Heine Brothers Coffee - Main Street

I love the Highlands location. And the one near Poplar Level. But the staff at St. Matthews/Chenoweth is RUDE! Will not be back.

I have become a regular of the Bardstown Road location in Louisville. The coffee and the food is always consistently good but It is the constant, great customer service that keeps bringing me back. I wish I could send this with all of the staff names that treat me so great but unfortunately, I do not know all of their names. Jess is one that truly stands out. Even if she is not working the window, if she hears my order over the speaker she makes it a point to say, hey. It is obvious that she is sincere about making sure the customers have a great experience.

Gift card wouldn't work, but my debit card did, so all was okay.

Atmosphere: 5

Food: 5

Service: 5

Historic Heine Brothers is a staple to the Louisville scene. It compliments The PNC Building perfectly.

Atmosphere: 5

Food: 5

Service: 5

Stopped in today around 2:00PM for a cold drink. I left my office to walk with $8.00 in my pocket. When I ordered my Buddy Breeze and reached in my pocket I only had $3.00. The really sweet girl taking my order says....Oh I happen to have a $2.00 off coupon. That brings it down to $3.45 so I am still short. She digs in her apron pocket and fishes out .50 cents and gives it to me and then gives me a nickel back!!!! Now that is above and beyond good service!!! Wish I had gotten her name. THANK YOU!!!!

Atmosphere: 5

Service: 5

The coffee was great! The atmosphere was different, maybe because it was downtown in a business building.. either way, it was good.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Chaiberg

I stop by the store on Frankfort Ave Louisville ky to get my coffee at 3.25 pm employee name will told me he is about to close and he is not able to take any orders Store hours showing close at 7 pm and all doors unlocked and there is still customers setting inside This is unprofessional and if you plan to close lock the doors and put sign on the window

Delicious coffee made quick! I’m happy to support a small business over Starbucks anytime. I wish I had a Heine Bros near me.

Dietary restrictions: Non dairy milk available

Atmosphere: 5

Food: 5

Service: 5

We had a delightful time enjoying the coffee and the pleasant atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Got three drinks, all three we solid and exactly what we wanted. Pretty sure the staff were just having a bad day as it was pretty poor service from the one taking our order. Regardless this is a very short walk from Kentucky Performing Arts building so we will definitely be back.

Atmosphere: 5

Food: 5

Service: 3

Better chairs.

Atmosphere: 5

Food: 5

Service: 5

Super friendly and fast! The new spring cold brews are amazing ?

Atmosphere: 5

Food: 5

Service: 5

The Heine App is a train wreck. I can't think of another retailer that has made such a poor job of rolling out new POS/App technology. And six months later still no fix. The staff are fed up with the technology that negatively impacts speed of service, significantly diminishes their tips and over-complicates each transaction. They tell me it was meant to be fixed in January, March and April, and here we are in May. This 15-year Heine devotee is jumping ship for other local options.

i’m not one to write a negative review but the staff was incredibly rude for no reason- they seemed bothered we were there to order a coffee. and the coffee was not good. if you want good service and coffee in louisville- go to blackbeard on main st.

Atmosphere: 1

Food: 1

Service: 1

Good coffee. Pastries were just okay.

Atmosphere: 3

Food: 4

Service: 4