I had a very disappointing experience due to extremely poor service from our waitress, Denise. From the start, she was short with customers, rolled her eyes, and responded in a hostile manner when asked simple questions about food and drink updates.
I ordered three glasses of wine and food, yet waited an excessive amount of time while watching six other tables that arrived after me get served first. When I finally asked about my order, she stated she had forgotten because she went to the restroom. There was no apology, only combative and defensive behavior.
She also complained openly about the restaurant “not being a lounge” and mentioned that other diners had left without paying, which was inappropriate and uncomfortable—especially considering I had ordered multiple drinks and food.
Due to the lack of professionalism, I asked to speak with a manager and, as of writing this, am still waiting.
This experience was frustrating and unacceptable, particularly in an airport setting where travelers are already under time constraints. I hope management addresses this behavior promptly.
Dan Galvatron
Unironically the worst airport establishment I've ever been to. I came at about 6am and waited 20 minutes to be asked for my order. I just wanted a bacon egg and cheese biscuit and a coffee. I asked for 4 more and she brought back 2. I asked for 2 more and she threw 3 at me and didnt even look at me. Make a scrooge face and all. Terrible service.
Haley Joseph
Denise provided great service during my visit! I ordered a classic burger and a glass of wine and was very pleased with my experience!
Atmosphere: 5
Food: 5
Service: 5
oliver pope
The fried chicken sandwich was great. Denise made a special sauce and took it to the next level. She was excellent!
Atmosphere: 4
Food: 5
Service: 5
Sergio Becerra
Nola burger, Denis was our waitress, helpful
Atmosphere: 5
Food: 4
Service: 4
RUDY
I really enjoyed the classic burger Hot and fresh from the grill. Our host Denise was amazing 👏
Atmosphere: 5
Food: 5
Service: 5
Andre Doucet
The miller lights were great and the sweet Chilli chicken sandwich was delicious. Thanks Denise.
Atmosphere: 5
Food: 5
Service: 5
Lainey Doucet
Sweet chili glaze chicken sandwich was delish, the chili glaze was very good! Our server, Denise, was very attentive and a fun vibe!
Atmosphere: 5
Food: 4
Service: 5
Kelly Fontenot
We had the sweet chili glazed chicken sandwich and it was delicious. Our waitress Denise was phenomenal!!!
Atmosphere: 5
Food: 5
Service: 5
Besnik Dudi
Red beans were delicious. Service from Denise was excellent.
Chicken sandwich was awsome. Denise was a great server!
Atmosphere: 5
Food: 5
Service: 5
Carmen Rosa Cervantes
Southern Fried chicken was to die for, specially the unique sauce Denise suggested. Top service, great attention to detail, and Denise's attitude was amazing. Will definitely come back on my next trip to New Orleans
Atmosphere: 5
Food: 5
Service: 5
Jeisy Sanchez
Denise was expectacular and rice and beans was lovely .
Atmosphere: 5
Food: 5
Service: 5
pamela engle
The Nola burger was great, good size, very tasty. Denise was attentive and sweet. Would come back.
Atmosphere: 5
Food: 5
Service: 5
brian mckim
Had the fried chicken sandwich.. it was amazing! Denise made our trip! That lady is awesomesauce
Bar Sazerac – New Orleans Airport
I had a very disappointing experience due to extremely poor service from our waitress, Denise. From the start, she was short with customers, rolled her eyes, and responded in a hostile manner when asked simple questions about food and drink updates.
I ordered three glasses of wine and food, yet waited an excessive amount of time while watching six other tables that arrived after me get served first. When I finally asked about my order, she stated she had forgotten because she went to the restroom. There was no apology, only combative and defensive behavior.
She also complained openly about the restaurant “not being a lounge” and mentioned that other diners had left without paying, which was inappropriate and uncomfortable—especially considering I had ordered multiple drinks and food.
Due to the lack of professionalism, I asked to speak with a manager and, as of writing this, am still waiting.
This experience was frustrating and unacceptable, particularly in an airport setting where travelers are already under time constraints. I hope management addresses this behavior promptly.
Unironically the worst airport establishment I've ever been to. I came at about 6am and waited 20 minutes to be asked for my order. I just wanted a bacon egg and cheese biscuit and a coffee. I asked for 4 more and she brought back 2. I asked for 2 more and she threw 3 at me and didnt even look at me. Make a scrooge face and all. Terrible service.
Denise provided great service during my visit! I ordered a classic burger and a glass of wine and was very pleased with my experience!
Atmosphere: 5
Food: 5
Service: 5
The fried chicken sandwich was great. Denise made a special sauce and took it to the next level. She was excellent!
Atmosphere: 4
Food: 5
Service: 5
Nola burger, Denis was our waitress, helpful
Atmosphere: 5
Food: 4
Service: 4
I really enjoyed the classic burger
Hot and fresh from the grill.
Our host Denise was amazing 👏
Atmosphere: 5
Food: 5
Service: 5
The miller lights were great and the sweet Chilli chicken sandwich was delicious. Thanks Denise.
Atmosphere: 5
Food: 5
Service: 5
Sweet chili glaze chicken sandwich was delish, the chili glaze was very good! Our server, Denise, was very attentive and a fun vibe!
Atmosphere: 5
Food: 4
Service: 5
We had the sweet chili glazed chicken sandwich and it was delicious. Our waitress Denise was phenomenal!!!
Atmosphere: 5
Food: 5
Service: 5
Red beans were delicious. Service from Denise was excellent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chicken sandwich was awsome.
Denise was a great server!
Atmosphere: 5
Food: 5
Service: 5
Southern Fried chicken was to die for, specially the unique sauce Denise suggested. Top service, great attention to detail, and Denise's attitude was amazing. Will definitely come back on my next trip to New Orleans
Atmosphere: 5
Food: 5
Service: 5
Denise was expectacular and rice and beans was lovely .
Atmosphere: 5
Food: 5
Service: 5
The Nola burger was great, good size, very tasty. Denise was attentive and sweet. Would come back.
Atmosphere: 5
Food: 5
Service: 5
Had the fried chicken sandwich.. it was amazing! Denise made our trip! That lady is awesomesauce
Atmosphere: 5
Food: 5
Service: 5
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