Potbelly Sandwich Shop

Potbelly is always solid, and ordering through the app makes it even better. Join their Perks program—after your first order, you get a free sandwich. The app also unlocks the Underground Menu (app-only), which is a fun way to try custom combos without paying extra for special requests.

This time:

Prime Rib Steak (Regular Menu) – White bread, caramelized onions, Swiss, garlic aioli, and their amazing hot peppers. Flavor was great and melty; only wish there was more steak.

Fireball (Underground) – Italian meatballs, chili, cheddar, and hot peppers. Messy but so good, easily one of my favorites.

Combo tip: Skinny Trio (turkey, chicken, or ham + cheese) comes with chips and a drink. But pair a Skinny with soup or salad, and you can choose any Skinny sandwich. Soups are surprisingly good—baked potato and chicken pot pie are musts.

Bread options are just white and multigrain, but toasted to a soft crunch that works perfectly. Zapp’s chips, shakes, cookies, and their $7 jar of hot peppers (best giardiniera mix you’ll find) round out the menu.

Friendly staff, clean store, and a small patio. Pro move: Add hot peppers to everything—they’re free and take every bite up a notch.

Atmosphere: 4

Food: 5

Service: 5

Tried the prime rib steak sandwich. It was very gristly. I do not recommend. I had to stop chewing and take the gristle out of my mouth several times. Wanted to go back to store to return, but didn't have the time.

Atmosphere: 5

Food: 1

Service: 5

I came in with a group of people, this was all of our first time here. We were clearly reading the menu when the girls at the register were impatiently rushing us. We apologized for it being our first time and they seemed to not care. We had to repeat our order multiple times, and still got the wrong sandwich. One lady also asked what we wanted on a sandwich, we were trying to read the toppings, and she just made it plain without us getting to say anything. On top of that, not ONE table was cleaned off to sit at, we had to wipe crumbs off the table, to sit down. I genuinely would not recommend this place to anyone.

Atmosphere: 1

Food: 1

Service: 1

The service was fantastic. The bacon is disgusting. It's covered in peppercorns. Ranch tastes tangy/sour like Kraft.

Food: 1

Service: 5

Second time going to this Potbelly location and the staff is just incredibly horrible- ZERO customer service- waited in line for 10 minutes before either female showed face . Will try another location Again with better and friendlier service.

Milkshake is bland ordered a cold brew with oreo and just tasted my vanilla icecream and the chicken salad sandwich is insulting to even call it that

Atmosphere: 4

Food: 2

Service: 5

Ordered on Uber eats. I ordered the Cubano. Where was no where near enough mustard. 2 bites the meat tasted like it was going bad (a Cuban has pulled pork and ham). The bread didn't taste or feel fresh, reminded me of bread that had been microwaved, rubbery, with a bit of a stale taste.

Food: 3

Service tonight was terrible. I walked in around 5:30pm on a Sat and no one was is line. I walked up to the ordering counter and the guy behind the counter ignored me for about five min. because he was making online orders. I finally ordered my (1) kids ham and Swiss sandwich and he put it in the oven and then ignored me again at the register for around 15min while he made six online sandwiches before ringing me up while customers started coming in and getting in line. My plain kids ham + swiss sandwich probably took 35seconds to make and I was waiting for 20min when no one was in the store when I arrived. Super frustrating to be an in person customer only to be ignored.

Atmosphere: 3

Food: 4

Service: 1

Not friendly, food mediocre, and establishment dirty. Not a single table had been cleaned, trash overflowing, staff standing around talking. DO NOT EAT IN!

Atmosphere: 1

Food: 3

Service: 2

Food is delicious! Staff are friendly for the most part. Location was pretty dirty when we came in on a Sunday for lunch.

Atmosphere: 3

Food: 5

Service: 5

Food was good, but a small portion for a $15 meal. The line took a while and I was third in line. Would return if bigger portion or cheaper price.

Atmosphere: 3

Food: 3

Service: 3

Bad experience!
I was excited to try it for the first time.
As soon as I arrived I said to them it is my first time so not sure how it works.
He looked a me and said: come to this side to order.
From them was all rude and not nice.
I was trying to look for some information how this work, found on the side the instructions.
He did not spoke to me at all. I was there waiting, her mate was looking to him awkwardly and you can clearly tell they do not get along.
He said she will give you the sandwich.
She asked me if I want to add something so I Asked her, oh sorry did not know that , what can I add? She roller up her eyes and pointed over her head.
Oh I see I said I just did not ask for anything just some aioli bc I felt embarrassed.
They did not even give me a check.
I would not recommend this place to anyone also unfortunately it was my first and last time there.

Atmosphere: 1

Food: 3

Service: 1

This sandwich place is amazing. The combo deal is worth it.

Atmosphere: 5

Food: 5

Service: 5

It’s the worst place they don’t even care how much time you waiting for the order. The food runner’s are very slow. I have waited for 45 minutes still they didn’t give my order. If I have a chance to give to negative rating for them

Service: 1

I had the sweet heat pulled pork sandwich. It was really good. First time eating here and shall return again soon.

Atmosphere: 5

Food: 5

Service: 5