**Wendy's Breakfast Experience: A Mixed Bag**Upon visiting a local Wendy's with the intention of enjoying a quick breakfast before church, we encountered an unexpected policy: the establishment was only accepting mobile orders. This was surprising, as it was not peak hours and the drive-thru seemed scarcely occupied.Despite the initial setback, we promptly placed a mobile order for two servings of French toast sticks, anticipating a swift fulfillment given the apparent lack of crowd. However, the wait extended to 15 minutes, which was disproportionate to the simplicity of our order and the visible customer traffic.While the French toast sticks themselves were satisfactory, the overall service experience left much to be desired. The delay and the manager's approach to in-person ordering were inconveniences that could deter future visits, especially when on a tight schedule.While the food met expectations, the service efficiency at this Wendy's location did not. It would be advisable to either visit at a less busy time or wait until the store addresses these service inconsistencies.
Emily
I’m standing there waiting for my doordash order, the women at the front kept yelling across the store at employees off the clock asking what goes in a salad. She is saying a cuss word every other sentence while yelling. I stood there and watched her put the fries in the container and EAT the fries out the container then put the fries in the bag. A woman went on the inside to place an order, went out to her car, they locked the doors behind her.. she wanted to speak to someone because her burger was made wrong and they told her they couldn’t fix it because they were “closed”… but the drive thru is open. This is place is not worth it anymore! Always so slow and rude!
Atmosphere: 1
Food: 1
Service: 1
Caroline “NinjaQueen” Moore
I just ordered a chocolate Frosty and it is nothing like a frosty it tastes like flavored vanilla ice cream no not even that it tastes worse and it doesn't even look like a regular Frosty it is chunky and dark colored. I know the picture isn't the best but this is the worst Frosty I have ever
Atmosphere: 5
Food: 1
Service: 5
Mark T
I was the second car in line.I ordered 2 #1's. I was cut off 3 times while trying to order. I sat 1 min and waited for this guy to shut up. Reordered all the food and he still would not listen. How hard is a double cheeseburger lettuce and tomato only. . The drinks were wrong and the burgers. I got to lg Dr peppers. Instead of 2 diet cokes. SMH!!Worst part was listening to the party the workers were having while this young idiot left the window open.Totally trash worker and to really piss me of. No greeting, not thank you and no Straws.I HATE THAT THIS WENDY'S HAS TO HAVE UNCARING EMPLOYEES.NEVER GOING BACK!!
Atmosphere: 1
Food: 1
Service: 1
Lauren Heyde
This Wendy’s SUCKS. The food is always wrong or cold and the customer service is even worse. I ordered a Cobb salad to go a few weeks ago and I got lettuce and cheese with nothing else (not even chicken or dressing). Today I ordered the Cobb salad again and I got some cold chicken nuggets. The employees are careless and the food is trash. Never giving this location a chance again.
Atmosphere: 1
Food: 1
Service: 1
Audrey Zimmerlee
They always screw up our order every time we go there I'm here going but my son loves the chicken nuggets.
Kevin Clark
Hard to get the right food when you got junkies taking the orders.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, Sandwich
RickBrady Bit
My go to place in Hillview for fast food.
Atmosphere: 5
Food: 5
Service: 5
Anthony Elble
I have been there 3 times over a month’s period! They always have a reason why they are closed!
Atmosphere: 2
Food: 3
Service: 1
Timmy Ziebell
First time trying Wendy's and my wife and I were pleased with the food.
This place is absolute trash. Service is horrible, the adults act like children, they don't check their mobile order. Then they play games on the phone when a customer calls.
Atmosphere: 5
Food: 5
Service: 5
Jill Brocar
This place sucks as far as service goes. The lobby is never open, as a result the drive thru is always a mile long. They only take one order at a time, I guess to cut down on their drive thru time quota. They will literally make you sit and wait for them to take and make and hand the order to the car ahead of you before they finally take your order. I watched workers from the car wash and the oil change place walk up to the door and realize the lobby was closed. They had to just leave. I really hope they step it up.
I like the food. The service is hit or miss. Today was weird. I paid in the drive thru then the lady come to the other window and told me they didn't have what I wanted. So I had to reorder took sooo long. 35 mins waiting in the drive thru. Go anywhere else.
NeroZero1715
By far the worst restaurant I've ever been to. Chicken sandwiches Completely made wrong and cold. Barely cooked fries and kids meal nuggets the werw hard as rocks, this place is terrible.
Atmosphere: 1
Food: 1
Service: 1
Joey Howard
I asked for a coffee and they took 4 1/2 hours to make a lukewarm coffee and when I asked for it hotter they threw scalding hot coffee at me 3 times giving me serious burns. The coffee was good.
