Papa Johns Pizza

4501 Jackson St Unit F, Alexandria
(318) 767-9898

Recent Reviews

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LaToya LaToya

They need to place a cone in the drive thru so cars cant drive up to the window. The white lady that's there at 5:30pm on Thursday, July 24, 2025 wearing the red shirt and long brown hair. Came to the window. Never opened it to even greet and say someone will be with you. Instead she reached up for something and walked away. Super rude. It's raining. And i already walked inside once. I cannot walk in the rain carrying 6 pizzas. So i went to the drive thru. If you don't like your job or if it's too overwhelming, then find a job that will help you to have better customer service skills. Especially because that's how you get paid. If no one was buying food, you wouldn't have an income. Be positive in life and not treat customers as if they're bothering you. But again block off the drive thru because it was full of employees and not one came to the window. I singled her out because she physically walked to the window and didn't acknowledge we were even there. Just sad. We literally sat there 20 mins. And no one helped. And yes I am a customer. I just purchased 3 days ago. But i will not be returning after today. Good Customer service matters to me. Take some lessons from Pizza Hut across the street. Because they would never. Multiple employees will check on you as they see you're in the drive thru waiting.

Atmosphere: 1

Service: 1

Synthiana Rostron

Management is bad

Atmosphere: 1

Food: 1

Service: 1

Jasmine Holden

Great place to eat from

Food: 5

Service: 5

kalie Brister

We decided tonight would be pizza night for our household, we’ll let me tell you this pizza and breadsticks did not disappoint what so ever!! The guy at the window was so kind!! Go show them some love and get you so good pizza!!! Don’t forget the breadsticks!!!

Atmosphere: 5

Food: 5

Service: 5

Emily Bruno

Worst pizza I’ve ever had. No toppings . Complete waste of money

Atmosphere: 1

Food: 1

Service: 1

Kenneth Kelone

I ordered a pizza and never received it!!

Louis Weldon

Can't get the orders right. Employees don't seem to care.

Atmosphere: 1

Food: 2

Service: 1

Destiny Johnson

This Papa John’s location is absolutely horrible. The management is terrible and they do not know how to stay organized when they’re busy! I called them to check on my order. They say it was delivered and it never showed up to me! So I had to call again after waiting an hour and 45 minutes for my order and it still never came! They tried to give me an old pizza for their mess up and no management was able to help me at all! They do not put the customers first ! Management is wearing slides while making your pizza! They say they are so busy, but I don’t have a person inside and they are ALLL CHILLING when I make it to the store ! They are full excuses and when they messed up, they do not take ownership of their mistakes at all!!! The GM was not even considered to this issue… And it’s like I had to force them to remake my pizza after almost 2 hours!!! Please go anywhere else for your pizza but here! The store needs a new management and a new GM to run this location obviously!

Atmosphere: 1

Food: 1

Service: 1

Gil Vega

I have never been to a papa johns as unpleasant as this one..
08/12/2024 3:40 pm
I don't have a problem with people of color, but the guy on this shift really served like he was a fucking dealer, you don't need to act tough to order a pizza order,
"This job is customer service, show your best attitude, if you don't have it, look for a job in prison or in a place where you can get your bad attitude out and if you don't like serving people, improve yourself and learn a trade"

Atmosphere: 1

Service: 1

Murk Shah

DO NOT ORDER FROM HERE. We got diarrhea and food poisoning. It tasted yucky and was also an hour late.

Atmosphere: 1

Food: 1

Service: 1

Kat Futrell

I've been waiting on my food for over an hour and the app told me it would be delivered in 30 minutes.

Atmosphere: 1

Food: 3

Service: 1

Kat Linzay

I've been waiting on my food for over an hour and the app told me it would be delivered in 30 minutes.

Atmosphere: 1

Food: 3

Service: 1

Ignacio Sierra

Personal

Atmosphere: 5

Food: 5

Service: 4

MJD3

It was much more expensive than I would have thought. It was way more than I remember it being. It was good though.. but not good enough to choose this pizza and sacrifice something else due to affordability.

Atmosphere: 3

Food: 3

Service: 3

Benjamin B

Do NOT order delivery. Doordash will screw you over with some driver that will sit outside your place for 15 minutes then refuse to hand you your own food in your driveway. NEVER ordering this stale, cold pizza place again.

Atmosphere: 2

Food: 3

Service: 1

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