We love our Middletown location, they have the best staff!!
Atmosphere: 5
Food: 5
Service: 5
arius Augustus
I completely understand why the Donuts isn't behind the Dunkin'??? the service was excellent ? however the Donuts was missing ?
Food: 1
Service: 5
Hannah Bishop
Two managers (man and wife) were extremely rude to me asking for a refund because I found a roach in my coffee after my ice melted! I then witnessed them being even more rude to their employees! Reflects their service, The employees looked miserable which should not be the energy inside of any workplace at all. Would not recommend this dunkin ever. I am extremely disgusted and disappointed at their food, service, and atmosphere all together
Atmosphere: 1
Food: 1
Service: 1
Frankie Salzarulo
horrible service, got the wrong order, and took over 20 minutes.
Conner Leszkai
Extremely disrespectful and food was terrible. Would NOT recommend.
Atmosphere: 1
Food: 1
Service: 1
Lojane Riders
The place is always dirty, seen multiple dead bugs. Got my food everything tasted so bad. Like there oil hasn’t been changed in months. Never
Atmosphere: 1
Food: 1
Service: 1
Arielle Korv
Bitter management treats employees terribly. Needless to say, it reflects in the quality of service. Don’t give these narcissists money.
Atmosphere: 1
Food: 1
Service: 1
Anna-Lee Harris
Very obviously poorly managed. Someone needs to do something about how poorly the employees are treated and how that affects the customer service.
Atmosphere: 1
Food: 2
Service: 1
Matthew Johnson
Placed my order at 6:31 in the morning via GrubHub and this location pushed my ETA back three times! All for two egg sandwiches and some donuts! Canceled my order and will never place another one in the future. You just lost a customer for life. I'll take my money elsewhere.
Esther Peak
I ordered through the drive through and payed. He didnt get my drink right and since there was a car behind me I just came inside to show him on my phone what I wanted since he didn’t understand what I was saying. He then argued with me about what I ordered and said you can see the board. Since I was in the passenger seat I couldn’t see the board and was reading off what I wanted from the app. He then tried to charge me for another drink. I love Dunkin and this place has always been amazing but im so disappointed.
The food is always good, but they consistently get my order wrong. This is a problem that is consistent across all Dunkin restaurants. I go to Dunkin always expecting the order to be wrong. This is only an issue when they put dairy in my non-dairy drink or they give me coffee when I ask for tea, because those have health effects on me. Otherwise, I just expect to get something different from what I ordered every time. It's a bit like a mystery box. As long as whatever I get is around the same price I paid, I'm not too upset.
Recommended dishes: Wrap
Raider Nation
Thought I would give this location another try after renovating. Donuts are never fresh. Always thawing from previous night or morning. Got bagel today & was stale. New slogan…Dunkin’ Do Better ?
Eric Lathrop
The cold brew was surprisingly good. Smooth and not bitter. The donuts were generally flavorless, plasticky, and fake tasting.
Atmosphere: 3
Food: 3
Service: 5
Terry Reed
Loved my frozen caramel coffee. The Newburg & Fern Creek locations have started charging extra for the whip creme, but this location (Shelbyville Rd) does not. There is new management at the other 2 location & have suddenly raised their prices, per the employess. I will go out of my way to use this location from now on. Thank you, Shelbyville location. ???
Atmosphere: 5
Food: 5
Service: 5
Samantha Blank
Love everything about this location. They know our order by our voice :)Coffee is always correct, food is always hot and delicious!
We love our Middletown location, they have the best staff!!
Atmosphere: 5
Food: 5
Service: 5
I completely understand why the Donuts isn't behind the Dunkin'??? the service was excellent ? however the Donuts was missing ?
Food: 1
Service: 5
Two managers (man and wife) were extremely rude to me asking for a refund because I found a roach in my coffee after my ice melted! I then witnessed them being even more rude to their employees! Reflects their service, The employees looked miserable which should not be the energy inside of any workplace at all. Would not recommend this dunkin ever. I am extremely disgusted and disappointed at their food, service, and atmosphere all together
Atmosphere: 1
Food: 1
Service: 1
horrible service, got the wrong order, and took over 20 minutes.
Extremely disrespectful and food was terrible. Would NOT recommend.
Atmosphere: 1
Food: 1
Service: 1
The place is always dirty, seen multiple dead bugs. Got my food everything tasted so bad. Like there oil hasn’t been changed in months. Never
Atmosphere: 1
Food: 1
Service: 1
Bitter management treats employees terribly. Needless to say, it reflects in the quality of service. Don’t give these narcissists money.
Atmosphere: 1
Food: 1
Service: 1
Very obviously poorly managed. Someone needs to do something about how poorly the employees are treated and how that affects the customer service.
Atmosphere: 1
Food: 2
Service: 1
Placed my order at 6:31 in the morning via GrubHub and this location pushed my ETA back three times! All for two egg sandwiches and some donuts! Canceled my order and will never place another one in the future. You just lost a customer for life. I'll take my money elsewhere.
I ordered through the drive through and payed. He didnt get my drink right and since there was a car behind me I just came inside to show him on my phone what I wanted since he didn’t understand what I was saying. He then argued with me about what I ordered and said you can see the board. Since I was in the passenger seat I couldn’t see the board and was reading off what I wanted from the app. He then tried to charge me for another drink. I love Dunkin and this place has always been amazing but im so disappointed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food is always good, but they consistently get my order wrong. This is a problem that is consistent across all Dunkin restaurants. I go to Dunkin always expecting the order to be wrong. This is only an issue when they put dairy in my non-dairy drink or they give me coffee when I ask for tea, because those have health effects on me. Otherwise, I just expect to get something different from what I ordered every time. It's a bit like a mystery box. As long as whatever I get is around the same price I paid, I'm not too upset.
Recommended dishes: Wrap
Thought I would give this location another try after renovating. Donuts are never fresh. Always thawing from previous night or morning. Got bagel today & was stale. New slogan…Dunkin’ Do Better ?
The cold brew was surprisingly good. Smooth and not bitter. The donuts were generally flavorless, plasticky, and fake tasting.
Atmosphere: 3
Food: 3
Service: 5
Loved my frozen caramel coffee. The Newburg & Fern Creek locations have started charging extra for the whip creme, but this location (Shelbyville Rd) does not. There is new management at the other 2 location & have suddenly raised their prices, per the employess. I will go out of my way to use this location from now on. Thank you, Shelbyville location. ???
Atmosphere: 5
Food: 5
Service: 5
Love everything about this location. They know our order by our voice :)Coffee is always correct, food is always hot and delicious!
Atmosphere: 5
Food: 5
Service: 5