Popeyes Louisiana Kitchen

Completely ridiculous. Was picking up an order for myself + someone else. The employees working the counter completely forgot my roommate's order, then proceeded to ignore me for 30+ minutes while reassuring me numerous times it was being worked on, yet when asking different employees they told me the order didn't exist and wasn't being remade.

My roommate, who I was picking up an order for, had to show up just for us to get her food. The absolute rudeness and laziness of the employees working at this location is the worst I have experienced at any business I've ever been to.

I placed an order via my app. First this place lets a Doordasher take my order, then they couldn't get the order right TWICE after. I actually don't know how you manage to mess my order up *twice*, nothing special it was literally just a normal tender combo. I don't know who runs this place, but you have some major problems at this location, especially in the customer service department...

Atmosphere: 1

Food: 1

Service: 1

Popeyes has recently changed their chicken tenders!!! They are now thicker, chewy and the crust is tasteless! They are really bad and some of them aren’t even cooked all the way! I can’t eat Popeyes anymore, please change the chicken tenders back to the old ones, the chicken tenders you all have in all the photos on the app and website are the old chicken tenders photos!!! Update the photos to show the new gross chicken tenders!!!

Atmosphere: 3

Food: 1

Service: 3

Food was good. Potentially the cleanest fast food restaurant I ever walked in to. Would go back.

Friday 26 around ten thirty I stopped by Popeyes drive thru and ordered a eight piece chicken only. As I started driving to the window to pay and receive my eight piece I heard $26 and some change. I was thinking did I hear her right she understand what I said and when she finally answered the window cuz I was sitting here for a little while she repeated $26 and some change I try to clarify I said is that for eight pieces of chicken she said yes I asked when that happened and he's just shrugged and I said I can't do that I left.

Atmosphere: 4

Food: 4

Service: 5

Depending on the manager, one of the managers got an attitude.All the time.

Atmosphere: 5

Food: 5

Service: 5

My husband went to this location. They didn't tell him that they were out of coleslaw until after he paid. Then they told him to come back the next day to get it. We don't want or need it tomorrow. They substituted fries. The fries are wasted we don't eat French fries. If it had been me I would have requested a refund and left. That is pretty incompetent customer service to wait until the order is paid to tell the customer they are out of product.

If you've never had Popeye's, they have a intro special on their app, try various food items free with small purchase. Great food.

Ordered through the Popeyes app at 10:30pm (store closes at 11p)... delivery driver (Doordash) called and said that order was not there and store is now closed they are unable to remake it. Called store and spoke to delivery driver both and reached out to Popeyes through the app, then called store to get full story even though at this point the store was closed ......they still answered the phone! Store verified order had been already picked up and we determined together that the DoorDash delivery driver (before the one that messaged me) had stolen the order, but manager still promised to make it right if it was not taken care of through support on the app (whom I had to contact and let them know what happened so order would be cancelled/refunded)
District manager (who happened to be at store) informed me if I did not receive email within 24 hours that he would replace the meal.
Not only was everyone I talked to at store professional it was obvious that they wanted to make it right, which was much appreciated. Not only did I get an email within 30 minutes after talking with the store, they also had already refunded my money. Excellent customer service! ❤

This location is extremely slow. We were the only car in line, ordered two 3 pc tender combo, after paying we sat and waited at the window for 10 minutes for our food. The fries were cold, not even fresh.
Last time I came to this location there was a dead bug baked into one of my biscuits, that should’ve been my last straw but i gave them another chance and they’ve disappointed me yet again.

Atmosphere: 1

Food: 3

Service: 1

Fast excellent service

Atmosphere: 5

Food: 5

Service: 5

Food was fresh and hot

Atmosphere: 5

Food: 5

Service: 5

Food was Terrible.
Will never eat there again
Stay away from this place

Food: 1

Kiosk ordering only inside. Very little seating. Walls are so plain. Layout is terrible. Not all of our food came out. It was boxed and labeled, just not bagged, glad we were eating in. The staff, if you could get their attention, were nice.

Atmosphere: 3

Food: 5

Service: 3

My first Popeyes experience in a long time. It will be a long time again. The chicken tenders I got were anything but tender. Tough and rubbery. Worst fast food chicken I think I have ever had. Not sure what went wrong. Very difficult to hear the drive thru speaker as well, but easy to deal with compared to a disappointing meal that cost nearly $13 for 5 tenders that, while I ate them because I was hungry and I paid for them.

Atmosphere: 3

Food: 1

Service: 4