We just ordered three meals via drive through. They all came missing stuff. We ordered two 6c meals and one happy meal. Our two-snack meals (6c) included only one sandwich each. Our happy meal came without fries. Super disappointed.
Food: 1
Service: 1
J.C. Hammerle
It's what it's McDonald's what else is there to tell about it?
Atmosphere: 4
Food: 3
Service: 5
im abel now lol on a computer
the kids meal portion was too small i literally stole fries from my sibling and and kids toy kinda suck
Atmosphere: 2
Food: 2
Service: 2
Jalesya Lofton
I know this location pretty well because it's right by my job, however, when I order some food off of Uber eats I figured it wouldn't take long because they're literally right down the street. No it took almost an hour to get my order which wasn't entirely their fault but it would have been nice to have some hot food during a cold winter season. Now on I'm dealing with the one by Turfway.
Atmosphere: 2
Food: 1
Service: 1
jim bays
Picked up at drive through. Opened the bag when we got home and this is what we saw when we opened up one of our double cheeseburgers !! Someone took a bite out of it , wrapped it and then bagged it and gave it to us!! How completely disgusting and blatantly done was this!!! If whoever wrapped up these burgers aren’t fired then something is wrong. This is Sick. I will NEVER risk eating at ANY McDonald's again! Waiting for a General Manager to call us. Hours later , and Nothing. No call. We went back to the location just minutes after we found this. The manager had no idea what to do. I felt sorry for Her. This if a sick individual and an obvious non caring GM.
Audra Mundy
Order is correct about 70% of the time. But it's hot even if it's wrong 🤷🏼♀️
Atmosphere: 3
Food: 4
Service: 3
Rex King
They got the drinks right.. but the food? hell nah. Just follow what's on the recipt, why are we putting pickles on burgers that don't need pickles. wasn't fun receiving a burger i didn't order.
Atmosphere: 2
Food: 2
Service: 1
Christina Humphreys
I don't eat McDonald's well i will their holiday pies but no meals! I will say their coffee hands down is the best for my taste so I'm at McDonald's daily for coffee and their coffee is affordable with the app I basically only pay 1.05 for a large Carmel iced coffee with the app and sometimes free when I use my points today my point code wasn't working in the drive thru I'm alittle strapped till pay day so wanted to use my points anyway it wasn't reading it I don't know if it was the app messing up or their system so I drove around and went in explained showed my app which is still acting as if I got to use the code it took my points but the ONE dude there Tanner he's been here a while he is in my opinion the best employee there he like me couldn't figure out what the app was doing so he comped my drink and didn't charge me for the extra Carmel I always get so anyway he deserves recognition I've dealt with all local Mc Donald's and struggled at times with good customer service so if I can take the time to write a bad experience I believe I should take the time also when it's a good experience... Take notes employees of McDonald's Tanners customer service and ability to find a solution is the goal to being successful .
Service: 5
sonali agarwal
It’s the worst McCrisp sandwich I have ever had. Chicken looked and tasted very bad. One bite and I wanted to throw up. Local Health Department should conduct inspection of this location to see if they are following food safety laws and guidelines.
Food: 1
Service: 3
Samantha Rolsen
Ive been here twice in the last 4 days. The first wrap I got had so much sauce I couldnt eat it. This one is just very sad. I give credit for how quick they are but please for the love of god, check your quality. Its a big miss. Thank you.
Bought food here for the teenagers to make her happy. I don't eat this stuff
Atmosphere: 1
Food: 1
Service: 1
Chuck Mester
Always friendly and quick
Atmosphere: 4
Food: 4
Service: 4
Sherri Fryman
My grandson likes their food that's the only reason I go service is so bad orders always wrong and it's a waste of hard earned money
Atmosphere: 1
Food: 1
Service: 1
Don Brock
Worst food preparation in Florence Ky out of all the McDonald's restaurants in Florence. These people can't get the lettuce, meat or cheese on the sandwich, it looks like they have dropped it in the floor before they put it in the packaging. I have done surveys on the receipts and few times and nothing has changed so I'm figuring those surveys are a joke. The food is good but you have to remake every sandwich you buy. Then you get a little spot the size of a quarter or sauce on the sandwich and 1 pickle, 1 small tomato and that's after you pay a enormous price for the deluxe sandwich. Im just tired of trying to use the convenience of the location and receiving something you can't recognize when you open the box. Management here is nonexistent unless its one of those young teenagers walking around, you sur never see any Management walk into the drive thru area or the register area inside. I think they must stay out of sight so not to have to deal with complaints. I've complained a couple times to only get the girl waiting at the window then she's gets rocky and angry because you complain. Oh well I'll move on to maybe Burger King or Wendy's for my quick fast food hunger. Good luck if you buy food here.
