They like to get your order wrong and blame you for it.
Atmosphere: 1
Food: 1
Service: 1
Eva
Late night purchase around 10:00 pm. Food was not prepared to order. Called to let them know. They refused to talk to me. Said someone else (who was never seen) told me they were out of some of the items. Argued that the order was prepared properly. The store manager was informed at the window, order station, and on phone that this was the first time ordering it by myself, but it didn’t look like the one a neighbor bought for me, nor the ones in the online descriptions with images.
She insisted that I tell her how it was supposed to be prepared and if I couldn’t then she would tell her boss that it was prepared correctly. She proceeded to argue, threaten to hang up, did hang up, and upset me causing excess and undue frustration and anxiety.
She knows a picture was taken. She helped with the order. Loaded Beef Nachos.
When asked for the contact information for corporate, she said that she did not know how to contact them but the information could be found online. She said that I would have to look for it after refusing to help me find it. Independent efforts to look for it were not successful.
Very rude Unhelpful Skimpy portions Missing ingredients or toppings Argumentative Terrible experience
Much better after the store manager called this morning and another manager prepared the order correctly at the same location.
Tremendous difference.
Atmosphere: 5
Food: 5
Service: 5
Rhylee Fitch
missing an entire combo… just tryna doordash while at work
Atmosphere: 1
Food: 1
Service: 1
Richard Treuil
The music was horrible the place was dirty the staff couldn't care if you were there or not. No one greets you due to the computer ordering. I felt like I was in da club due to the music being so loud. We could barely talk.
Atmosphere: 1
Food: 1
Service: 1
S Ducote
This was my last and final visit to any taco bell. After ordering and pulling up to the window, the lady says we're out of onions and tomatoes. I don't know if the veggie Mexican pizzas come with those or not. I said it doesn't have onions but it does have tomatoes. She said well we're out. I asked if I could get an extra spoon of beans on them. She said no we can't do that. I said, well then it should be cheaper if it doesn't have allot the ingredients. She said no we can't do that. Being hungry we go ahead and pay for the order. After pulling away and parking so we can eat, I remove one veggie Mexican pizza from the bag. The box had beans all over it. My hand was coated in beans. The other Mexican pizza box was covered in beans also. The napkins were useless because they were all dirty. And they were horrible. Nothing but a shell with beans and cheese.
Horrible food, Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Ryan
The absolute worst service I've ever experienced they was out of multiple ingredients and wouldn't substitute them with out additional charge I did the online complaint and they never even bothered to reply terrible place and service
Atmosphere: 1
Food: 1
Service: 1
Astrid Miller
Mexican pizza shells were stale ruining $12 worth of my order today.I don't want my $ back just please discard expired food. I will never order them again.This has happened before with the taco bowls in the past being stale as well. Everything else was fine but they did forget to give me sauce packets too.
Atmosphere: 1
Food: 1
Service: 3
Michael Steele II
Regrettably, I have just departed from an establishment that left a profoundly negative impression concerning its late-night customer service. As the sole venue open along the isolated stretch of Highway 190, the experience exemplifies the reasons why such establishments often struggle with customer service excellence.
Initially, the artificial intelligence order-taking system failed to capture my order accurately, compelling me to finalize my selection at the service window. At this point, I encountered a young woman with long braids who openly ridiculed me for not completing my transaction through the AI system. While I attempted to communicate my concerns to a gentleman in the back regarding my order, I was reproached for not seeking assistance, despite my uncertainty about the proper course of action. I had hoped that I could resolve the matter at the window.
Furthermore, when my order was finally presented to me, it was incorrect. Despite the simplicity of my request—a Steak Quesadilla without jalapeño sauce and a side of nacho cheese—I received it with jalapeño sauce included, alongside nacho cheese that was meant to be a side item. I was subsequently instructed to drive around and reorder, as there was allegedly nothing that could be done to rectify the situation.
Despite the nacho cheese being designated as a side item for a different portion of my order, I was informed that it had already been included with an item I did not specifically request. This raises an important question: if the nacho cheese was intended to be served as a side and the jalapeño sauce was to be omitted, as requested, what would have happened in the case of an allergic reaction to the jalapeño sauce, particularly if one had assumed that it would not be present? This scenario could have potentially led to a more serious issue.
