Pizza was old and nasty. The back of the restaurant looked like it w had never been cleaned. Dry Pizza sauce all over the counter where they prepare food, black nasty floors and dirt all around sink. Dirt and pizza sauce all over sink and behind trash can. Nastiest area I've ever seen. I wish I looked by the sink and at the floor before ordering. They were also out of 4 of the types of fountain drinks.
Atmosphere: 1
Food: 1
Service: 2
Zack Pugh
The food could've been left in for a minute and 30 seconds longer
Atmosphere: 3
Food: 1
Service: 4
Michael Fink
First time I’ve ever felt the need to leave a negative review in my life. Employee with the blonde man bun was extremely rude and after I ordered 2 slices of cheese pizza he grabbed 2 that looked like they’d been sitting out for hours and reheated 6 times already, with completely dried out and hardened sauce, and cracking, solidified cheese, and threw it in the oven for a minute or so. After I told him 5 times to please remove the drink from the order and price (which I had already specified I did not want by any means repeatedly despite his objections multiple times), I got my cool pizza with a completely black bottom and when I tried to fold it, it was so hard and burnt that it didn’t bend or fold, it broke and cracked. I took a bite anyway but that was the first and last bite I could stomach of that. Spent $11 for one bite of pizza that immediately went in the trash. I’m wary of ANY Sbarro’s after this first-time experience with the brand/company, but it’s absolutely the last time I’d ever even consider it at this location. I let everything else go prior up until I looked at the excuse for food I was served and tried to eat. I wish I would’ve taken a picture of it before I threw it out, words can’t even describe how embarrassing the service and food was for the $11 I spent to try it. Very disappointed, I hope all locations aren’t like this!
Atmosphere: 1
Food: 1
Service: 1
BAT MAN
PIZZA 🍕 was cold been sitting there forever asked the guy if there was anything FRESH he said everything I said NOT really this is the worst PIZZA 🍕 Franchise I been too and I’m a track driver I no about good PIZZA 🍕
Atmosphere: 1
Food: 1
Service: 1
sofia jordan
They have a bathroom break for like 40 minutes and I was waiting out to get my food
Atmosphere: 1
Service: 1
Conrad Reisinger
The pizza was junk. The bottom was extremely burnt and was inedible. The employee who took care of me was polite however the gentleman in the back came out of the back looked high and extremely dirty as if he has not taken a shower or washed his clothes in weeks. Not exactly what you want to see if you are trusting the place making you food
Atmosphere: 1
Food: 1
Service: 2
Discern Awareness
Fantastic New York Style Pizza!!! The pizza crust says you're home. I love it!! Best pizza in Northern Kentucky in my opinion and I'm not from around here.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 17 Pepperoni Pizza NY Style
scott tincher
Was given raw dough. Lady working the counter was rude and extremely unprofessional. You truly can tell she hates her job. There was another customer the same day given raw dough.
Atmosphere: 2
Food: 1
Service: 1
Carmen Gavina
Worst experience I have ever had. The lady was super rude. Since the beginning, she asked us what we wanted and that we should make it quick because they we’re literally closed. It was 2 pmThey had a lot of pizza out. I get that she may have been short staffed, but that gives her no right to be rude. Then she tried to give me a slice of pizza that was so soggy, she couldn’t even put it on the plate. I asked her if she could put it in the oven for longer, and again responded so rudely. I couldn’t deal with it so I just asked for a refund. Sbarro, you need to do better with hiring your employees.
Atmosphere: 1
Food: 1
Service: 1
Peter Porker
What do you want, is what she said. Lol not how can I help you.. only had 2choices and the pieces I got didn’t have any sauce maybe one pepperoni.. lol was dirty and out of sodas. Good job paying teenagers.. bet your closed
Terrible baked ziti! Seemed like it was a week old! They even gave a side of sauce since they knew it was old & thought it might hide that fact! The ziti was all clumped together!! Yuck!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Pizza
A Disibio (firesoul453)
The pizza ans cookie was good.
Paul McAllister
Went up and asked if they had any more Stromboli coming out, the lady working pointed back and very rudely said "you seen me cutting dem," I did not see her cutting them,what a way to drive away customers, I had goldstar instead.
adam yost
My son and myself came to this location for some lunch. They were still setting up so the guy said "give me a min and I'll get your order" 20 mins later I ask for a slice of cheese that just come out of the oven. His co worker informed us it will be another 15 mins. When I told her he said that 20 mins ago she got very rude and angry for literally repeating what her employee had said to me. Highly unprofessional attitude with customers, she shouldn't be in the restaurant business if she can't control her emotions when dealing with the public. I'd suggest going anywhere but this location. Ever.
elizabeth licis
We tried to get a piece of pizza. They're supposed to open at noon. It was well after noon. The guy working said, "just one minute"...so we waited, that's fine, no issue. We waited 15 min and just needed a slice of the cheese pizza. It was ready. I just asked for a slice of that for my son. Some other VERY RUDE woman said, "he told you 15 minutes, we aren't even open." Seems like from previous reviews this woman's attitude is a constant issue. Maybe you should do something about that instead of losing business because of someone who is not meant for customer service.
