I placed an order through the app. Only ordered 2 drinks. I thought placing an order ahead of time would make my stop quicker and my order accurate. I was wrong. Checked in waited 10 min. hit the button to talk to someone to see what was going on. They never answered. Finally flagged someone down after another 5 min. She went to check on my order and came back told me they couldn't find my order and I needed to cancel it. I showed her my order she said they couldn't do anything and I needed to call their customer service line to cancel my order. All I ordered was 2 drink!!!! Now I have to call to cancel and wait for my $5 refund. This is the second time in a row I've had to call to get a refund. Last time they were out of ice cream! I'm done with Sonic. Do not waste your money or your time on them.
Atmosphere: 1
Food: 2
Service: 1
Leann Wills
I placed a mobile order at 7:30 AM that was ready for pick up at 7:36 AM. I waited 20 MINUTES for nobody to come out and complete the order. I called the number on the mobile app and nobody picked up. Like did everyone take off and not update the hours of operation? Poor management and poor customer service. I want my refund, but I’d doubt that will happen too. This location needs to find better management. Thankfully, I was able to go to another location and get my order, but still want my refund from this location.
Atmosphere: 1
Service: 1
Karl Albritton
Food took over 40 minutes to get food. Food arrived cold.
Atmosphere: 1
Food: 1
Service: 1
Robert E Williams
Too long for
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sandwich
Mayne225
Banana shake ? ???
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chili Cheese Coney
AC
Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Chili Cheese Tots, Grilled Cheese, Strawberry, Tots, Sonic Blasts, Cheese Tots
Recommended dishes: Chili Cheese Coney, Jr Cheeseburger, Chili Cheese Tots, Cheeseburger, Tots, Sonic Blasts, Cheese Tots
Rob L.
The fried pretzel left little to be desired, but the sonic blasts were good.
Food: 3
Service: 3
Niyo “Nokie”
I have experienced this on two separate visits with the same employee name tag reads Toi. On the first visit she asked did I need my change back yes ma'am it's my choice if I want to tip you or not. Second time which was a few days ago same person my order was $6.64 I gave her $20.64 she comes back with $13.00 I count my money and she acts surprised and says is it right. I said no I'm missing $1 she then says oh you did give me the exact change, at this point I'm pissed and told her to just keep the $1 because again although it's just $1 it's my choice if I want to tip you and by the way her nails shouldn't be that long and decorative working in fast food that's one of the reasons I remember her so well!!!!!Parking: Too many spots that don't work
Service: 1
Recommended dishes: Tots
kylee roberts
I mobile ordered and was waiting for two a tea and a Dr Pepper as well as two chicken slingers with no pickles add bacon. Now I waited for 30 minutes, my food came with pickles and no bacon. They are typically alright with food orders but not doing so hot today.
i orderd with the app and checked in right away. i waited 20 min for 1 dr. pepper.. 1 small shake...and a frito pie that had stale chips and had been sitting long enough that where the chili was the chips were soggy. but the shake was good .
Atmosphere: 3
Food: 2
Service: 2
Amy Matthews
The menu was in upside-down for starters, but it was the 3rd spot I pulled into. The first 2 had broken monitors, so I just went with it. Service was good and the food okay.
Atmosphere: 2
Food: 2
Service: 3
Marie Vanderpool
All their food is good especially their Strawberry Milkshake.
This particular day that I'm writing about, I ordered 2 items off the menu. A root beer float and a new strawberry shortcake slush float. It took 30 minutes to get my order. Don't go there in a hurry.
I placed an order through the app. Only ordered 2 drinks. I thought placing an order ahead of time would make my stop quicker and my order accurate. I was wrong. Checked in waited 10 min. hit the button to talk to someone to see what was going on. They never answered. Finally flagged someone down after another 5 min. She went to check on my order and came back told me they couldn't find my order and I needed to cancel it. I showed her my order she said they couldn't do anything and I needed to call their customer service line to cancel my order. All I ordered was 2 drink!!!! Now I have to call to cancel and wait for my $5 refund. This is the second time in a row I've had to call to get a refund. Last time they were out of ice cream! I'm done with Sonic. Do not waste your money or your time on them.
Atmosphere: 1
Food: 2
Service: 1
I placed a mobile order at 7:30 AM that was ready for pick up at 7:36 AM. I waited 20 MINUTES for nobody to come out and complete the order. I called the number on the mobile app and nobody picked up. Like did everyone take off and not update the hours of operation? Poor management and poor customer service. I want my refund, but I’d doubt that will happen too. This location needs to find better management. Thankfully, I was able to go to another location and get my order, but still want my refund from this location.
Atmosphere: 1
Service: 1
Food took over 40 minutes to get food. Food arrived cold.
Atmosphere: 1
Food: 1
Service: 1
Too long for
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sandwich
Banana shake ? ???
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Chili Cheese Coney
Friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Chili Cheese Tots, Grilled Cheese, Strawberry, Tots, Sonic Blasts, Cheese Tots
Awesome experienceKid-friendliness: Kid friendly menuWheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Jr Cheeseburger, Chili Cheese Tots, Cheeseburger, Tots, Sonic Blasts, Cheese Tots
The fried pretzel left little to be desired, but the sonic blasts were good.
Food: 3
Service: 3
I have experienced this on two separate visits with the same employee name tag reads Toi. On the first visit she asked did I need my change back yes ma'am it's my choice if I want to tip you or not. Second time which was a few days ago same person my order was $6.64 I gave her $20.64 she comes back with $13.00 I count my money and she acts surprised and says is it right. I said no I'm missing $1 she then says oh you did give me the exact change, at this point I'm pissed and told her to just keep the $1 because again although it's just $1 it's my choice if I want to tip you and by the way her nails shouldn't be that long and decorative working in fast food that's one of the reasons I remember her so well!!!!!Parking: Too many spots that don't work
Service: 1
Recommended dishes: Tots
I mobile ordered and was waiting for two a tea and a Dr Pepper as well as two chicken slingers with no pickles add bacon. Now I waited for 30 minutes, my food came with pickles and no bacon. They are typically alright with food orders but not doing so hot today.
Food: 2
Service: 1
Restaurantji Recommends
Shakes were great but my cherry was left off when I only wanted whipped cream deleted. The parking lot is terrible.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger, Tots, Vanilla Shake
i orderd with the app and checked in right away. i waited 20 min for 1 dr. pepper.. 1 small shake...and a frito pie that had stale chips and had been sitting long enough that where the chili was the chips were soggy. but the shake was good .
Atmosphere: 3
Food: 2
Service: 2
The menu was in upside-down for starters, but it was the 3rd spot I pulled into. The first 2 had broken monitors, so I just went with it. Service was good and the food okay.
Atmosphere: 2
Food: 2
Service: 3
All their food is good especially their Strawberry Milkshake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Banana Split, Cheeseburger, Tots, Vanilla Shake
This particular day that I'm writing about, I ordered 2 items off the menu. A root beer float and a new strawberry shortcake slush float. It took 30 minutes to get my order. Don't go there in a hurry.
Atmosphere: 3
Food: 4
Service: 3