Popeyes Louisiana Kitchen

I got a simple chicken sandwich combo and I didn't get my fries, sandwich was cold and the coke was flat. This place has gone down the drain and I'd rather go to one farther to me than order from here again.

Food: 1

Service: 1

Good food but people service sucked had no napkins no straws nothing out in the lobby I asked for mayo didn't have and then told me it would be 2 dollars for small amount in a cup! Come on Popeyes get it together!

I placed an order on the app(as I always do), however this time I didn't receive an order number. I went through the drive thru on Dixie Highway in Louisville, Kentucky. I was told after sitting for about 5 minutes, that I needed to come in(it was shift change 4pm EST) Keep in mind I am handicapped. I go in and tell the manager(a black male with no name) that I had an online order and tell him my name. He tells me without a ticket he cannot give me my order. This whole time I was trying to show him the email. He finally said he did not care about the receipt sent to my email, without a ticket he cannot make my order. I do know that websites glitch, printers malfunction and things happen. The money was taken out of my bank account and I received an email from Popeyes app with the receipt. This manager has as extremely rude and unwilling to resolve this issue. I walked out with no food, no apologies and no refund. THIS IS TOTALLY UNEXCEPTIONABLE AND WILL NOT BE GOING THERE ANYMORE. I HAVE CONTACTED THE CUSTOMER SERVICE NUMBER ONLY TO BE GIVEN A TEXT WITH A LINK AND NO RESPONSE THERE EITHER. THIS IS NOT RIGHT AND I WILL NOT STOP UNTIL THIS IS RESOLVED. I RARELY GO OUT TO EAT AND THIS IS WHAT I GET????

Waited for an hour for our food and we placed a pick up order. The guy at the window said 7 minutes and turned into an hour. Least 5 cars in parking lot also waiting on their food. And new people pulling up getting their food no wait just ridiculous. And all the workers arguing and yelling at each other.

Atmosphere: 1

Service: 1

When I arrived at the store for a take out order the first thing I notice was the amount of orders hanging. Next the drive thru had 5 vehicles pulled over waiting. I went ahead and ordered reluctantly. Next the woman( I assume was the manager) and another woman in the kitchen area( whom I assume was a supervisor) were yelling and arguing with an employee . First a member of management should never yell argue or even discipline an employee in front of anyone. Very disrespectful and extremely unprofessional. I WILL NOT be coming back to this location unless or until things change tremendously.

Atmosphere: 1

Food: 5

Service: 1

Good.!!!!!!

Atmosphere: 5

Food: 5

Service: 5

I don't normally do this but my last 3 mobile order have ben off the mark spicy chicken sandwich came with no spicy mayo on the last 3 I have ordered and my Cajun rice has just ben plain rice tryed going though suport on the app but that dose not work

Food: 2

Service: 4

I believe that this particular Popeyes location on Dixie hwy is the best one in Louisville.

Atmosphere: 5

Food: 5

Service: 5

Everything was in the bag for a family of five appreciate that.

Atmosphere: 5

Food: 5

Service: 5

Today I went to Popeyes on Dixie Highway store number 5745 address 7528 Dixie Highway. Called several times after I got home. I live 40 minutes away thought I'd hit Popeye's on the way home from work had a long day really tired and hungry. I literally ordered classic chicken legs and thighs with mashed potatoes and biscuit. Got all the way home and the chicken with spicy spicy spicy spicy!!! So I called the store manager answered the phone and said that he was not going to give me a free meal for their mess up even though I told him I lived 40 minutes away. He said it was his policy I understand a policy but when you order something you should get what you received. I did not get it! Food is expensive as it is and then get home after a 40 minute drive to find out that you have spicy chicken for him to say You can drive it back up here and I'll refund your money. I have to fight Dixie Highway the traffic I'm not going to do that! The only reason I'm giving it two stars was because the food was actually good except for the chicken! I couldn't eat it It was so spicy! It's just sad companies won't stand behind The inconvenience that they cause the customer!

Food: 3

Service: 1

I have been sitting here for 20 minutes after paying for my order. This place has good food but the service is terrible. I'm switching to lees chicken after tonight's disaster. I have been here for 45 minutes counting the time in line.....NEVER AGAIN WILL I COME HERE

Atmosphere: 1

Food: 5

Service: 1

I didn't get my full order...and I was in the drive thru and their only solution was for me to drive back and pick up what they forgot.

Food: 5

Service: 3

Good chicken sandwich.

Atmosphere: 3

Food: 5

Service: 5

Dropped a huge order on them at 12:30pm right in the middle of lunch rush. They got the order together in record time and didn’t it with a smile and communicated with me as they were putting the order together. Top-notch team, top-notch people and excellent food. And the order was absolutely correct right down to each in every sauce packet.
Can’t say enough about the team they worked super efficiently together! Thanks!

Atmosphere: 5

Food: 5

Service: 5

My food was terrible.
The workers were cussing and arguing
I won't be returning to this location

Atmosphere: 1

Food: 1

Service: 1