order to open the bags/boxes up as they are stored flat. So, his filthy hands contaminated the inside of the donut bags and boxes and he also placed the tissue wrapper inside the bag or box.

The female employee wore gloves. However, it was the same pair of clear gloves when cashing people out after filling their orders. Even worse, she did NOT use a tissue wrapper and just picked up the donuts with the same gloves and placed them in bags or boxes. She would take the payment from the customer and then serve the next customer. She never changed her gloves during the entire time I observed her. It was disgusting considering she was handling paper money, coins and credit/debit cards and then filling the orders by picking up the donuts from the trays with the same gloves and placing them into the bags/boxes. Other customers noticed it too.

Why isn't one employee handling the transactions and another employee just filling the orders? If that isn't possible, then the employees should put on a new pair of gloves after handling the transaction which is standard practice at places like Subway.

This practice is unsanitary, unprofessional, unappetizing, and unacceptable. I was going to mention it to these two employees, but it was crowded and I just walked out and went to Dunkin' because they were busy and I was pressed for time and disgusted over the incident.

I've been coming to LaMar's donut shops around Kansas City for decades and have never seen this happen before so I'm hoping it was not standard practice at this location.

I don't know if either one of the employees was a manager or team leader (I hope not), but this begs the question: Have these employees ever been properly trained on proper food handling per Health Department regulations?

I will give them another chance because LaMar's has good donuts, but this lack of proper food safety hygiene is potentially dangerous to customers.

The following day, I contacted the corporate office to report this activity and the person at corporate that I spoke with, Josh, was professional and very receptive to the complaint and thanked me for bringing the problem to his attention and stated it was "completely unacceptable" and that since this location was a corporate store he would make sure the problem was "remedied."

I like LaMar's and will give this location another chance hoping the situation was remedied as promised by the corporate office. If it happens again, though, I will report it to the Health Department.

UPDATE:
On January 5, 2025, around 10:00 a.m., my wife and I visited this same LaMars location.

There were three employees present (two females and one male). All three were wearing gloves. All three filled customer's orders and conducted the respective customer's transaction.

One female employee named, Charity, who waited on us, put on a new pair of gloves following the transaction and before waiting on the next customer. Perfect!

The other two employees never changed their gloves and continued filling new customers' orders after handling the cash and debit cards of the previous customers. They should be following Char

Atmosphere: 1

Food: 1

Service: 1

Nest donuts, but service was outstanding.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Doughnut, Dozen Donut Holes, Long John

Icing on donuts & long johns was old, cracked off & both were hard to the touch...worst Lamar's I've ever had.

Atmosphere: 5

Food: 1

Service: 5

We’ve been coming here almost every Saturday for the last 7 years. They keep raising prices and now they are absurd! $9 for a dozen doughnut holes?! A dozen basic doughnuts is $30! I know things are more expensive these days and they are delicious doughnuts but not worth 2-3x what everyone else charges.

Atmosphere: 4

Food: 5

Service: 4

Lamar’s donuts are delicious but it was Jim
who made my day! I’ve always loved Lamar’s but the level of customer service and authentic communication experienced this morning set the tone for the rest of my day and I knew it was going to be a great one. Pineapple donuts are awesome and so is Lamar’s coffee.
Jim is an absolute gem!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

When we pulled in the first thing we noticed was a staff person sitting behind the counter on their phone and they looked at us, got up and went in the back room. It was a young gentleman.

We proceeded to go up to the counter and there was girl waiting on people and I said good morning to her and she did not say anything back.

She acted kind of annoyed that we were at 6:30 in the morning getting donuts but we had seen this location the night prior and decided that this is where we wanted to get our breakfast before we left to make the 4-Hour trip back home.

We did end up getting some really good donuts. I would recommend the filled long jaw and the chocolate Long. John, the cinnamon sugar donut the glazed chocolate as well as the cruellers with chocolate frosting.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Doughnut, Long John, Cake Donut

The donuts were delicious. They had great moisture and texture. We will be back.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Cake Donut

Fresh tasty and staff are amazing! I forgot the lady's name but she was so patient a

Atmosphere: 5

Food: 5

Service: 5

Excellent donuts! I got there a little late in the day, around 2:00 pm. There weren't many different types of donuts to choose from, but that was most likely due to timing. I got a glazed donut and a jelly filled. Both were very tasty, fresh, and not greasy, as some can be. I highly recommend LaMar's donuts to anyone with a sweet tooth or wanting an easy breakfast!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Doughnut, Raspberry Filled Bizmark

Wicked good donuts!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Doughnut, Cake Donut

Great little shop. I only get upset when they're sold out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: White Iced Raspberry Bismark, Doughnut, Raspberry Filled Bizmark, Long John, Cake Donut, Snickers Donuts, Maple Bars

I ordered some of their donuts online,and they were fresh and great. I ordered their snicker long-john. It was the first time I had one, and I will be getting another one. My husband had their bear claw it was almost as big as his face. We live 10 miles away from them and had grub hub delivered it to us. We paid them a little more for them to have to drive a little further, but it was worth it. Love every bite

Food: 5

Service: 5

Recommended dishes: Long John

$31+tax for a dozen donuts with a hole pre-ordered online for pick up

Gotta say there's absolutely zero point in ordering ahead to skip the line if you're going to try to tell people they'll have to wait on line for everyone else to put in an order.
So save yourself the online ordering fee to order ahead and avoid waiting. They're likely going to make you wait anyway.

On top of that, ordering a dozen donuts at over $30 and it states that it will be a mix of glazed and cake, it was extremely disappointing to open the box and find all plain glazed.

They may be good, but they're definitely not worth all that.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Dozen Donuts with a Hole

Donuts make me go nuts

Atmosphere: 5

Food: 5

Service: 5

Price gouging for donuts