**Wendy's Breakfast Experience: A Mixed Bag**Upon visiting a local Wendy's with the intention of enjoying a quick breakfast before church, we encountered an unexpected policy: the establishment was only accepting mobile orders. This was surprising, as it was not peak hours and the drive-thru seemed scarcely occupied.Despite the initial setback, we promptly placed a mobile order for two servings of French toast sticks, anticipating a swift fulfillment given the apparent lack of crowd. However, the wait extended to 15 minutes, which was disproportionate to the simplicity of our order and the visible customer traffic.While the French toast sticks themselves were satisfactory, the overall service experience left much to be desired. The delay and the manager's approach to in-person ordering were inconveniences that could deter future visits, especially when on a tight schedule.While the food met expectations, the service efficiency at this Wendy's location did not. It would be advisable to either visit at a less busy time or wait until the store addresses these service inconsistencies.
I’m standing there waiting for my doordash order, the women at the front kept yelling across the store at employees off the clock asking what goes in a salad. She is saying a cuss word every other sentence while yelling. I stood there and watched her put the fries in the container and EAT the fries out the container then put the fries in the bag. A woman went on the inside to place an order, went out to her car, they locked the doors behind her.. she wanted to speak to someone because her burger was made wrong and they told her they couldn’t fix it because they were “closed”… but the drive thru is open. This is place is not worth it anymore! Always so slow and rude!
Atmosphere: 1
Food: 1
Service: 1
I just ordered a chocolate Frosty and it is nothing like a frosty it tastes like flavored vanilla ice cream no not even that it tastes worse and it doesn't even look like a regular Frosty it is chunky and dark colored. I know the picture isn't the best but this is the worst Frosty I have ever
Atmosphere: 5
Food: 1
Service: 5
I was the second car in line.I ordered 2 #1's. I was cut off 3 times while trying to order. I sat 1 min and waited for this guy to shut up. Reordered all the food and he still would not listen. How hard is a double cheeseburger lettuce and tomato only. . The drinks were wrong and the burgers. I got to lg Dr peppers. Instead of 2 diet cokes. SMH!!Worst part was listening to the party the workers were having while this young idiot left the window open.Totally trash worker and to really piss me of. No greeting, not thank you and no Straws.I HATE THAT THIS WENDY'S HAS TO HAVE UNCARING EMPLOYEES.NEVER GOING BACK!!
Atmosphere: 1
Food: 1
Service: 1
This Wendy’s SUCKS. The food is always wrong or cold and the customer service is even worse. I ordered a Cobb salad to go a few weeks ago and I got lettuce and cheese with nothing else (not even chicken or dressing). Today I ordered the Cobb salad again and I got some cold chicken nuggets. The employees are careless and the food is trash. Never giving this location a chance again.
Atmosphere: 1
Food: 1
Service: 1
They always screw up our order every time we go there I'm here going but my son loves the chicken nuggets.
Hard to get the right food when you got junkies taking the orders.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, Sandwich
My go to place in Hillview for fast food.
Atmosphere: 5
Food: 5
Service: 5
I have been there 3 times over a month’s period! They always have a reason why they are closed!
Atmosphere: 2
Food: 3
Service: 1
First time trying Wendy's and my wife and I were pleased with the food.
Food: 5
Service: 5
Restaurantji Recommends
This place is absolute trash. Service is horrible, the adults act like children, they don't check their mobile order. Then they play games on the phone when a customer calls.
Atmosphere: 5
Food: 5
Service: 5
This place sucks as far as service goes. The lobby is never open, as a result the drive thru is always a mile long. They only take one order at a time, I guess to cut down on their drive thru time quota. They will literally make you sit and wait for them to take and make and hand the order to the car ahead of you before they finally take your order. I watched workers from the car wash and the oil change place walk up to the door and realize the lobby was closed. They had to just leave. I really hope they step it up.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Wendy’S French Fries, Spicy Chicken Sandwich, Wendy’S Baked Potatoes, Cheeseburger, Chili, Nuggets
I like the food. The service is hit or miss. Today was weird. I paid in the drive thru then the lady come to the other window and told me they didn't have what I wanted. So I had to reorder took sooo long. 35 mins waiting in the drive thru. Go anywhere else.
By far the worst restaurant I've ever been to. Chicken sandwiches Completely made wrong and cold. Barely cooked fries and kids meal nuggets the werw hard as rocks, this place is terrible.
Atmosphere: 1
Food: 1
Service: 1
I asked for a coffee and they took 4 1/2 hours to make a lukewarm coffee and when I asked for it hotter they threw scalding hot coffee at me 3 times giving me serious burns. The coffee was good.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich