Heine Brothers Coffee - Hikes Point

They will not redeem your rewards points!! When you asked for help your told they can’t do nothing go the website that does not exist! Over 1900 in rewards points! That’s how much money I have wasted at Heine brothers! You lost my business! I’ll go back to starlight! Thank you for your crappy customer service

i never write these posts but i had to shout out Russell and Simra/Samra (unsure of the spelling). They work at the Fern Creek location and really helped turn my bad day around today!! they went out of their way to make sure that i was okay and even gave me a free drink when they didn’t need to. this location is so far out of the way for me but because of their service and warm personalities i will be back!! please somebody make sure they see this

I love the Highlands location. And the one near Poplar Level. But the staff at St. Matthews/Chenoweth is RUDE! Will not be back.

I have become a regular of the Bardstown Road location in Louisville. The coffee and the food is always consistently good but It is the constant, great customer service that keeps bringing me back. I wish I could send this with all of the staff names that treat me so great but unfortunately, I do not know all of their names. Jess is one that truly stands out. Even if she is not working the window, if she hears my order over the speaker she makes it a point to say, hey. It is obvious that she is sincere about making sure the customers have a great experience.

Happy to have a locally-owned coffee shop nearby. Always pleasant staff.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bagel

I love supporting local as opposed to Starbucks, especially Heine Brothers because there's so many things they do in and for the community.
However... They need to replace some of the furniture in, It's all ripped up and falling apart
But the drinks and food are always on point

Atmosphere: 3

Food: 5

Service: 5

Great coffee house...the have milk alternatives..

Vegetarian options: They have milk alternatives.....

Dietary restrictions: They have milk alternatives..

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Scones

If you are trying to get away from the big box brand coffee shop this place had great coffee and good service. It’s a little pricey and you have to fill out the tip kiosk every time but overall a good local branded coffee shop.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Mocha Iceberg

☕ always good

Atmosphere: 5

Food: 5

Service: 5

Ice Mayan mocha is heaven in a cup

Service: 5

Chai tea with cinnamon and real cream. Everything bagel.Yummy.

Atmosphere: 5

Food: 5

Service: 5

The atmosphere of this coffee shop is spot on! Great for families or people working--a variety of food options too.

Our drinks were delicious and the service was great!

Atmosphere: 5

Food: 5

Service: 5

All is great. Though the seats are hard wood uncomfortable. I prefer a cozy atmosphere in coffee shops. Though they have a couple of booths.

Atmosphere: 4

Food: 5

Service: 5

Very good spot

Atmosphere: 4

Food: 4

Service: 4

Love this place! I am eating my way through the menu.

Atmosphere: 5

Food: 5

Service: 4