Popeyes Louisiana Kitchen

Customer service-None
Wait times-Long
Correct Order-Not a Chance
Expensive-Yup
Portion Size-Awful
I pulled up at 11:15am, not a single car in the drive thru. Out of the ghost pepper chicken sandwich, ok no big deal. Placed my order, my drink wasn’t right on the screen so I ask 3 times, Hey, you got me down for a Diet Coke? Yup, he says. Pull up and pay, tells me pull around front. 15 minutes later, I get my food. Drink is wrong, my combo doesn’t have fries, and my order of red beans is less than half full and it’s just a spoon of rice in some bean water, no meat or beans just brown water and rice. I have to go back in line to get the rest of my order, no, oops I’m sorry-just employees that flat out don’t give a damn. I will never go to Popeye’s again. And it’s a dang shame too, Popeye’s used to be the bomb. This place is awful, food was trash too. Go to Blue Store or Brother’s or just anywhere else. This place SUCKS!!!

Atmosphere: 1

Food: 1

Service: 1

I went here trying to give Popeyes a chance to redeem themselves from messing up so bad at another location. I was only even giving it another chance since they had given me a $10 promo code that I was told would automatically be taken off at check out (they did not tell me I had to go to offers and add it to the order).

I ended up paying for my meal when I didn't even want it to begin with (I wanted a refund, not the promo) but figured I would use the promo to try to get my moneys worth from not getting all my food the previous visit. Then they STILL messed up my order.

That's TWO locations. They refused to refund my money and told me to just go in and use the promo code next time. There will not be a next time after all of this. I'll just cut my losses.

Replying to Popeyes reply: I will not return after having my order wrong TWICE and y'all refusing to make up for it somehow. Worst customer service...

Atmosphere: 1

Food: 4

Service: 2

Recommended dishes: Cajun Fries

Why are all the Popeyes in LA so bad? I went to one in Leghigh Acres Fl and everything was awesome 10 stars! Here in LA you get trapped in the drive thru for 45 mins to be greeted with a nasty attitude and eat nasty chicken 😔

Atmosphere: 1

Food: 1

Service: 1

Went there tonight around 7:35 pm. No wait. Employees very helpful with assisting with using my app. Food was fresh, biscuits were soft, even the jalapeño was fresh.

Atmosphere: 4

Food: 5

Service: 5

A family meal took over 20 minutes to get. Half the sides were not available and they left two of my sides off my order

This one use to be good one to go to most of last year but towards the end it sucked. Before the gas station nest door was torn down the employee use to be smoking with the people who be out there. The food is never hot. They literally served me food that had to be sitting there for hours. When I took the food home I was gonna even complain but after I could even eat it I had to bring the food back. I waited in that long line that they always have for some old food

Atmosphere: 1

Food: 2

Service: 1

Food tastes off. Out of red beans and rice per usual. The biscuit, at least they had it, tasted of oil. I grew up on Popeyes. This is a complete disappointment.

Food: 1

Why is it that if I want a 4pc mild white, I can't get a 4pc mild white!? Is this a new trend that Popeyes in Baton Rouge are doing where if a customer asks for white meat and is MORE THAN WILLING to pay for an up charge for white meat they still can't get white meat? I don't like legs or thighs. I like breasts and wings and at other Popeyes locations outside of Baton Rouge, I can pay an up charge and get white meat. So what is the issue? I don't even mind waiting if I have to but to be told I can't get what I want if I'm paying for it? On top of that, there's always attitudes with workers like I'm inconveniencing them or something. Not everyone likes thighs or legs, would sure be nice to be able to visit this location and be able to get white meat.

Atmosphere: 1

Food: 1

Service: 1

So i asked for dark meat and i got a full BREAST . NOT my thigh , i got my leg. AND they take an absolutely ridiculous long time to deliver your food , this is just outrageous! Do not go here there is a better popeyes near . Bad service!

Very friendly at this location. Never had a problem with my order being incorrect.

Parking: Park any where

Kid-friendliness: Family friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Popeyes Bone-In Wings

At 9 pm tonight, the service was just awful. Took 10 mins for two cars to move. After taking the money for 3 tenders meal, they asked me to wait in the parking lot. Ok. It took another 30 mins to get the order delivered to the car. They appeared to have messed up orders for all the cars waiting ahead of me and one after me.
For my orders also, they got the sides order and sauces wrong. No apologies for the error.
I love Popeyes chicken tenders. However, after suffering through poor service and ambience multiple times, maybe it is time to move on to a different brand.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Cajun Fries

Delicious food

Atmosphere: 5

Food: 4

Service: 5

This place has the worst customer service. I asked the cashier lady if i could swap 1 side of coleslaw for Mac & cheese before i paid & she stared at me, raised & just waved the bag saying nothing. Then i asked her again, “can you?” She stoped, stared at me, & just decided to say “we’re out of mac & cheese”. Just straight up lied because she didn’t want to swap out 1 item.

Atmosphere: 1

Service: 1

The drive through service was terrible.

Exceptional staff! Best food and service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Signature Chicken Combo