Pizza Hut
616 E Main St, Frankfort
(502) 875-5405
Recent Reviews
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Idk who the girl in the chucks was but she is the night shift manager i think … 🤤 cute white girl and dayummm gurl im still salty i didnt ask for your number or snap
pizza hut has good cood juzt a bit pricey and it has the same taste so very consistent this store the staff here are awesome and friendly
Atmosphere: 5
Food: 3
Service: 5
Ordered deliver two hours before closing, said it would take an hour to make and deliver my pizza, when my pizza was 30 minutes late, tried to call and they didn’t answer. They never tried to contact me. Had to cancel through Apple Pay. Unless you are going to carry out don’t order here, it’s a waste of time and you’ll go hungry and disappointed.
Atmosphere: 1
Food: 1
Service: 1
This place is the worst place that I have ever ate I used to love Pizza Hut I went there one night and did they online order and somehow my crust was messed up from online and didn't have the right toppings on it and I called and said something about it and was told I had a credit I called and said something about it and was told I had a credit but I did not have a credit and only got 25% taken off I get home and the pizza was disgusting so thinking that it would get remade or something I call back and had to drive all the way back up there just to get my money back and still didn't get dinner need to be better customer service there
Atmosphere: 1
Food: 5
Service: 1
Call center is useless, especially when trying to report being delivered to wrong order. Had to drive to the store where they wouldn’t fix the order. I did get a refund and went to a local pizzeria, which informed me they also deliver. Good riddance Pizza Hut and your call center bs.
Atmosphere: 1
Food: 1
Service: 1
Canceled a delivery order but didn't even bother to call and tell us they canceled it.
Service: 1
After ordering 161.00 worth of food, with a 20 tip, they didn’t bring the whole order. When I called alit it was accused of lying, and they would not deliver the replacement food, I had to go and pick it up.
Terrible customer service Caleb on the front desk.
Atmosphere: 3
Food: 5
Service: 1
12-21-24 ordered a pizza deal to leave at door. Driver called said it was being delivered to door now. I was at the house waiting. I have a security cam that shows nothing being dropped off after status said order completed. I called the store and a sparky female answered and stated the driver thought he delivered it to the right place with a 73 on the door. If that's the case he went to the wrong town, because it never showed up. She said we'll the only thing I could do is remake it. I replied yes please do and she said, uh huh. And hung up. I should have read the previous reviews and ordered from pizza hut because this location apparently is going down hill. Still waiting on my recooked food... as I type this.
Atmosphere: 1
Food: 1
Service: 1
Horrible ordered a pizza 9/29 at 6 pm for 1 pizza and it shows up after a hour and 15 min cold as ice and thin crust was so hard it is the worst pizza I have ever seen looks like it was cooked at noon recommend Lil ceasers over this Horrible establishment and I refuse to eat there garbage also
Great staff, good pizza
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good employee good food
Disgusting!! No sauce. No flavor. The worst pizza and pasta I’ve ever had. Waste of money!
Food: 1
Never on time ladies hair is always hanging everywhere to possibly fall in ya food
Parking: All and all it is a dirty plz and has only 2 parking spaces
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Oven-Baked Cheesy Alfredo Pasta, Pepperoni Pizza, Personal Pan Pizza, Boneless Wings
3 stars for the atmosphere because it's burning up in that building and the employees need to be able to breathe. Employees were kind and helpful!
Parking: Parking is directly in front of the building, but the building is in a funky spot. Usually easy to get a spot since it's not dine-in.
Kid-friendliness: Multiple quarter machines, otherwise it's just a basic walk-in. No dine-in.
Wheelchair accessibility: No stairs to get into the building, easy to roll up.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pan, 2 Liter Dr Pepper, Boneless Wings
The new manager was very nice and made the issues with my order right.
Atmosphere: 5
Food: 5
Service: 5
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