Why did we let it become ok to be pulled ahead or moved to a parking spot just so they can keep there line moving.
Atmosphere: 1
Food: 3
Service: 1
J.T. Devereaux
Every single time….. every, single, Time…….. IT “Never” fails….. It doesn’t matter if it’s 3 people inside the restaurant or 2 cars in the Drive-Thru. You can order one plain Hamburger and the first thing your going to have to do is pull over into the Reserved lane and wait 10-15 minutes, heck maybe more. Then I made the dumb mistake by ordering a McFlurry with the meal , you know and I guess they don’t mix the McFlurry up anymore, they just drop the ice cream and put the Oreo crumbles on top… hell Blue Bell Cookies and Cream ice cream is 8 times better than that. You know I guess Everything is going to heck now a days, I guess that’s why everything is closing too. But while sitting here waiting on the food, I hope it doesn’t melt waiting on the food before I get home. You know I guess the excuse is mostly because they are “short staffed” 🤔….. you know but maybe I’m wrong though….. 🙌
Atmosphere: 1
Food: 1
Service: 1
Josh HERNANDEZ
Pretty terrible experience, placed my order at 11:53am. Received most of my food by 12:20, then took until 12:45 to get my iced coffee and at that time I asked the lady about the ice cream cones I ordered for my kids, she said oh I'll get them, waited till 1 and still nothing, took my kids elsewhere for ice cream. I get people get busy and it was lunch time but I was in a fast food restaurant for over an hour and never received all of my food.
Fermin Montano
I waited 15 minutes in a parking space, and my breakfast biscuit never came out, so I went in and got my refund.
Service: 2
Shelby Marsh
One of the friendliest McDonald's I've been too. They always get my order right.
Atmosphere: 5
Food: 5
Service: 5
Markeisha Johnson
Today I had a birthday party at this location for my 3 year old … the shift managers ,for starters when I called to inquire about a party were detailed, helped us get a cake ordered and even offered decorations for my party! The staff was amazing with great serving service having the play room clean and sanitized and even the entire shift coming in to sing happy birthday with us ! McDonald’s bring back party packages cause today we really enjoyed my daughter 3rd birthday with this crew and location ! Thank you Ladies and Crew !
Kid-friendliness: We had a birthday party and the play room was cleaned safe and fun for the kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Jonathan Valko
Excellent customer service especially the kiosk need to have other languages for customers who don't understand English as much to reach a bigger customer based friendly
First time at the playplace. Fun to take my grandson somewhere different.
Kid-friendliness: Fun place to play and get a happy meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Chicken Mcnuggets, World Famous Fries
Thomas Davis
It's McDonalds, duh.
Food: 3
Service: 3
Audrey Nelson
Staff very polite. Pleasant . very courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit, Apple Pie, Fish, Chicken Mcnuggets, World Famous Fries, Sausage Biscuit
Henry Forrest
Service is horrible PLEASE can we get this location good again
Atmosphere: 1
Food: 2
Service: 1
C. M
Ordered thru the app for Jackson Street ext. Alexandria Louisiana McDonald's. When I got there I parked, checked in. But after 30-35 minutes an frustrated with the app saying order is being prepared while cars come an go all around me I decided to pull around to the drive thru. I gave my name & order # etc. Our food was miraculously ready. Cold flaccid McDonald's French fries wasn't what I had in mind. when i got home I realized both large French fries were little more than ½ full. Why order & pay more for large fries if I am still getting a small French fry portion. I don't understand why McDonald's would give me the option to customize French fries for instance in the app there are options for no salt if they are going to give me what they want instead of What I ordered why the hell would McDonald's ask me how I would like something or lead me to believe I had a choice in the first place. My time & money is no more or less valuable than anyone else's but I don't think the employees or owner or manager at this McDonald's would agree with that. I could blame the inept employee that prepared the order but if they were managed by a manger and held accountable for the job in which they are getting paid to do then people wouldn have a reason to return to that location. I will not waste another minute of my time or my money at McDonald's. And if I did I would not visit this location again even though they are ½ mile from my house
Parking: Not so long ago this was a nice location to visit wasnt perfect but certainly better than some McD's in the Alex/Pineville area. Now its a F*c%ing Joke
That night manager on JACKSON ST is very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
The visit was very smooth
Why did we let it become ok to be pulled ahead or moved to a parking spot just so they can keep there line moving.
