Freddy's Frozen Custard & Steakburgers

I always knew Freddie's would be coming to Florence. Bless the owner of Freddie's on Beechmont Ave in Cincinnati. He really went out of his way so I could pick up some patty melts with fried onions on toasted rye bread and a couple custard desserts. It worked but not fast enough for me. This is the best idea for GEEAT FOOD fast. Not hamburger, But you can get that too You will be talking about their fries. I guarantee that!!!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Onion Rings, Cheese Curds

Food was very good and fresh. Workers were very friendly and accommodating. The dining area needed a little attention which they were tending to as I was leaving. Overall I was very pleased! I like the fact that Florence now has a location and I don't have to drive to Cincinnati!

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Steak Burger

Recently visited Freddy’s on Houston rd and had a wonderful experience! Alex, The new General Manager was absolutely fantastic and had great customer service! Food was amazing guys! thanks so much!! 10/10 would recommend

Atmosphere: 5

Food: 5

Service: 5

We were in town, and my father decided to treat all 10 of us to dinner (over $150 bill). Our Freddy’s in Louisville/Lagrange is amazing and always on point. I was severely disappointed with this Florence/Houston Road location.

Not only was our order a mess and wrong, and shakes barely had any Oreo in them. Above all, the manager working at the time was very rude, and was cussing to herself in front of my young children when fixing an order on the register complaining about them being short staffed.

All it took was an apology for any of the reasons above (I get it when work gets stressful), but nothing.

It was Sunday evening at 5:30, so there shouldn’t have been any excuses about staff. That is the responsibility of the store manager or franchise owner. If they’re short staffed, the overall store manager or franchise owner needs to come in and help. No excuses.

Kudos though to the sweet young cashier as she was doing her best. Restaurant was clean too.

I normally don’t post things like this, but the owner and franchise need to be made aware. It’s never been like this with fast food in the past, but when meals are $13 to $18 a person, one would expect a significantly better dining experience.

Get it together! Quite a disappointing experience for me, my father who paid the bill, and my family. I could go on, but I’ll leave it at that.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Freddy's Original Double, Steak Burger

Alex was very nice snd friendly
the food was tasty and loved the french fries

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Burger

This location is going downhill since they opened. We went through the drive-thru today and waited 30 minutes. Many people just left the line. Got our food and asked for fry sauce. After all that wait, they just gave us 2 sauce when they usually give way more than that. When we got home, the burger patties looked dry like they were just sitting there for hours & one burger was completely wrong. They charged us for a large cheese curd and we receive a small portion. Will not be going back.

Atmosphere: 1

Food: 1

Service: 1

Haven't tried it yet, but I will because for veterans day gave me coupon for combo meal, so 5 stars

Atmosphere: 5

Food: 5

Service: 5

This was my first time ever in a Freddy's. I am in KY for business, and we don't have Freddy's where I live. I walked in with another patron right behind me. There is no one at the register. At least three people behind the counter see me, as well as the other customer, but say or do nothing. After about 3 or 4 minutes, a girl comes from the back to take my order. I assume she was assigned to run register, but I don't understand why any of the others didn't call to her to let her know there were customers. As I ate my food, I watched this same exact thing happen again to another pair of customers. The girl wasn't at the counter, and no one else did anything. Eventually another girl who was running the drive through left her station to fill a drink for herself, she acknowledged the customers and said she would "get them," but she continued around the counter to fill her drink first.

I got the patty melt combo and some cheese curds. I enjoyed the food. Everything seemed fresh and tasted good. Cheese curds were a little greasy, but that's my only real complaint there.

On the way out, I decided to get a PBC & B concrete to bring back to my hotel. Once again, the girl is not at the register. About a minute or so before she came and took my order. Got back to the hotel, and the concrete was made without any banana. This might have been my biggest disappointment since you can get vanilla ice cream/custard with peanut butter cups at Dairy Queen or Sonic. You'd expect that when you order something on the menu with no changes, it would be made right.

As for the atmosphere, the decor and feel were great, but the service problems definitely knocked down the overall feeling. On top of this, the girl from before who was running the drive-through was now sitting on the floor behind the counter at her station while I waited for my concrete. When it is all said and done, it felt like no one was steering the ship. Some sort of leadership was definitely missing.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Patty Melt, Cheese Curds

Overall food was good. Cleanliness of the dining area was not great. Tables not wiped off / floor very dirty / drink area had huge piles of ice because syrups were out.

Atmosphere: 1

Food: 4

Service: 3

Anya is amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Freddy's Original Double, Cheese Curds

Anya was fantastic

Atmosphere: 4

Food: 5

Service: 5

anya was great!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Cheese Curds

It was my first time eating here, and it was alright. It reminds me of stake n shake and 5 guys. If they had a baby it would be Freddy's.

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: French Fries, Steak Burger

Horribly slow

Food: 2

Service: 1

Didn’t know the difference between custard and ice cream

Atmosphere: 3

Food: 4

Service: 1