Placed an order online so I wouldn’t have to wait for a quart and a pint to get scooped. Big mistake. DO NOT order ahead unless you’re ok not getting what you wanted. There were no comparable flavors so I asked for a refund on the one I couldn’t get, they had to call the manager to even ask and they were told I’d have to do it online. I’ll be damned if I leave without a refund or product so I chose a flavor. It’s absolutely not the fault of the employees working there, and they were just fine… but if Baskin Robbin’s doesn’t have a good inventory system (not sold out, just not even there) they shouldn’t offer online orders. All I see online is a customer service number. You can’t even fill out a form. I’m not wasting even more of my time but anyone else that might order online needs to know.
Lilli Phillips
i ordered a waffle cone, and the guy who scooped it had visibly disgusting hands and didn’t wear gloves. his hands touched the cone. he also took my money, and likely didn’t wash his hands after that
Atmosphere: 4
Food: 1
Service: 1
Todd Mason
Sat at the drive thru for 7-8 minutes while a single order was filled in from of me. Never acknowledged me in the drive thru. Sat for another couple of minutes. Spoke to the speaker to get someone’s attention. Crickets. Drove up to the window and sat another minute. Finally drove around the building. Not a customer inside and two employees standing there talking to each other. Went home without ice cream.
Service: 2
Nicholas Howard
One of some great ice cream shops in Richmond! It’s always kept extremely clean inside, including the bathrooms. The ice cream is always REALLY good for a not too expensive price. Customer service is usually pretty friendly and welcoming. I have never seen this place busy! I would recommend if here if you’re looking for some good ice cream pretty quickly.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Chip Cookie Dough Polar Pizza, Standard Roll Cake, Oreo Cookies 'N Cream Polar Pizza, Edible Image Cake, Banana Royale, Chocolate Chip Cookie Dough, Oreo Layered Sundae, Chocolate Chip Cookie Dough Sundae, Gold Medal Ribbon, Very Berry Strawberry, Mom's Makin' Cookies
Andrew Whitaker
Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Dough
Kenneth Taulbee
Always empty it seems but damn that ice cream! 1 is not enough!
Atmosphere: 4
Food: 5
Service: 5
Dustin Hazelwood
Rude staff tried to say I didn't pay thankfully I had the recite no apology either
Princess
Customer service is spectacular!!! Every time I come here the young men that works the drive thru has such a welcoming attitude. Ice cream is great as always.
Food: 5
Service: 5
Christian Hensley
Manager Jessica is great! She makes the best cakes and always takes great care of me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan
Kari Wilson
Was served by a new manager, Jessica. She is extremely friendly and very kind! Her kindness will definitely bring us back.
Reasonably priced and many flavors to choose from as well as a chilled environment
Kailixplayz
Great customer service.
david goins
The place was dirty, trash cans running over, workers not wearing gloves
Troy Schlake
Needs an open sign. Hard to tell if it is open or not.
Kishori Patel
I ordered a cake for a friend and the experience I had was unbelievable. The manager & McKayla went out of their way to make this the best experience I have had. Very friendly and accommodating staff. I would highly recommend visiting this store. He really enjoyed the cake, it was delicious! Thank you ladies for everything!
Placed an order online so I wouldn’t have to wait for a quart and a pint to get scooped. Big mistake. DO NOT order ahead unless you’re ok not getting what you wanted. There were no comparable flavors so I asked for a refund on the one I couldn’t get, they had to call the manager to even ask and they were told I’d have to do it online. I’ll be damned if I leave without a refund or product so I chose a flavor. It’s absolutely not the fault of the employees working there, and they were just fine… but if Baskin Robbin’s doesn’t have a good inventory system (not sold out, just not even there) they shouldn’t offer online orders. All I see online is a customer service number. You can’t even fill out a form. I’m not wasting even more of my time but anyone else that might order online needs to know.
i ordered a waffle cone, and the guy who scooped it had visibly disgusting hands and didn’t wear gloves. his hands touched the cone. he also took my money, and likely didn’t wash his hands after that
Atmosphere: 4
Food: 1
Service: 1
Sat at the drive thru for 7-8 minutes while a single order was filled in from of me. Never acknowledged me in the drive thru. Sat for another couple of minutes. Spoke to the speaker to get someone’s attention. Crickets. Drove up to the window and sat another minute. Finally drove around the building. Not a customer inside and two employees standing there talking to each other. Went home without ice cream.
Service: 2
One of some great ice cream shops in Richmond! It’s always kept extremely clean inside, including the bathrooms. The ice cream is always REALLY good for a not too expensive price. Customer service is usually pretty friendly and welcoming. I have never seen this place busy! I would recommend if here if you’re looking for some good ice cream pretty quickly.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Chip Cookie Dough Polar Pizza, Standard Roll Cake, Oreo Cookies 'N Cream Polar Pizza, Edible Image Cake, Banana Royale, Chocolate Chip Cookie Dough, Oreo Layered Sundae, Chocolate Chip Cookie Dough Sundae, Gold Medal Ribbon, Very Berry Strawberry, Mom's Makin' Cookies
Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Dough
Always empty it seems but damn that ice cream! 1 is not enough!
Atmosphere: 4
Food: 5
Service: 5
Rude staff tried to say I didn't pay thankfully I had the recite no apology either
Customer service is spectacular!!! Every time I come here the young men that works the drive thru has such a welcoming attitude. Ice cream is great as always.
Food: 5
Service: 5
Manager Jessica is great! She makes the best cakes and always takes great care of me!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan
Was served by a new manager, Jessica. She is extremely friendly and very kind! Her kindness will definitely bring us back.
Restaurantji Recommends
Reasonably priced and many flavors to choose from as well as a chilled environment
Great customer service.
The place was dirty, trash cans running over, workers not wearing gloves
Needs an open sign. Hard to tell if it is open or not.
I ordered a cake for a friend and the experience I had was unbelievable. The manager & McKayla went out of their way to make this the best experience I have had. Very friendly and accommodating staff. I would highly recommend visiting this store. He really enjoyed the cake, it was delicious! Thank you ladies for everything!
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