Fast service, food was as ordered, will come back.
Raine Mooney
I ordered a mc chicken(NOT A SPICY ONE) and a big mac no meat so I could put the chicken for the meat and they gave me a big mac no bun and a spicy mcchicken and this isn't the first time they've messed up my orders with them. Mcdonald's isn't cheap enough anymore to ruin orders like that
Morgan Haynes
Worse mcdonalds ever my husband and I food were cold we just left 10 mins ago all of our food was cold and we waited at the window for 15 mins just to get our food cold
Terry Schultz
Food was great, service was slow. But it was all correct
Samantha Littlefield
Slow drive thru line but food was the usual as expected quality
Michael Porter
I love coming to this location because I b coming every day before and when I get off work šššššš.!
Alicia Marie Ollivares
Came to McDonaldās in Middletown in shelbyville road and placed an order through drive thru! Asked for #1 on breakfast menu with egg on the side! I have an allergy to egg. My orange juice was filled only a little half way over. I drove all the way home and found my breakfast was not correct as there was egg in my sandwich. When I came back I spoke to judy(black girl with braids in her hair and she had an AirPod in her ear. Breakfast was over so I just asked for my money back. She refused saying I didnāt have a receipt and bc I waited so long(drove home then back) she couldnāt do anything for me. She did offer me lunch but I didnāt want lunch. She also told me I should have checked my bag bc it was a rush hour. Iām on a time crunch too. She never apologized and I brought this to her attention and her response was, maāam itās the holiday season. So Iām guessing bc itās the holiday season this makes the situation right. She told me several times, I just work here. Iām just a manager. This is far from leadership! She rolls her eyes like she doesnāt have time! I chose to spend my money here and she had zero customer service! This is unacceptable and I will not return to McDonaldās. Not if Iām spending my hard earned money to be treated this way! I tried to call several times and phones not working. She told me I would have to wait till the lines are up. So now Iām just without! I gave her my order back and got no refund so I will call my bank as this is fraudulent! There has to be accountability for these actions!
This occurred at McDonaldās 12341 shelbyville road, Middletown ky
Amber Kron
Girl in drivethur was very friendly...
Atmosphere: 3
Food: 3
Service: 3
Stephanie Palmer
AVOID THIS LOCATION! It was a circus! Went in with my 3 nephews for breakfast. The young man at the counter spoke absolutely no English so he kept ringing up the wrong items. I had to ask for assistance. I understand everyone needs to train but don't leave him up there by himself. Manager sent him to check and see if they had donuts, he said yes. Well, they didn't. I got charged for them though. Gave us 4 cups, no lids no straws. A gentleman who was another customer got us straps and cups since I had my hands full with my nephews. Went back up for a refund and another lady was having issues getting the young man to understand her order. By this time the line was approaching the door. They had numerous people working the drive-through and prep, but no one helped this young man. Once we got the order, one of the syrups had a hole in it and leaked all in the bag, so everything was covered in syrup. We will NEVER go back to this location, ever!
Fast service, food was as ordered, will come back.
I ordered a mc chicken(NOT A SPICY ONE) and a big mac no meat so I could put the chicken for the meat and they gave me a big mac no bun and a spicy mcchicken and this isn't the first time they've messed up my orders with them. Mcdonald's isn't cheap enough anymore to ruin orders like that
Worse mcdonalds ever my husband and I food were cold we just left 10 mins ago all of our food was cold and we waited at the window for 15 mins just to get our food cold
Food was great, service was slow. But it was all correct
Slow drive thru line but food was the usual as expected quality
I love coming to this location because I b coming every day before and when I get off work šššššš.!
Came to McDonaldās in Middletown in shelbyville road and placed an order through drive thru! Asked for #1 on breakfast menu with egg on the side! I have an allergy to egg. My orange juice was filled only a little half way over. I drove all the way home and found my breakfast was not correct as there was egg in my sandwich. When I came back I spoke to judy(black girl with braids in her hair and she had an AirPod in her ear. Breakfast was over so I just asked for my money back. She refused saying I didnāt have a receipt and bc I waited so long(drove home then back) she couldnāt do anything for me. She did offer me lunch but I didnāt want lunch. She also told me I should have checked my bag bc it was a rush hour. Iām on a time crunch too. She never apologized and I brought this to her attention and her response was, maāam itās the holiday season. So Iām guessing bc itās the holiday season this makes the situation right. She told me several times, I just work here. Iām just a manager. This is far from leadership! She rolls her eyes like she doesnāt have time! I chose to spend my money here and she had zero customer service! This is unacceptable and I will not return to McDonaldās. Not if Iām spending my hard earned money to be treated this way! I tried to call several times and phones not working. She told me I would have to wait till the lines are up. So now Iām just without! I gave her my order back and got no refund so I will call my bank as this is fraudulent! There has to be accountability for these actions! This occurred at McDonaldās 12341 shelbyville road, Middletown ky
Girl in drivethur was very friendly...
Atmosphere: 3
Food: 3
Service: 3
AVOID THIS LOCATION! It was a circus! Went in with my 3 nephews for breakfast. The young man at the counter spoke absolutely no English so he kept ringing up the wrong items. I had to ask for assistance. I understand everyone needs to train but don't leave him up there by himself. Manager sent him to check and see if they had donuts, he said yes. Well, they didn't. I got charged for them though. Gave us 4 cups, no lids no straws. A gentleman who was another customer got us straps and cups since I had my hands full with my nephews. Went back up for a refund and another lady was having issues getting the young man to understand her order. By this time the line was approaching the door. They had numerous people working the drive-through and prep, but no one helped this young man. Once we got the order, one of the syrups had a hole in it and leaked all in the bag, so everything was covered in syrup. We will NEVER go back to this location, ever!
Atmosphere: 1
Food: 2
Service: 1
Just got drinks was not flat
Service: 4
Restaurantji Recommends
Awesome crew at 7:30- that's when I get there.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Big Mac
Typical mid America McDonalds. Can't say much. You will leave with something might not be your order. But better than nothing
Atmosphere: 1
Food: 2
Service: 1
Fast service
Atmosphere: 5
Food: 5
Service: 5
Another. Crappy mc day there mobile app reader doesn't work. Worker very rude at telling u this and drive thru slow asf.
Atmosphere: 1
Food: 1
Service: 1
Fix your hours of operation and change it to open 23 Hours a day since this store is always closed between 3am To 4am.
Atmosphere: 1
Food: 1
Service: 1
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