Lastly, my order for a chalupa was carelessly assembled, resulting in the toppings being haphazardly placed at the bottom of the bag.
Service experiences of this nature significantly undermine the quality of customer interactions, leading to deficiencies across various aspects of business operations. The staff member in question may benefit from reassignment to a different role until she acquires a better understanding of how to appropriately engage with customers and provide the respect they deserve.
Atmosphere: 1
Food: 1
Service: 1
Helga Twb
Good food, good service. It's not too expensive if you get the app.
Atmosphere: 4
Food: 4
Service: 4
mike bartlett
Had to set in drive thru for 10mins after paying. First time in 30 years of eating at Taco Bell that I ever had to wait for food. Worse Taco bell ever.
Waited 30 min for our order after a mobile order.. as if we don’t have stuff to do.. like get gas, eat, and sleep.. super inconsiderate and inconvenient to run a business like this. Literally had to pull by the front door to wait for our order as my car almost ran out of gas just waiting for that long. AND WE GOT THE WRONG ORDER Never again
christopher lecce
Horrible customer service. They were out of nacho cheese and tomatoes…understandable, but when I wanted to add cheese they wanted to charge extra. They want to upcharge for everything you add but won’t discounts or offer replacement options for what they aren’t giving you.
Service: 1
Violet Chiasson
All I gotta say if u hate your job leave it. To the big girl working today( April 10th, around 3:15) u yelled at my mom for placing an order because yall only had 2 people there, ot took 40 minutes and all she got was attitude. No sauces, the wrong drinks, the wrong sizes, no napkins NOTHIN and there was tomato's in my crunch wrap when we asked for none. This place has gone downhill and is not the first negative experience I've had.
Atmosphere: 1
Food: 2
Service: 1
Jordan Daigle
The last two times I’ve been here they have gotten my order incorrect. They stuff the bags so full that you can’t check without the risk of everything spilling out.
They like to get your order wrong and blame you for it.
Atmosphere: 1
Food: 1
Service: 1
Late night purchase around 10:00 pm. Food was not prepared to order. Called to let them know. They refused to talk to me. Said someone else (who was never seen) told me they were out of some of the items. Argued that the order was prepared properly. The store manager was informed at the window, order station, and on phone that this was the first time ordering it by myself, but it didn’t look like the one a neighbor bought for me, nor the ones in the online descriptions with images.
She insisted that I tell her how it was supposed to be prepared and if I couldn’t then she would tell her boss that it was prepared correctly. She proceeded to argue, threaten to hang up, did hang up, and upset me causing excess and undue frustration and anxiety.
She knows a picture was taken. She helped with the order. Loaded Beef Nachos.
When asked for the contact information for corporate, she said that she did not know how to contact them but the information could be found online. She said that I would have to look for it after refusing to help me find it. Independent efforts to look for it were not successful.
Very rude
Unhelpful
Skimpy portions
Missing ingredients or toppings
Argumentative
Terrible experience
Much better after the store manager called this morning and another manager prepared the order correctly at the same location.
Tremendous difference.
Atmosphere: 5
Food: 5
Service: 5
missing an entire combo… just tryna doordash while at work
Atmosphere: 1
Food: 1
Service: 1
The music was horrible the place was dirty the staff couldn't care if you were there or not. No one greets you due to the computer ordering. I felt like I was in da club due to the music being so loud. We could barely talk.
Atmosphere: 1
Food: 1
Service: 1
This was my last and final visit to any taco bell. After ordering and pulling up to the window, the lady says we're out of onions and tomatoes. I don't know if the veggie Mexican pizzas come with those or not. I said it doesn't have onions but it does have tomatoes. She said well we're out. I asked if I could get an extra spoon of beans on them. She said no we can't do that. I said, well then it should be cheaper if it doesn't have allot the ingredients. She said no we can't do that. Being hungry we go ahead and pay for the order. After pulling away and parking so we can eat, I remove one veggie Mexican pizza from the bag. The box had beans all over it. My hand was coated in beans. The other Mexican pizza box was covered in beans also. The napkins were useless because they were all dirty.
