Continued over from Berea Taco Bell review... So after the Berea TB a no go...we said let's stop in Richmonds TB they won't be like that... walk in..I needed to ask about a meal online I didn't see on normal menu...there was 2 door dash ppl waiting on orders to the side. A lady walked in from taking a pull around from the drive thru's order out. So she seen us. We walk up to the counter at the cash register. Stand there. Stand there. Stand there. The lady went back and started helping the cooks. While we stand there waiting for our order. It literally smelled like maryjane as you walked in the side door. It also smelled like pee in the store. It was dirty smelling all the way around. We stood a while and after smelling the place and seeing that no one even cared that we were standing there waiting for our order to be taken... I mean there was about 6 workers at this one. Nobody cared about us even standing there waiting for our order to be taken. Nobody said a word at all to us AGAIN. So I'm assuming if you dont go thru the drive thru the heck with you?! I mean I dont know how this works but if the door to the inside is open...we are still customers that come in the door and would like to order. But instead, stand back there and ignore us and dont say a word and then do what we did....leave. I would say its a dang shame but with the smell of the store I'd say we got spared!. So we went to White Castle up the road where the food was fresh. We got waited on and not just order taken..they were actually friendly at 1050 at night... Thank you WHITE CASTLE FOR GREAT CUSTOMER SERVICE AND FOOD! WC for the win tonight. No thanks Taco Bell. If you dont mind being treated weird and probably not even be waited on then go here but no thanks. Rude. And that is why it has been probably 2 or more years since we've even been to a Taco Bell around our area.
Atmosphere: 1
Service: 1
William Marcum
Worst service I’ve ever had done in people waiting for 15 minutes
april Schulz (CloudStalker)
Charlesy, I'm sure I spelled your name wrong. You run a great shift and are a delight every time I come thru. Truly appreciate you and the whole taco bell crew. Thank you keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Let’s be Honest
The lady that is in the drive thru most recently is always super nice. I like her.
Food: 5
Service: 5
Elijiah Friend
Tacos had no meat no sour cream no mild sauce and manager was very rude made me move my car won't be back very bad Experience
Atmosphere: 1
Food: 1
Service: 1
Shayne Burdette
I ordered 2x supreme tacos and got 2x tacos with lettuce and cheese for full price. It may be late at night but not everyone is inebriated. To make matters worse they unhooked the phone after addressing the issue. 7/3/25 2:15 a.m.
Atmosphere: 3
Food: 2
Service: 1
April Bebout (Kygirl1981)
Hands down pretty awesome food today! Did have to get extra meat and cheese but worth it ! Got the party pack 6 hard , 6 soft minus the lettuce on all with extra beef n extra cheese best tasting food I've had in long time!
They won't even take your order then half ass all the food once you do it yourself on the computer
Atmosphere: 1
Food: 1
Service: 1
Michaela\u0026\u0026Tony Fields
They want you to order from the screens instead of using the clerk at the counter . I think you should be able to choose . Then once you place the order they tell you they dont have a certain drink after they hand you food and have to wait another 5 minutes for them to make the one they said they had .
Atmosphere: 2
Food: 4
Service: 2
Kerstin Turner
Customer service was very rude, the young girl at the window with blonde hair was so rude it was surprising, we could also hear a man in the background yelling and complaining our order that was placed. Forgot to give us a fork and went back and was even more rude then. If you can’t have good workers that provide decent human interactions maybe find someone better. The young girl at the window had a speech impediment if you need to know who it was that was so rude at the window.
Surprisingly they have got 95% better. Their orders have been correct and their food preparation and how the food is supposed to be has been spot on and it's a lot fresher so they got to get five stars. And their servers are nice.
Atmosphere: 5
Food: 5
Service: 5
SG Shadow
Everything was good other than this sad excuse for a chicken flatbread melt at 11:45 during lunch is insane
Atmosphere: 3
Food: 3
Service: 3
Jeremiah Lawrence
Whoever you guys hired needs to be fired immediately because I've been going there for months and I'm just now getting cold food and I am not happy about it this is unacceptable Because this has never happened to me before when ordering a same meal for months at your taco bell
Atmosphere: 4
Food: 1
Service: 3
Roy Araiza
had to use machine to order ghere was like 6 employees but they didnt let u order at register....messed up order ...n floor was flooded n got rude when i told em about it n says theres nothing they can do about it....
