Typically I go to the Walmart in derby for an oil change but today I was a little pressed on time and their wait was 3 hours. So I called around to different locations to see the wait time. The one in Valley center said 45 minutes to an hour.....which is a typical time if you are used to getting your oil changed at Walmart. So I get there and the check in process was long, then one of the men looked at me in a condescending tone and said well it's a 45 min to an hour wait....I said that's fine I was planning on shopping....I carried on and when I got done shopping they called my name....now in my oil change I said yes to an air filter if needed....the paperwork they handed me said that the air filter was "ok" ....which in fact I know it needs to be changed bc the last person to do my oil change at the Walmart in derby said they recommend me changing my air filter....they just couldn't do it bc they didn't have my air filter there.....so that was one thing off....and then with all of my oil changes they have always check my air pressure...which one tire was low on air and they didn't bother checking it or adding air to my tire ...then when I got home I noticed my hood was never closed .....so I drove on the highway doing 65-70 miles per hour with my hood not fully closed!!!!! So at this point I am questioning did my oil even get changed? They didn't even reset my "change oil due" ....this was the poorest service I have ever received....and if my hood would have flew up on the highway it could have killed me and my two kids!!! Careless employees ... I'll stick with Derby no matter the wait!!! If I could give you a zero I would!!
Floyd S.
the mangers are a big joke at this store,argued about a sales price that was in there add he refused to honor it.had to drive out west to get the ps4 at the add price.the west store manger was great and just shook he head about the backwoods manger down north lol.
Ryan V.
Asked the employee working behind the gun counter where I could find golf equipment. Didn't even acknowledge me.
Typically I go to the Walmart in derby for an oil change but today I was a little pressed on time and their wait was 3 hours. So I called around to different locations to see the wait time. The one in Valley center said 45 minutes to an hour.....which is a typical time if you are used to getting your oil changed at Walmart. So I get there and the check in process was long, then one of the men looked at me in a condescending tone and said well it's a 45 min to an hour wait....I said that's fine I was planning on shopping....I carried on and when I got done shopping they called my name....now in my oil change I said yes to an air filter if needed....the paperwork they handed me said that the air filter was "ok" ....which in fact I know it needs to be changed bc the last person to do my oil change at the Walmart in derby said they recommend me changing my air filter....they just couldn't do it bc they didn't have my air filter there.....so that was one thing off....and then with all of my oil changes they have always check my air pressure...which one tire was low on air and they didn't bother checking it or adding air to my tire ...then when I got home I noticed my hood was never closed .....so I drove on the highway doing 65-70 miles per hour with my hood not fully closed!!!!! So at this point I am questioning did my oil even get changed? They didn't even reset my "change oil due" ....this was the poorest service I have ever received....and if my hood would have flew up on the highway it could have killed me and my two kids!!! Careless employees ... I'll stick with Derby no matter the wait!!! If I could give you a zero I would!!
the mangers are a big joke at this store,argued about a sales price that was in there add he refused to honor it.had to drive out west to get the ps4 at the add price.the west store manger was great and just shook he head about the backwoods manger down north lol.
Asked the employee working behind the gun counter where I could find golf equipment. Didn't even acknowledge me.
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