You can’t go wrong with Auntie Anne’s according to my wife and kids. Anytime we stop by the mall they immediately gravitate towards Auntie Anne’s for fresh pretzels.
Hope Hulette
To their benefit oven was broken. The lady working was very nice unable to make pretzels due to broken oven. I did see pretzels that were already rolled in risen but unfortunately all they could make was drinks. If only they had this helpful staff at the Oxmoor location today.
Atmosphere: 5
Food: 5
Service: 5
Katie Mehr
I got food poisoning! And the cashier guy seems out of it in another world.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Pretzel Nuggets Bucket
Samantha Blank
Found an eyelash clump(false eyelash set) in my unsalted pretzels. I work nextTo this location in the mall and it’s just been going down hill. The employees look like they don’t care about themselves let alone the food.Tossed out my 8.00 thing ofFood after finding the eyelashes.
Atmosphere: 1
Food: 1
Service: 1
Abagail Ramsey
The lady prepping more pretzels was EATING McDonald’s and LICKING her fingers, with a full line of waiting customers. Staff couldn’t care less about their reputation or the customers who ultimately help them get money in their pockets.I have always loved this place because of the pretzels, despite the inconsistencies in the quality of service. This time I was blown away by how slow the lined moved, despite the amount of employees..However I got to watch a female employee eat while I waited… not to mention I got salted pretzel bites and it’s as if they just sprinkled a bit of salt over the top. Less, then ultimately no salt, the more pretzels I ate and the farther down the cup I got.Will NEVER return to this Aunt Annie’s, the one by Cinnabon, Tatu & Dilliard’s. Suit #1195 in Mall St. Matthews. Nasty.
Atmosphere: 1
Food: 2
Danielle Lloyd's Y
Pretty disgusting the girl cashing out people with gloves on is making the pretzels as well with the same gloves!!!10/14/2023
Audrianna Taggi
Employees were rude
Kayla Christine
The free pretzel bites for my bday were ? so delicious. I think I’ve found a new obsession. These are so good.
No mini dogs again... Had plenty of employees, sorry for the ladies working. The so called "young men" would not step up and do what was necessary. To the two ladies working 8-6-2023 put application in else where. Your work ethics will earn you the much needed better co-workers some where else. To the owner manager Red beard needs the axe he is bringing down the other employees.Location is in the food court.
Stephen
You can’t go wrong with Auntie Anne’s according to my wife and kids. Anytime we stop by the mall they immediately gravitate towards Auntie Anne’s for fresh pretzels.
Chesta Patel
The pretzels were fresh and delicious ?
Tamra Williams
The location by Dillards has a guy named Martin who served a lady in front of me hard pep pretzels with a bad attitude. She said they were too hard and asked for a refund. He felt the top of other pretzels in the cups with the same gloves used on the register and her card. He told her it would be 10 mins, she said just give me a refund. He obviously didn't want to. He plopped another cup in front of her, it looked like she took it to get away from him. I left without getting anything. He is the wrong person for customer service, I see many bad reviews on here.
Gabriel Higgins
Natasha W is extremely rude and mumbles rude things under her breath where she thinks you can’t hear her. Made a rude comment about my daughter.
Friendly staff hot and fresh pretzels the one at the food court.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Bundle, Sweet Almond Pretzel, Original Pretzel Nugget
thats not a real pretzel lets be serious
You can’t go wrong with Auntie Anne’s according to my wife and kids. Anytime we stop by the mall they immediately gravitate towards Auntie Anne’s for fresh pretzels.
To their benefit oven was broken. The lady working was very nice unable to make pretzels due to broken oven. I did see pretzels that were already rolled in risen but unfortunately all they could make was drinks. If only they had this helpful staff at the Oxmoor location today.
Atmosphere: 5
Food: 5
Service: 5
I got food poisoning! And the cashier guy seems out of it in another world.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Pretzel Nuggets Bucket
Found an eyelash clump(false eyelash set) in my unsalted pretzels. I work nextTo this location in the mall and it’s just been going down hill. The employees look like they don’t care about themselves let alone the food.Tossed out my 8.00 thing ofFood after finding the eyelashes.
Atmosphere: 1
Food: 1
Service: 1
The lady prepping more pretzels was EATING McDonald’s and LICKING her fingers, with a full line of waiting customers. Staff couldn’t care less about their reputation or the customers who ultimately help them get money in their pockets.I have always loved this place because of the pretzels, despite the inconsistencies in the quality of service. This time I was blown away by how slow the lined moved, despite the amount of employees..However I got to watch a female employee eat while I waited… not to mention I got salted pretzel bites and it’s as if they just sprinkled a bit of salt over the top. Less, then ultimately no salt, the more pretzels I ate and the farther down the cup I got.Will NEVER return to this Aunt Annie’s, the one by Cinnabon, Tatu & Dilliard’s. Suit #1195 in Mall St. Matthews. Nasty.
Atmosphere: 1
Food: 2
Pretty disgusting the girl cashing out people with gloves on is making the pretzels as well with the same gloves!!!10/14/2023
Employees were rude
The free pretzel bites for my bday were ? so delicious. I think I’ve found a new obsession. These are so good.
Restaurantji Recommends
No mini dogs again... Had plenty of employees, sorry for the ladies working. The so called "young men" would not step up and do what was necessary. To the two ladies working 8-6-2023 put application in else where. Your work ethics will earn you the much needed better co-workers some where else. To the owner manager Red beard needs the axe he is bringing down the other employees.Location is in the food court.
You can’t go wrong with Auntie Anne’s according to my wife and kids. Anytime we stop by the mall they immediately gravitate towards Auntie Anne’s for fresh pretzels.
The pretzels were fresh and delicious ?
The location by Dillards has a guy named Martin who served a lady in front of me hard pep pretzels with a bad attitude. She said they were too hard and asked for a refund. He felt the top of other pretzels in the cups with the same gloves used on the register and her card. He told her it would be 10 mins, she said just give me a refund. He obviously didn't want to. He plopped another cup in front of her, it looked like she took it to get away from him. I left without getting anything. He is the wrong person for customer service, I see many bad reviews on here.
Natasha W is extremely rude and mumbles rude things under her breath where she thinks you can’t hear her. Made a rude comment about my daughter.