McDonald's in Clarksville

“I ordered a Caramel Apple Frappe and a Dragonberry Energizer and specifically requested very light ice in the Energizer. When ordering, I even explained that I completely understood that less ice did not mean I expected additional product or Red Bull to fill the cup. I simply would not be drinking it right away and did not want it becoming watered down.

When I received the Energizer at the pickup window, however, it was packed with ice. I politely mentioned that I had requested very light ice. Instead of remaking the drink, the manager took it back and spooned approximately 7–10 pieces of ice out of the already-prepared drink. Naturally, some of the actual beverage came out along with the ice. She then proceeded to add a very large amount of the Dragonberry mixture to fill it back up.

Unfortunately, that completely changed the proportions and taste of the drink. It ended up overwhelmingly flavored with Dragonberry rather than tasting like the Energizer I ordered.

I want to emphasize that I was not asking for extra Red Bull or extra product because I requested less ice. I would have been perfectly happy receiving a partially filled cup. I simply wanted very little ice. Once the drink had already been made incorrectly, I would have much rather had it remade according to the original recipe with very light ice than have ingredients removed and then the proportions altered.

I work in food and beverage myself, so I understand portioning, recipes, and product costs. That is actually why I tried to be very clear about what I was requesting. I’m not looking to make a big issue out of a drink, but I do think this could have been handled much better.“

“I’ve visited this McDonald’s many times, but today was the first time I had the pleasure of being served by an absolutely outstanding gentleman (Tall, White, with Curly blond hair). I wish I’d caught his name(I believe his name is Nick or Niko?), but he was so dedicated and hard at work that I didn’t want to interrupt him.

He was incredibly energetic, genuinely friendly, and radiated positivity, all while staying completely professional. It’s rare to see someone so committed to making customers feel welcome, and he truly made my visit memorable.

If anyone knows who I’m talking about, please pass along my gratitude, tell him to keep up the amazing work!“

“I've never reviewed a mcdonald's before, because frankly, none of them have ever been worth reviewing. With this location is consistently the best customer service. I have never had an inaccurate order, the employees actually make eye contact when you walk in the door and they thank you for visiting. I'll usually place my order before I leave work so that it's ready when I get there and it seems like it's always on queue the second I walk in the door. Im in and out in like 2 minutes.“

“Service has gotten a lot better. You don't have to wait 10 minutes at the speaker when you pull up in the Drive-Thru before they greet you. On top of it, way to go McDonald's with the $5 meal deal. Honestly, I think $5 mail should be mandatory at every fast food and restaurant facility. Just for the fact that there's people out there that can't afford $10 $15 for a meal. Matter of fact it seems to be cheaper to go out to eat than it is to eat at home nowadays“

“The place is usually dirty. The service in the afternoon definitely isn't as good as in the morning. And I feel like the only reason the service is good in the morning is because there is a white boy with long hair with a silver septum piercing and drive through that keeps the whole damn store running with a smile. Drive thru at least. Whoever he is, bravo kid. Silver septum piercing, with long hair. You can't miss'm. I wish I knew his name, but McDonald's on ft Campbell blvd, you know who he is, give him his props“

“I go here every morning, Monday through Friday,and sometimes Saturdays for a large mocha frappe. The absolute best team on the morning crew! 4 ladies, in particular. Alexus is the one I know by name. Any hoo. I used my free points this morning (May 2) and waited for 20 minutes to find out the machine wasn't going to work. No one's fault at all. I lost my points and wondering if I can get that frappe Monday morning. I figured this was the best way to ask and leave this review. 😃“

“Food is like always fresh! Customer service is good for the most part, I have only had one minor issue but they didn't charge me, just educated me but I don't agree with the rule per say. Thankfully I don't eat McDonald's, it's the kiddo soooo no issues truly.“

“We drove through here just before midnight over the weekend and it seemed like there were only a couple of people working. The guy who took our order, also ran over to hand out drinks and food. The food was surprisingly hot and fresh for being so late. He was very friendly, and I wish I'd gotten his name to pass on!“

“Got an order worth $60 most nuggets. Ordered extra sauces for my picky kids. It was the dinner rush so I asked the lady at the window if she prior the sauces in the bag and she said yes. I drove home and surprise no sauces. I called the store. Spoke to the manager Mia and she was very helpful. Mistakes happen, how you handle them makes all the difference. 4 stars for messing up but 5 stars for customer service.“