Booked room on Wednesday and the room we booked was Not available at check in so we had to settle for a different room we did Not want. We booked room for 2 nights and on 2nd day they refused to valet our vehicle. The valet person did Not place gear in park truck would not start and now they don't want to be liable if something happens. The room was not cleaned, items from prior guests were found in room and there was dust on tables. I could say more, but Horseshoe won't see a dime more on our money!
Atmosphere: 3
Food: 2
Service: 1
DavidBreanna Mccoy
This place has racist table dealers known for cheating black men n proudly posting they’re racist views on Facebook
Trouble-g Gk-gb
tbh i had a very bad experience with this restaurant especially with a employee named jessica gamby she was very rude and semmed to be like high on drugs or just out of wack all of my drinks were made wrong and she kept giving me wrong prices for my drinks her whole vibe just kinda gave like she should not be allowed to be serving drinks i would not trust her to serve drinks to family members
Bayou Storm Repair
Luxury and Excitement in One Place!
The Horseshoe Hotel and Casino is the ultimate getaway in Shreveport/Bossier! The rooms are spacious, clean, and luxurious, offering a perfect retreat after a night of fun. The casino floor is lively, with plenty of games to keep you entertained, and the dining options are top-notch. The staff is attentive and friendly, making the whole experience unforgettable. Whether you’re there to relax or hit the jackpot, the Horseshoe delivers!
— Thrilled Guest
Harrison Starrett
Absolutely loved it! Camryn took care of us and was fantastic — definitely ask for her!
Atmosphere: 5
Food: 5
Service: 5
Adam Martinez
I booked a stay from 6/4 to 6/8 on 4/10 to bury a family member and to grieve with family only to be told upon arrival that they overbooked the hotel and there were no available rooms, which was a lie as people were checking out and the top floor having suites. I was told there was nothing they would do except for issue a refund for the deposit paid which still has not been issued and then rebook for the rest of the stay. the manager Gerald was unwilling to help in any other way. Luckily another family member was staying at the hotel who had already checked in and had an extra bed. I was able to check in early the next day with a fee that also wasn't waived adding more insult to the entire ordeal. All of this along with the room I stayed in smelling very strongly of Marijuana added up to a terrible experience with this hotel. Jack Binion would be ashamed of how this hotel is being run.
Booked room on Wednesday and the room we booked was Not available at check in so we had to settle for a different room we did Not want.
We booked room for 2 nights and on 2nd day they refused to valet our vehicle. The valet person did Not place gear in park truck would not start and now they don't want to be liable if something happens. The room was not cleaned, items from prior guests were found in room and there was dust on tables. I could say more, but Horseshoe won't see a dime more on our money!
Atmosphere: 3
Food: 2
Service: 1
This place has racist table dealers known for cheating black men n proudly posting they’re racist views on Facebook
tbh i had a very bad experience with this restaurant especially with a employee named jessica gamby she was very rude and semmed to be like high on drugs or just out of wack all of my drinks were made wrong and she kept giving me wrong prices for my drinks her whole vibe just kinda gave like she should not be allowed to be serving drinks i would not trust her to serve drinks to family members
Luxury and Excitement in One Place! The Horseshoe Hotel and Casino is the ultimate getaway in Shreveport/Bossier! The rooms are spacious, clean, and luxurious, offering a perfect retreat after a night of fun. The casino floor is lively, with plenty of games to keep you entertained, and the dining options are top-notch. The staff is attentive and friendly, making the whole experience unforgettable. Whether you’re there to relax or hit the jackpot, the Horseshoe delivers! — Thrilled Guest
Absolutely loved it! Camryn took care of us and was fantastic — definitely ask for her!
Atmosphere: 5
Food: 5
Service: 5
I booked a stay from 6/4 to 6/8 on 4/10 to bury a family member and to grieve with family only to be told upon arrival that they overbooked the hotel and there were no available rooms, which was a lie as people were checking out and the top floor having suites. I was told there was nothing they would do except for issue a refund for the deposit paid which still has not been issued and then rebook for the rest of the stay. the manager Gerald was unwilling to help in any other way. Luckily another family member was staying at the hotel who had already checked in and had an extra bed. I was able to check in early the next day with a fee that also wasn't waived adding more insult to the entire ordeal. All of this along with the room I stayed in smelling very strongly of Marijuana added up to a terrible experience with this hotel. Jack Binion would be ashamed of how this hotel is being run.
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