Pizza was old and nasty. The back of the restaurant looked like it w had never been cleaned. Dry Pizza sauce all over the counter where they prepare food, black nasty floors and dirt all around sink. Dirt and pizza sauce all over sink and behind trash can. Nastiest area I've ever seen. I wish I looked by the sink and at the floor before ordering. They were also out of 4 of the types of fountain drinks.
Atmosphere: 1
Food: 1
Service: 2
The food could've been left in for a minute and 30 seconds longer
Atmosphere: 3
Food: 1
Service: 4
First time I’ve ever felt the need to leave a negative review in my life. Employee with the blonde man bun was extremely rude and after I ordered 2 slices of cheese pizza he grabbed 2 that looked like they’d been sitting out for hours and reheated 6 times already, with completely dried out and hardened sauce, and cracking, solidified cheese, and threw it in the oven for a minute or so. After I told him 5 times to please remove the drink from the order and price (which I had already specified I did not want by any means repeatedly despite his objections multiple times), I got my cool pizza with a completely black bottom and when I tried to fold it, it was so hard and burnt that it didn’t bend or fold, it broke and cracked. I took a bite anyway but that was the first and last bite I could stomach of that. Spent $11 for one bite of pizza that immediately went in the trash. I’m wary of ANY Sbarro’s after this first-time experience with the brand/company, but it’s absolutely the last time I’d ever even consider it at this location. I let everything else go prior up until I looked at the excuse for food I was served and tried to eat. I wish I would’ve taken a picture of it before I threw it out, words can’t even describe how embarrassing the service and food was for the $11 I spent to try it. Very disappointed, I hope all locations aren’t like this!
Atmosphere: 1
Food: 1
Service: 1
PIZZA 🍕 was cold been sitting there forever asked the guy if there was anything FRESH he said everything I said NOT really this is the worst PIZZA 🍕 Franchise I been too and I’m a track driver I no about good PIZZA 🍕
Atmosphere: 1
Food: 1
Service: 1
They have a bathroom break for like 40 minutes and I was waiting out to get my food
Atmosphere: 1
Service: 1
The pizza was junk. The bottom was extremely burnt and was inedible. The employee who took care of me was polite however the gentleman in the back came out of the back looked high and extremely dirty as if he has not taken a shower or washed his clothes in weeks. Not exactly what you want to see if you are trusting the place making you food
Atmosphere: 1
Food: 1
Service: 2
Fantastic New York Style Pizza!!! The pizza crust says you're home. I love it!! Best pizza in Northern Kentucky in my opinion and I'm not from around here.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 17 Pepperoni Pizza NY Style
Was given raw dough. Lady working the counter was rude and extremely unprofessional. You truly can tell she hates her job. There was another customer the same day given raw dough.
Atmosphere: 2
Food: 1
Service: 1
Worst experience I have ever had. The lady was super rude. Since the beginning, she asked us what we wanted and that we should make it quick because they we’re literally closed. It was 2 pmThey had a lot of pizza out. I get that she may have been short staffed, but that gives her no right to be rude. Then she tried to give me a slice of pizza that was so soggy, she couldn’t even put it on the plate. I asked her if she could put it in the oven for longer, and again responded so rudely. I couldn’t deal with it so I just asked for a refund. Sbarro, you need to do better with hiring your employees.
Atmosphere: 1
Food: 1
Service: 1
What do you want, is what she said. Lol not how can I help you.. only had 2choices and the pieces I got didn’t have any sauce maybe one pepperoni.. lol was dirty and out of sodas. Good job paying teenagers.. bet your closed
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible baked ziti! Seemed like it was a week old! They even gave a side of sauce since they knew it was old & thought it might hide that fact! The ziti was all clumped together!! Yuck!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Pizza
The pizza ans cookie was good.
Went up and asked if they had any more Stromboli coming out, the lady working pointed back and very rudely said "you seen me cutting dem," I did not see her cutting them,what a way to drive away customers, I had goldstar instead.
My son and myself came to this location for some lunch. They were still setting up so the guy said "give me a min and I'll get your order" 20 mins later I ask for a slice of cheese that just come out of the oven. His co worker informed us it will be another 15 mins. When I told her he said that 20 mins ago she got very rude and angry for literally repeating what her employee had said to me. Highly unprofessional attitude with customers, she shouldn't be in the restaurant business if she can't control her emotions when dealing with the public. I'd suggest going anywhere but this location. Ever.
We tried to get a piece of pizza. They're supposed to open at noon. It was well after noon. The guy working said, "just one minute"...so we waited, that's fine, no issue. We waited 15 min and just needed a slice of the cheese pizza. It was ready. I just asked for a slice of that for my son. Some other VERY RUDE woman said, "he told you 15 minutes, we aren't even open." Seems like from previous reviews this woman's attitude is a constant issue. Maybe you should do something about that instead of losing business because of someone who is not meant for customer service.
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