Continued over from Berea Taco Bell review... So after the Berea TB a no go...we said let's stop in Richmonds TB they won't be like that... walk in..I needed to ask about a meal online I didn't see on normal menu...there was 2 door dash ppl waiting on orders to the side. A lady walked in from taking a pull around from the drive thru's order out. So she seen us. We walk up to the counter at the cash register. Stand there. Stand there. Stand there. The lady went back and started helping the cooks. While we stand there waiting for our order. It literally smelled like maryjane as you walked in the side door. It also smelled like pee in the store. It was dirty smelling all the way around. We stood a while and after smelling the place and seeing that no one even cared that we were standing there waiting for our order to be taken... I mean there was about 6 workers at this one. Nobody cared about us even standing there waiting for our order to be taken. Nobody said a word at all to us AGAIN. So I'm assuming if you dont go thru the drive thru the heck with you?! I mean I dont know how this works but if the door to the inside is open...we are still customers that come in the door and would like to order. But instead, stand back there and ignore us and dont say a word and then do what we did....leave. I would say its a dang shame but with the smell of the store I'd say we got spared!. So we went to White Castle up the road where the food was fresh. We got waited on and not just order taken..they were actually friendly at 1050 at night... Thank you WHITE CASTLE FOR GREAT CUSTOMER SERVICE AND FOOD! WC for the win tonight. No thanks Taco Bell. If you dont mind being treated weird and probably not even be waited on then go here but no thanks. Rude. And that is why it has been probably 2 or more years since we've even been to a Taco Bell around our area.
Atmosphere: 1
Service: 1
Worst service I’ve ever had done in people waiting for 15 minutes
Charlesy, I'm sure I spelled your name wrong. You run a great shift and are a delight every time I come thru. Truly appreciate you and the whole taco bell crew. Thank you keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
The lady that is in the drive thru most recently is always super nice. I like her.
Food: 5
Service: 5
Tacos had no meat no sour cream no mild sauce and manager was very rude made me move my car won't be back very bad Experience
Atmosphere: 1
Food: 1
Service: 1
I ordered 2x supreme tacos and got 2x tacos with lettuce and cheese for full price. It may be late at night but not everyone is inebriated. To make matters worse they unhooked the phone after addressing the issue. 7/3/25 2:15 a.m.
Atmosphere: 3
Food: 2
Service: 1
Hands down pretty awesome food today! Did have to get extra meat and cheese but worth it ! Got the party pack 6 hard , 6 soft minus the lettuce on all with extra beef n extra cheese best tasting food I've had in long time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Soft Taco, Crunchy Taco
They won't even take your order then half ass all the food once you do it yourself on the computer
Atmosphere: 1
Food: 1
Service: 1
They want you to order from the screens instead of using the clerk at the counter . I think you should be able to choose . Then once you place the order they tell you they dont have a certain drink after they hand you food and have to wait another 5 minutes for them to make the one they said they had .
Atmosphere: 2
Food: 4
Service: 2
Customer service was very rude, the young girl at the window with blonde hair was so rude it was surprising, we could also hear a man in the background yelling and complaining our order that was placed. Forgot to give us a fork and went back and was even more rude then. If you can’t have good workers that provide decent human interactions maybe find someone better. The young girl at the window had a speech impediment if you need to know who it was that was so rude at the window.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Is this a damn joke
Food: 1
Surprisingly they have got 95% better. Their orders have been correct and their food preparation and how the food is supposed to be has been spot on and it's a lot fresher so they got to get five stars. And their servers are nice.
Atmosphere: 5
Food: 5
Service: 5
Everything was good other than this sad excuse for a chicken flatbread melt at 11:45 during lunch is insane
Atmosphere: 3
Food: 3
Service: 3
Whoever you guys hired needs to be fired immediately because I've been going there for months and I'm just now getting cold food and I am not happy about it this is unacceptable Because this has never happened to me before when ordering a same meal for months at your taco bell
Atmosphere: 4
Food: 1
Service: 3
had to use machine to order ghere was like 6 employees but they didnt let u order at register....messed up order ...n floor was flooded n got rude when i told em about it n says theres nothing they can do about it....
Atmosphere: 1
Food: 3
Service: 1
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