And they were horrible. Nothing but a shell with beans and cheese.
Horrible food, Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
The absolute worst service I've ever experienced they was out of multiple ingredients and wouldn't substitute them with out additional charge I did the online complaint and they never even bothered to reply terrible place and service
Atmosphere: 1
Food: 1
Service: 1
Mexican pizza shells were stale ruining $12 worth of my order today.I don't want my $ back just please discard expired food. I will never order them again.This has happened before with the taco bowls in the past being stale as well. Everything else was fine but they did forget to give me sauce packets too.
Atmosphere: 1
Food: 1
Service: 3
Regrettably, I have just departed from an establishment that left a profoundly negative impression concerning its late-night customer service. As the sole venue open along the isolated stretch of Highway 190, the experience exemplifies the reasons why such establishments often struggle with customer service excellence.
Initially, the artificial intelligence order-taking system failed to capture my order accurately, compelling me to finalize my selection at the service window. At this point, I encountered a young woman with long braids who openly ridiculed me for not completing my transaction through the AI system. While I attempted to communicate my concerns to a gentleman in the back regarding my order, I was reproached for not seeking assistance, despite my uncertainty about the proper course of action. I had hoped that I could resolve the matter at the window.
Furthermore, when my order was finally presented to me, it was incorrect. Despite the simplicity of my request—a Steak Quesadilla without jalapeño sauce and a side of nacho cheese—I received it with jalapeño sauce included, alongside nacho cheese that was meant to be a side item. I was subsequently instructed to drive around and reorder, as there was allegedly nothing that could be done to rectify the situation.
Despite the nacho cheese being designated as a side item for a different portion of my order, I was informed that it had already been included with an item I did not specifically request. This raises an important question: if the nacho cheese was intended to be served as a side and the jalapeño sauce was to be omitted, as requested, what would have happened in the case of an allergic reaction to the jalapeño sauce, particularly if one had assumed that it would not be present? This scenario could have potentially led to a more serious issue.
Lastly, my order for a chalupa was carelessly assembled, resulting in the toppings being haphazardly placed at the bottom of the bag.
Service experiences of this nature significantly undermine the quality of customer interactions, leading to deficiencies across various aspects of business operations. The staff member in question may benefit from reassignment to a different role until she acquires a better understanding of how to appropriately engage with customers and provide the respect they deserve.
Atmosphere: 1
Food: 1
Service: 1
Good food, good service. It's not too expensive if you get the app.
Atmosphere: 4
Food: 4
Service: 4
Had to set in drive thru for 10mins after paying. First time in 30 years of eating at Taco Bell that I ever had to wait for food. Worse Taco bell ever.
Restaurantji Recommends
Great service ..great prices!!!
Atmosphere: 5
Food: 5
Service: 5
Waited 30 min for our order after a mobile order.. as if we don’t have stuff to do.. like get gas, eat, and sleep.. super inconsiderate and inconvenient to run a business like this. Literally had to pull by the front door to wait for our order as my car almost ran out of gas just waiting for that long. AND WE GOT THE WRONG ORDER Never again
Horrible customer service. They were out of nacho cheese and tomatoes…understandable, but when I wanted to add cheese they wanted to charge extra. They want to upcharge for everything you add but won’t discounts or offer replacement options for what they aren’t giving you.
Service: 1
All I gotta say if u hate your job leave it. To the big girl working today( April 10th, around 3:15) u yelled at my mom for placing an order because yall only had 2 people there, ot took 40 minutes and all she got was attitude. No sauces, the wrong drinks, the wrong sizes, no napkins NOTHIN and there was tomato's in my crunch wrap when we asked for none. This place has gone downhill and is not the first negative experience I've had.
Atmosphere: 1
Food: 2
Service: 1
The last two times I’ve been here they have gotten my order incorrect. They stuff the bags so full that you can’t check without the risk of everything spilling out.
Service: 1
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