Penn Station East Coast Subs

Went here and service was cool, but way too much seasoning on the sandwich I ordered a Philly cheese steak and it tasted like seasoning salt, was just poured on there and the banana peppers there were very few.

Atmosphere: 5

Food: 3

Service: 5

Took 9 mins for an employee to even acknowledge I was standing at counter. Then was told to wait. That took another 6 mins. Was told food wasn't ready when it was supposed to be. Once I'd left with my food, I realized it was made incorrectly. Smh! I can assure you that I love Penn Station, but I will NOT be back at this location! Rude staff & incorrect sandwich even with ticket right in front of them. Do better!

Atmosphere: 1

Food: 3

Service: 2

food was good but workers & management was terrible and everyone had a attitude with the people dining in. do not recommend the dixie hwy location

Atmosphere: 1

Food: 4

Service: 1

I go here instead of the one in Valley Station even though it is further for me. They are rude and the owners get visibly upset when I use my Loyalty Rewards.

had an issue with an online order and the manager took care of it and was super kind!! love this location!!

Service: 5

The manager guy on nights is amazing. He really runs the store right. Food is always as expected. I highly recommend eating at this pen station. All the workers seem to go beyond to make your eating experience good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Teriyaki Chicken Sandwich

Love the food! Always hot and fresh. Very nice night crew.

Atmosphere: 4

Food: 5

Service: 5

Best food and atmosphere for a long while. Will and Derrick were great. Food was great and store was very clean. Good job and keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Called in a carry out order, when getting to the store to pick it up (being already paid for) the lady was extremely rude and demeaning in a way telling us that someone already picked up the order. Not being from here we honestly didn’t know who could have picked up the food. The lady working claimed she has had a busy day and not wanting to remake the order or make it right she called her supervisor on the phone. After that assuming they told her to make the food again that was giving to a random person she stated she was putting us in the back of the line because she has a larger order which came after to prioritize. Never had this kind of issue with Penn Station ever before. It puts a bad look on the name of usually such a well ran place with excellent food. Calling corporate tomorrow figure this one out.

Atmosphere: 1

Service: 1

I visited this location on 2/1 around 8 pm. There were 3 employees there and I was the only customer. I placed my order then sat down to wait. Another customer came in. After sitting for approximately 5 mins, 2 employees went to the office in the back and one went to the restroom. I waited another 5 -10 mins for the employee that went to the bathroom to return to pull my fries up. They he proceeded to go to the grill but not start my sandwich, rather they went to the back with the other two employees then came back to start my sandwich. The other two employees then returned and started to fix their own sandwich. Long story short they were in the back playing, flirting and goofing around. I waited 25 mins for a soggy sandwich and cold fries. I requested new fries not knowing my sandwich was trash. I did return around 8:45 to have them make another sandwich and they had already locked the doors. I contacted the store the next morning and Brandon the GM was very helpful, apologetic and understanding of my bad experience. Brandon explained that my experience isnt what Penn Station is all about and assured me that he would make things right. Brandon made things right by refunding my money and offered to remake my order. I appreciate Brandon for his urgency to resolve my issue.

Atmosphere: 1

Food: 1

Service: 1

Came in super busy order off the app then the app double charged me asked about that they didn’t have an answer in the time of me being here for an hour waiting for my online order they lost multiple orders and then when I received my order only got half lucky made my sandwich asap but very behind and don’t seem very organized

Atmosphere: 1

Food: 3

Service: 2

At 6:28, a decision was made to inform customers of a delay and request their return in 15 minutes. This situation led to significant internal disagreements among staff, highlighting a lack of clear guidance and professional conduct. Nothing was on the grill or the fry station. I'm sitting here as an experiment to see how long it will take them to take care of a customer.

Atmosphere: 2

Food: 2

Service: 1

This is by far the best Penn Station in town. My Italian Sub was delicious. Shout out to my 3 man crew that were serving up the killer sandwiches. I'll be coming back as long as your fixing my sandwiches.

Atmosphere: 5

Food: 5

Service: 5

This is by far the best Penn Station I've been to in a long time! The sandwich was not greasy at all and the fries were perfect. My sandwich and fries from other locations drip grease everywhere. Fresh and hot, grilled to perfection! AND the cookies were so soft and perfect!

Atmosphere: 5

Food: 5

Service: 5

The food wasn't as good as I remember. Unhappy

Atmosphere: 3

Food: 1

Service: 4