UNACCEPTABLE! I ordered a large pan pizza from Pizza Hut - Jackson Street, Alexandria, LA. The pizza was burned, extremely greasy and it was definitely NOT the pan crust. I made the issues aware to the “only person” at that location, whose name is Zane. Her response was I remake it or get a credit for my next visit, but there would be no refunds. Having already received poor quality and service, I didn’t trust either option…. Essentially, get another burned pizza or come back later - which, at this point I don’t plan to do. Add to that, I’d already waited 20+ minutes in the parking lot after placing my order at the drive-up window. That’s because I had to drive to the physical location to place the order bc apparently, the phones were down at that location. I expressed my concerns and Zane aggressively said “remake, credit or have a good day.” And slammed the drive-thru glass window in my face. I’ll be escalating this matter forward in greater detail.
Atmosphere: 1
Food: 1
Service: 1
Gracie Golemon
good hospitality
Atmosphere: 5
Food: 5
Service: 5
Taailya Muse
Very good customer service but some was very rude at night
Atmosphere: 5
Food: 5
Service: 4
Bill Cotton
I have been a loyal Pizza Hut fan my whole life. Their pizza has become the worst. I'd guess its a cost reduction thing. I think there are better frozen pizza in the supermarket. I'm going to go with dominos for a while.
Atmosphere: 3
Food: 1
Service: 3
Kadedra Beauregard
On time and always fresh
Atmosphere: 5
Food: 5
Service: 5
Marc Smith
I didn’t recieved my rewards point or neither my birthday rewards!
Alexandria, Louisiana location does not serve what you order, only what they feel like making at the time. Have attempted on two separate occasions to get a Pepperoni Melt and have been given a pepperoni personal pan pizza instead, even though the receipt shows my order clearly. What the heck Jackson Street location??
Atmosphere: 2
Food: 2
Service: 1
Paul Folwer
This store has always been great with food and service. Pizza Hut wouldn’t allow me to make a order with just my points that I had been saving up for a year. And then they took them and I requested to get them back and was told no. So won’t be going back.
A not so pleasant visit. Never again. Will I visit
Parking: Was instructed to just park out front.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Jacob Cross
The night time manager Micah has been and always will go above and beyond for the customer. Any time I go there and he is working I know my food will be hot fresh and correct and if there is any mess up then he will correct it with no hesitation. If I could give him more than a 5/5 stars he would get 10/5 for sure.
I ordered delivery last night and when my pizza was delivered there was no sauce on the pizza was raw and when I called the little girl who take a the order she keeps hanging up on me and not
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
LaWanda DeShea Robinson
Pizza was great!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Supreme Pizza
Canya J
Manager is a great help
Atmosphere: 4
Food: 3
Service: 4
Deb Lenox
Our food was delivered very fast, was hot and delicious. Micah, the manager, actually delivered our pizza and was very sweet and nice.
Atmosphere: 5
Food: 5
Service: 5
Rachael Callis
They so trifling over there I waited 2 hrs for my pizza and I saw the employees hiding in the
UNACCEPTABLE! I ordered a large pan pizza from Pizza Hut - Jackson Street, Alexandria, LA. The pizza was burned, extremely greasy and it was definitely NOT the pan crust. I made the issues aware to the “only person” at that location, whose name is Zane. Her response was I remake it or get a credit for my next visit, but there would be no refunds. Having already received poor quality and service, I didn’t trust either option…. Essentially, get another burned pizza or come back later - which, at this point I don’t plan to do. Add to that, I’d already waited 20+ minutes in the parking lot after placing my order at the drive-up window. That’s because I had to drive to the physical location to place the order bc apparently, the phones were down at that location. I expressed my concerns and Zane aggressively said “remake, credit or have a good day.” And slammed the drive-thru glass window in my face. I’ll be escalating this matter forward in greater detail.
Atmosphere: 1
Food: 1
Service: 1
good hospitality
Atmosphere: 5
Food: 5
Service: 5
Very good customer service but some was very rude at night
Atmosphere: 5
Food: 5
Service: 4
I have been a loyal Pizza Hut fan my whole life. Their pizza has become the worst. I'd guess its a cost reduction thing. I think there are better frozen pizza in the supermarket. I'm going to go with dominos for a while.
Atmosphere: 3
Food: 1
Service: 3
On time and always fresh
Atmosphere: 5
Food: 5
Service: 5
I didn’t recieved my rewards point or neither my birthday rewards!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Breaded Boneless Wings, Supreme Pizza
Alexandria, Louisiana location does not serve what you order, only what they feel like making at the time. Have attempted on two separate occasions to get a Pepperoni Melt and have been given a pepperoni personal pan pizza instead, even though the receipt shows my order clearly. What the heck Jackson Street location??
Atmosphere: 2
Food: 2
Service: 1
This store has always been great with food and service. Pizza Hut wouldn’t allow me to make a order with just my points that I had been saving up for a year. And then they took them and I requested to get them back and was told no. So won’t be going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Sticks, Breadsticks, Marinara
A not so pleasant visit. Never again. Will I visit
Parking: Was instructed to just park out front.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
The night time manager Micah has been and always will go above and beyond for the customer. Any time I go there and he is working I know my food will be hot fresh and correct and if there is any mess up then he will correct it with no hesitation. If I could give him more than a 5/5 stars he would get 10/5 for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
Restaurantji Recommends
I ordered delivery last night and when my pizza was delivered there was no sauce on the pizza was raw and when I called the little girl who take a the order she keeps hanging up on me and not
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Pizza was great!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Supreme Pizza
Manager is a great help
Atmosphere: 4
Food: 3
Service: 4
Our food was delivered very fast, was hot and delicious. Micah, the manager, actually delivered our pizza and was very sweet and nice.
Atmosphere: 5
Food: 5
Service: 5
They so trifling over there I waited 2 hrs for my pizza and I saw the employees hiding in the
Atmosphere: 1
Food: 1
Service: 1
Loading...