I ordered my meal at 10am after the store was open and the app allowed me to order. When I arrived 10 minutes later, the man in the drive through stated that the store wouldn't be open for another 25 min or so. I explained that I had placed a mobile order and he said there's nothing he could do. I asked him to reimburse my purchase and he said he couldn't but I could wait 30 min or try to get my money back though the app. So I drove to the back and waited. 10 minutes later I witness them wait on a customer in the drive though. So I drove back to the drive though menu and was told again that they would be open for another 15 to 20 min. I told him I just had just witnessed them serving another customer through the drive-thru to which he said they ordered a drink and some biscuits. It doesn't make sense that they are only open for certain customers but not others. I will never purchase anything from this place again. This isn't the first time I've had hey bad experience at this specific location. So after several bad experiences I figured it's time to start warning others about this location.
Service: 1
Desiree Richardson
Pulled up at 1:55pm I was out the drive thru line at 2:55. The drive thru worker was polite and pleasant to deal with. The service I received was fast and prompt and the HOT CHICKEN!!!!!! Just say Im excited about this visit!!!!
Atmosphere: 5
Food: 5
Service: 5
Bristen Billiot
Went around 1pm and they didn’t have chicken…how? This place sells nothing, but chicken. Their doors were locked as well, like are yall not open? Wish I can rate -10 stars.
SaintSuzy Q
Food is always fresh and where sometimes there's a bit of a wait , it's well worth it!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Spicy Blackened Chicken Sandwich with Bacon and Cheese Combo, New 6pc Wings
Rodrick Hawkins
The lobby needed much attention.
Atmosphere: 1
Food: 5
Service: 5
Lorenzo Salgado
They’re closed dime in ?
Amanda Graves
This location sucks!!! They never want to make ur food and they turn away doordash and everything, how do u make money if u don't serve anyone!!!!????!!
Leonardo Michel Milanes Ramírez
very bad service, people act like you are invisible, they take all the time in the world to prepare an order, they should take
Atmosphere: 1
Service: 1
Jamaal Foley
First open and I had to Wait 15 For Chicken Tender . Cajun Rice was from the day before I didn't even eat it .
I dont normally eat Popeyes, but for some reason, I thought having Popeyes in Louisiana would be a great experience ? ?. IT WAS NOT. I got some of those ghost pepper wings & besides the pepper, there was no other seasoning. What a disappointment.
Atmosphere: 3
Food: 3
Service: 3
Malik Adams
Possibly the longest I’ve ever had to wait for my order to be taken. This location always slow.
Tasha Covington
6:50pm 1/22/24 Proceeded to the second window, no one was behind me I asked to place a second simple order one biscuit.. the Manager who was standing there with the male cashier in the window stated no and rolled her eyes.. As a Manager #1 where is your customer service. The Manager-so we don’t have a Miss understanding the one the bob and real Thin. As a manager your work performance follow you ever where you go.
This Popeye's is the slowest and rudest Popeyes I've ever been to you and I love my Popeye's. I waited 10 minutes as the only one in the drive-thru until someone asked me" what do you want?" Then another 20 minutes after they told me to go park on the side and the food was cold and I asked for no pickles and they still gave me pickles.
I have previously gone to the Popeyes in Gonzales, La, on Hwy 30, a number of times. Bcs it's a busy location, I tend to order my food on the app in advance and pick it up in the drive-thru. After ordering my food on the app, I decided to pick up my food from the lobby since the outside line was extra long. Well, it took 40 mins to prepare and get my online order bagged, and my ghost pepper wings were horrible. Popeyes changed their seasoning.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cajun Fries, Mashed Potatoes with Cajun Gravy, Sweet Heat Sauce, Red Beans & Rice, Red Beans and Rice, New 24pc Wings
Avoid this location.
Atmosphere: 1
Service: 1
I ordered my meal at 10am after the store was open and the app allowed me to order. When I arrived 10 minutes later, the man in the drive through stated that the store wouldn't be open for another 25 min or so. I explained that I had placed a mobile order and he said there's nothing he could do. I asked him to reimburse my purchase and he said he couldn't but I could wait 30 min or try to get my money back though the app. So I drove to the back and waited. 10 minutes later I witness them wait on a customer in the drive though. So I drove back to the drive though menu and was told again that they would be open for another 15 to 20 min. I told him I just had just witnessed them serving another customer through the drive-thru to which he said they ordered a drink and some biscuits. It doesn't make sense that they are only open for certain customers but not others. I will never purchase anything from this place again. This isn't the first time I've had hey bad experience at this specific location. So after several bad experiences I figured it's time to start warning others about this location.
Service: 1
Pulled up at 1:55pm I was out the drive thru line at 2:55. The drive thru worker was polite and pleasant to deal with. The service I received was fast and prompt and the HOT CHICKEN!!!!!! Just say Im excited about this visit!!!!
Atmosphere: 5
Food: 5
Service: 5
Went around 1pm and they didn’t have chicken…how? This place sells nothing, but chicken. Their doors were locked as well, like are yall not open? Wish I can rate -10 stars.
Food is always fresh and where sometimes there's a bit of a wait , it's well worth it!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Spicy Blackened Chicken Sandwich with Bacon and Cheese Combo, New 6pc Wings
The lobby needed much attention.
Atmosphere: 1
Food: 5
Service: 5
They’re closed dime in ?
This location sucks!!! They never want to make ur food and they turn away doordash and everything, how do u make money if u don't serve anyone!!!!????!!
very bad service, people act like you are invisible, they take all the time in the world to prepare an order, they should take
Atmosphere: 1
Service: 1
First open and I had to Wait 15 For Chicken Tender . Cajun Rice was from the day before I didn't even eat it .
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I dont normally eat Popeyes, but for some reason, I thought having Popeyes in Louisiana would be a great experience ? ?. IT WAS NOT. I got some of those ghost pepper wings & besides the pepper, there was no other seasoning. What a disappointment.
Atmosphere: 3
Food: 3
Service: 3
Possibly the longest I’ve ever had to wait for my order to be taken. This location always slow.
6:50pm 1/22/24 Proceeded to the second window, no one was behind me I asked to place a second simple order one biscuit.. the Manager who was standing there with the male cashier in the window stated no and rolled her eyes.. As a Manager #1 where is your customer service. The Manager-so we don’t have a Miss understanding the one the bob and real Thin. As a manager your work performance follow you ever where you go.
Service: 1
Recommended dishes: Strawberry Biscuit, Wings & Chicken Sandwich
This Popeye's is the slowest and rudest Popeyes I've ever been to you and I love my Popeye's. I waited 10 minutes as the only one in the drive-thru until someone asked me" what do you want?" Then another 20 minutes after they told me to go park on the side and the food was cold and I asked for no pickles and they still gave me pickles.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cajun Fries, Strawberry Biscuit, Wings & Chicken Sandwich
I have previously gone to the Popeyes in Gonzales, La, on Hwy 30, a number of times. Bcs it's a busy location, I tend to order my food on the app in advance and pick it up in the drive-thru. After ordering my food on the app, I decided to pick up my food from the lobby since the outside line was extra long. Well, it took 40 mins to prepare and get my online order bagged, and my ghost pepper wings were horrible. Popeyes changed their seasoning.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cajun Fries, Mashed Potatoes with Cajun Gravy, Sweet Heat Sauce, Red Beans & Rice, Red Beans and Rice, New 24pc Wings