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“I ordered 6 McChickens, in addition to some other items. I requested that the McChickens were made plain with only pickles. Unfortunately, when I received my food, the McChickens had lettuce, mayonnaise, and pickles on them. I came back through the drive-thru, explained the situation, and was asked to pull forward. They remade my food, and a manager named Jamie gave me the second, "corrected" order. I checked the food again, and found that the McChickens were once again covered in lettuce and mayonnaise, in addition to the pickles. I finally went inside, and Jamie immediately came to assist me. He returned to the kitchen where he instructed his staff, applying corrective action where necessary and remaking the 6 McChickens himself. Finally, he gave me a refund for the inconvenience I experienced. I must say that I was INCREDIBLY impressed with his kind, understanding, and candid attitude. Jamie ensured I had a wonderful experience, despite the mistakes with my order. I absolutely will be returning to this establishment with the knowledge that the quality and reliability I have come to expect from McDonald's will be fulfilled by the manager, Jamie. For reference, this incident occurred on Friday, July 26, 2024 around 7:00pm.
Jamie, if you're reading this, THANK YOU! I hope to see more people like you in the service industry. I know customers can be rude and unpredictable, but I greatly appreciate your dedication to customer service. You're amazing!“
“This is my local McDonald's. They are top notch most of the time. There has been a handful of occurances that I have not been completely satisfied but I'd still say better than the average location. On a 0 to 5 scale I'd give the speed a 4, receiving what you order a 5, and friendlessness a 4.“