I have never been to a restaurant in this area of town with a ruder staff and more awful food experience. I walked in at 1:24 PM (restaurant closes at 2pm). Ordered the bagel and lox. When I saw the picture below being made, I asked for more tomato. Tiffany responded with, “I don’t have anymore we’re getting ready to close”. Again, it was 1:24pm. After this sandwich was made, I walked back in and asked for a refund - again, the picture below needs no explanation. I explained to Tiffany why I was asking for one (one tomato, one sliver of onion, and one sliver of lox). When I pointed at the picture of this sandwich on the menu and what it’s supposed to look like, she said “that pictures not real.”This is truly the worst and most pathetic $18 I have ever spent in my life. Please save your money and never, ever go here.*UPDATE 4/17*Contacted the link listed by the owner below explaining the situation as well as asking for a refund for the horrible experience.That was over four days ago and I have yet to hear anything back.Supreme customer service continues. If I could now leave zero stars, I would.*UPDATE 4/22*Was contacted back via email and told to contact the store directly for a refund.I left four messages for the owner with my contact information and was ignored all four times.Would never, ever bother giving this company, especially the owner of this location, your business.
Atmosphere: 1
Food: 1
Service: 1
Joann Miller
In the heart of St MATTHEW'S this little gem us exactly what your tastevuds have in mind when you wake up with a craving for bagels. Their cream cheese is spectacular, and their bagels are top-notch. ALWAYS A WEEKEND FAVORITE IN OUR HOME.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Sandwich, Lox, Big Bagel Bundle, Smoked Salmon, Cream Cheese Tubs
Anthony Polichetti
Best bagels in
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Bagel Bundle, Baker's Dozen, Plain Bagel
Maria Aldridge
I love their bagels. Also they have their own flavors of cream chess that is hands down the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sriracha Honey Sunrise
Katie Schreiner
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Nolie Bear
I adore this place.
Atmosphere: 5
Food: 5
Service: 5
Filson Figg
Authentic bagels. Best in town,
Atmosphere: 5
Food: 5
Service: 5
Allie Ireland
Little things make a huge difference. I just left at 11:20 a.m. Thats entirely way passed my bedtime. I've always wanted to try Brueggers but being on nights it just isn't realistic for me to wake up hour before my bedtime for a bagel.When I walked in I was greeted, the smells were fantastic. I was helped. I'm very indecisive and the lady was very patient with me. Proceeded to help me choose, and went the extra mile at the end without prompt.I've had an emotional week. Thank you for giving me a happy end to my day. ❤️
Atmosphere: 5
Food: 5
Service: 5
sloan doyle
I love this place, but they closed down their oven at 1:00 PM. Hours say they close at 2:00P.M. Why did they insist on giving me a cold bagel at 1:05 PM?
Emily “MJ” Moore
Delicious! Ordered bagels for my family and was pleasantly surprised with how amazing employees were at handling conplicated & long orders! Everything was perfect. Employees were friendly. :) Cashier was awesome and noticed I went to the Curiosities Expo in Louisville this weekend and asked if I had a good time! Love the small town feel of talking with Bruegger's Bagels employees. I'll be coming back!! ⭐️⭐️⭐️⭐️⭐️
I just have to say this place is so genuine in customer service! I have to give a shout out to the manager. I can tell that he likes his job and that he is great with his staff! He always has a smile on his face and really is super nice!
Atmosphere: 5
Food: 5
Service: 5
Lee Spelled L-i (Calypso)
I've Never Been Here. 5 Stars, Because I Enjoyed Warm Bagels, With Lox & Well-Flavored Cream Cheese. Thank You.
Atmosphere: 5
Food: 5
Service: 5
robert
I like my bagels a certain way-like not cut up into quarters, etc. So I went in a couple weeks ago to get a bagel with smoked salmon. I asked to toast it dark and while it was in the oven I told the manager (a young kid) who was helping me I like it made a certain way, and he replied "I tell my employees not to do that but I will this time but don't make a habit of it". Huh? The rest of the experience was even worse and when I left I decided I would not make a habit of it by never going back again. Maya Bagels on preston hwy however is now highly recommended.
Atmosphere: 3
Food: 3
Service: 1
'Lia Mooney-Javadi
I only bought tea. The employees here are so nice.
