El Rio Grande Mexican Restaurant

9925 Berberich Dr, Florence
(859) 817-1487

Recent Reviews

abraham barnett

Said they were open… but when I got there, there was a sign taped to the from door saying they have closed!? Disappointed!

Julie Dolan

Best chimichanga's!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chimichanga

Tamara Schwarting

Fun Friday dinner. Attentive staff and good Mexican food. Love their portions are a little smaller and pricing in line. Keep this restaurant in mind next time you are looking for a Mexican restaurant to try out. Fajitas were a great value.

Atmosphere: 4

Food: 4

Service: 5

Cheri Long

Food was hot and fresh, service was great and there was no wait.

Atmosphere: 5

Food: 5

Service: 5

Meredith Earl

Swung by for lunch after a tasting at Boone County distillery and was super impressed! Service was great, beers came out in ice cold glasses and our food was hot, fast and tasty. I highly recommend the pork enchiladas verde.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Enchiladas Verdes

Tera McIntosh

Worst place ever. Worst customer service. I got the number 9 asked for RED sauce it came out with salsa brought it back and they just put red sauce over the salsa disgusting and the chili rellano had cottage cheese in it that's not normal.Waiter was no where to be seen so took it up to find him told him wanted something else he said he would come and take order 5 minutes later he came back asking about drinks I said I need to order and he just walked away from me 10 minutes later nothing we go ask for a manager they said manager is not there he said 5 minutes. Manager finally showed up we explained my food along with a cheese quesadilla not being cooked the tortilla was gooey and cheese not melted he shrugged it off and acted like that was normal and said I have other things to do umm excuse me I'm your customer and you don't care how your waiter knows nothing and I can't even get food because he walks away not that has got to be the worst customer service I have ever had by far. I said I will not be paying he said I'll do discount comes back and no items are on ticket just a $ amount I'm asking questions he is getting mad then I ask about the quesadilla and at that point he ripped the ticket out if my hand and walked away. We were in shock you should never rip something out of a customers hand. This is not normal behavior. I don't know how this place is in business but that manager, waiter and cook need to be fired and get a whole new group of employees that are actually trained and knows what's on the menu and treat your customers better. This was by far the worst experience I've ever had at a restaurant. If I could give negative stars I would. If the owner sees this I would do some investigating on what is going on in your establishment because they are running it to the ground.

Atmosphere: 1

Food: 1

Service: 1

Patricia Neace

Great food and friendly service. We eat there at least once a week.

Atmosphere: 5

Food: 5

Service: 5

Judy Spencer

I visited the Mt. Zion location. It was very

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Margarita

Superior Kitchen Hood Cleaning

Great food, great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fajitas, Chimichanga

Anthony Boedeker

Food and atmosphere was everything you expect from a Mexican restaurant. There beet mugs were so cold it was creating ice in the mug. If you are not full when you leave, it's your own fault. There is plenty of food on every plate I ever ordered.

Atmosphere: 5

Food: 5

Service: 5

Eric Bellefontaine

Food was excellent and service was quick. We ordered the Rio grande fajitas and the nachos fajitas.

Atmosphere: 5

Food: 5

Service: 5

Camille H.

The host asked me and my husband to share a set of silverware so he wouldn't have to wash more utensils. Absolutely ridiculous. Then no one even acknowledged us or came to our table for 15 minutes and we were 1 of 3 tables in the entire restaurant. Do better!

Felicia Joyner

Great place to get some Authentic Mexican tacos for sure!! All I was missing was a smile from my server! Overall, the place is amazing!

Atmosphere: 5

Food: 5

Service: 4

Jeremy N

Good Mexican food for the price. I've always gone by the modo that if you see Mexican people as patrons there, then it will most likely be good. They were there and it was good. Would go again.

Atmosphere: 4

Food: 4

Service: 4

Chris H (C30CJ)

My order was a togo order. I had ordered fajita nachos. When I got home and opened it up. Talk about complete disappointment. That literally is the smallest amount of food for the price. I think I was so disappointed that the taste of the food made no difference at this point.

Atmosphere: 1

Food: 2

Service: 3

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El Rio Grande Mexican Restaurant

9925 Berberich Dr, Florence, KY 41042
(859) 817-1487