Atmosphere: 1
Food: 3
Service: 1
Every single time….. every, single, Time…….. IT “Never” fails….. It doesn’t matter if it’s 3 people inside the restaurant or 2 cars in the Drive-Thru. You can order one plain Hamburger and the first thing your going to have to do is pull over into the Reserved lane and wait 10-15 minutes, heck maybe more. Then I made the dumb mistake by ordering a McFlurry with the meal , you know and I guess they don’t mix the McFlurry up anymore, they just drop the ice cream and put the Oreo crumbles on top… hell Blue Bell Cookies and Cream ice cream is 8 times better than that. You know I guess Everything is going to heck now a days, I guess that’s why everything is closing too. But while sitting here waiting on the food, I hope it doesn’t melt waiting on the food before I get home. You know I guess the excuse is mostly because they are “short staffed” 🤔….. you know but maybe I’m wrong though….. 🙌
Atmosphere: 1
Food: 1
Service: 1
Pretty terrible experience, placed my order at 11:53am. Received most of my food by 12:20, then took until 12:45 to get my iced coffee and at that time I asked the lady about the ice cream cones I ordered for my kids, she said oh I'll get them, waited till 1 and still nothing, took my kids elsewhere for ice cream. I get people get busy and it was lunch time but I was in a fast food restaurant for over an hour and never received all of my food.
I waited 15 minutes in a parking space, and my breakfast biscuit never came out, so I went in and got my refund.
Service: 2
One of the friendliest McDonald's I've been too. They always get my order right.
Atmosphere: 5
Food: 5
Service: 5
Today I had a birthday party at this location for my 3 year old … the shift managers ,for starters when I called to inquire about a party were detailed, helped us get a cake ordered and even offered decorations for my party! The staff was amazing with great serving service having the play room clean and sanitized and even the entire shift coming in to sing happy birthday with us ! McDonald’s bring back party packages cause today we really enjoyed my daughter 3rd birthday with this crew and location ! Thank you Ladies and Crew !
Kid-friendliness: We had a birthday party and the play room was cleaned safe and fun for the kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Excellent customer service especially the kiosk need to have other languages for customers who don't understand English as much to reach a bigger customer based friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
My son loves the chicken nuggets.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Restaurantji Recommends
First time at the playplace. Fun to take my grandson somewhere different.
Kid-friendliness: Fun place to play and get a happy meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Chicken Mcnuggets, World Famous Fries
It's McDonalds, duh.
Food: 3
Service: 3
Staff very polite. Pleasant . very courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit, Apple Pie, Fish, Chicken Mcnuggets, World Famous Fries, Sausage Biscuit
Service is horrible PLEASE can we get this location good again
Atmosphere: 1
Food: 2
Service: 1
Ordered thru the app for Jackson Street ext. Alexandria Louisiana McDonald's. When I got there I parked, checked in. But after 30-35 minutes an frustrated with the app saying order is being prepared while cars come an go all around me I decided to pull around to the drive thru. I gave my name & order # etc. Our food was miraculously ready. Cold flaccid McDonald's French fries wasn't what I had in mind. when i got home I realized both large French fries were little more than ½ full. Why order & pay more for large fries if I am still getting a small French fry portion. I don't understand why McDonald's would give me the option to customize French fries for instance in the app there are options for no salt if they are going to give me what they want instead of What I ordered why the hell would McDonald's ask me how I would like something or lead me to believe I had a choice in the first place. My time & money is no more or less valuable than anyone else's but I don't think the employees or owner or manager at this McDonald's would agree with that. I could blame the inept employee that prepared the order but if they were managed by a manger and held accountable for the job in which they are getting paid to do then people wouldn have a reason to return to that location. I will not waste another minute of my time or my money at McDonald's. And if I did I would not visit this location again even though they are ½ mile from my house
Parking: Not so long ago this was a nice location to visit wasnt perfect but certainly better than some McD's in the
Alex/Pineville area. Now its a F*c%ing Joke
Food: 1
Service: 1
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