I have never been to a restaurant in this area of town with a ruder staff and more awful food experience. I walked in at 1:24 PM (restaurant closes at 2pm). Ordered the bagel and lox. When I saw the picture below being made, I asked for more tomato. Tiffany responded with, “I don’t have anymore we’re getting ready to close”. Again, it was 1:24pm. After this sandwich was made, I walked back in and asked for a refund - again, the picture below needs no explanation. I explained to Tiffany why I was asking for one (one tomato, one sliver of onion, and one sliver of lox). When I pointed at the picture of this sandwich on the menu and what it’s supposed to look like, she said “that pictures not real.”This is truly the worst and most pathetic $18 I have ever spent in my life. Please save your money and never, ever go here.*UPDATE 4/17*Contacted the link listed by the owner below explaining the situation as well as asking for a refund for the horrible experience.That was over four days ago and I have yet to hear anything back.Supreme customer service continues. If I could now leave zero stars, I would.*UPDATE 4/22*Was contacted back via email and told to contact the store directly for a refund.I left four messages for the owner with my contact information and was ignored all four times.Would never, ever bother giving this company, especially the owner of this location, your business.
Atmosphere: 1
Food: 1
Service: 1
In the heart of St MATTHEW'S this little gem us exactly what your tastevuds have in mind when you wake up with a craving for bagels. Their cream cheese is spectacular, and their bagels are top-notch. ALWAYS A WEEKEND FAVORITE IN OUR HOME.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Sandwich, Lox, Big Bagel Bundle, Smoked Salmon, Cream Cheese Tubs
Best bagels in
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Bagel Bundle, Baker's Dozen, Plain Bagel
I love their bagels. Also they have their own flavors of cream chess that is hands down the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sriracha Honey Sunrise
Love this place!
Atmosphere: 5
Food: 5
Service: 5
I adore this place.
Atmosphere: 5
Food: 5
Service: 5
Authentic bagels. Best in town,
Atmosphere: 5
Food: 5
Service: 5
Little things make a huge difference. I just left at 11:20 a.m. Thats entirely way passed my bedtime. I've always wanted to try Brueggers but being on nights it just isn't realistic for me to wake up hour before my bedtime for a bagel.When I walked in I was greeted, the smells were fantastic. I was helped. I'm very indecisive and the lady was very patient with me. Proceeded to help me choose, and went the extra mile at the end without prompt.I've had an emotional week. Thank you for giving me a happy end to my day. ❤️
Atmosphere: 5
Food: 5
Service: 5
I love this place, but they closed down their oven at 1:00 PM. Hours say they close at 2:00P.M. Why did they insist on giving me a cold bagel at 1:05 PM?
Delicious! Ordered bagels for my family and was pleasantly surprised with how amazing employees were at handling conplicated & long orders! Everything was perfect. Employees were friendly. :) Cashier was awesome and noticed I went to the Curiosities Expo in Louisville this weekend and asked if I had a good time! Love the small town feel of talking with Bruegger's Bagels employees. I'll be coming back!! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Bagels, Bacon Egg Cheese
Restaurantji Recommends
I just have to say this place is so genuine in customer service! I have to give a shout out to the manager. I can tell that he likes his job and that he is great with his staff! He always has a smile on his face and really is super nice!
Atmosphere: 5
Food: 5
Service: 5
I've Never Been Here. 5 Stars, Because I Enjoyed Warm Bagels, With Lox & Well-Flavored Cream Cheese. Thank You.
Atmosphere: 5
Food: 5
Service: 5
I like my bagels a certain way-like not cut up into quarters, etc. So I went in a couple weeks ago to get a bagel with smoked salmon. I asked to toast it dark and while it was in the oven I told the manager (a young kid) who was helping me I like it made a certain way, and he replied "I tell my employees not to do that but I will this time but don't make a habit of it". Huh? The rest of the experience was even worse and when I left I decided I would not make a habit of it by never going back again. Maya Bagels on preston hwy however is now highly recommended.
Atmosphere: 3
Food: 3
Service: 1
I only bought tea. The employees here are so nice.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels
Brisket bagel with two eggs is awesome.
Atmosphere: 5
Food: 5
Service: 5