We just ordered three meals via drive through. They all came missing stuff. We ordered two 6c meals and one happy meal. Our two-snack meals (6c) included only one sandwich each. Our happy meal came without fries. Super disappointed.
Food: 1
Service: 1
It's what it's McDonald's what else is there to tell about it?
Atmosphere: 4
Food: 3
Service: 5
the kids meal portion was too small i literally stole fries from my sibling and and kids toy kinda suck
Atmosphere: 2
Food: 2
Service: 2
I know this location pretty well because it's right by my job, however, when I order some food off of Uber eats I figured it wouldn't take long because they're literally right down the street. No it took almost an hour to get my order which wasn't entirely their fault but it would have been nice to have some hot food during a cold winter season. Now on I'm dealing with the one by Turfway.
Atmosphere: 2
Food: 1
Service: 1
Picked up at drive through. Opened the bag when we got home and this is what we saw when we opened up one of our double cheeseburgers !! Someone took a bite out of it , wrapped it and then bagged it and gave it to us!! How completely disgusting and blatantly done was this!!! If whoever wrapped up these burgers aren’t fired then something is wrong. This is Sick. I will NEVER risk eating at ANY McDonald's again! Waiting for a General Manager to call us. Hours later , and Nothing. No call. We went back to the location just minutes after we found this. The manager had no idea what to do. I felt sorry for Her. This if a sick individual and an obvious non caring GM.
Order is correct about 70% of the time. But it's hot even if it's wrong 🤷🏼♀️
Atmosphere: 3
Food: 4
Service: 3
They got the drinks right.. but the food? hell nah. Just follow what's on the recipt, why are we putting pickles on burgers that don't need pickles. wasn't fun receiving a burger i didn't order.
Atmosphere: 2
Food: 2
Service: 1
I don't eat McDonald's well i will their holiday pies but no meals! I will say their coffee hands down is the best for my taste so I'm at McDonald's daily for coffee and their coffee is affordable with the app I basically only pay 1.05 for a large Carmel iced coffee with the app and sometimes free when I use my points today my point code wasn't working in the drive thru I'm alittle strapped till pay day so wanted to use my points anyway it wasn't reading it I don't know if it was the app messing up or their system so I drove around and went in explained showed my app which is still acting as if I got to use the code it took my points but the ONE dude there Tanner he's been here a while he is in my opinion the best employee there he like me couldn't figure out what the app was doing so he comped my drink and didn't charge me for the extra Carmel I always get so anyway he deserves recognition I've dealt with all local Mc Donald's and struggled at times with good customer service so if I can take the time to write a bad experience I believe I should take the time also when it's a good experience... Take notes employees of McDonald's Tanners customer service and ability to find a solution is the goal to being successful .
Service: 5
It’s the worst McCrisp sandwich I have ever had. Chicken looked and tasted very bad. One bite and I wanted to throw up. Local Health Department should conduct inspection of this location to see if they are following food safety laws and guidelines.
Food: 1
Service: 3
Ive been here twice in the last 4 days. The first wrap I got had so much sauce I couldnt eat it. This one is just very sad. I give credit for how quick they are but please for the love of god, check your quality. Its a big miss. Thank you.
Restaurantji Recommends
Great place for a quick bite while shopping.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Bought food here for the teenagers to make her happy. I don't eat this stuff
Atmosphere: 1
Food: 1
Service: 1
Always friendly and quick
Atmosphere: 4
Food: 4
Service: 4
My grandson likes their food that's the only reason I go service is so bad orders always wrong and it's a waste of hard earned money
Atmosphere: 1
Food: 1
Service: 1
Worst food preparation in Florence Ky out of all the McDonald's restaurants in Florence. These people can't get the lettuce, meat or cheese on the sandwich, it looks like they have dropped it in the floor before they put it in the packaging. I have done surveys on the receipts and few times and nothing has changed so I'm figuring those surveys are a joke. The food is good but you have to remake every sandwich you buy. Then you get a little spot the size of a quarter or sauce on the sandwich and 1 pickle, 1 small tomato and that's after you pay a enormous price for the deluxe sandwich. Im just tired of trying to use the convenience of the location and receiving something you can't recognize when you open the box. Management here is nonexistent unless its one of those young teenagers walking around, you sur never see any Management walk into the drive thru area or the register area inside. I think they must stay out of sight so not to have to deal with complaints. I've complained a couple times to only get the girl waiting at the window then she's gets rocky and angry because you complain. Oh well I'll move on to maybe Burger King or Wendy's for my quick fast food hunger. Good luck if you buy food here.
Atmosphere: 2
Food: 1
Service: 4
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